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March 2024 by chris Williamson
Awesome customer service and amazing workers
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March 2024 by Jacque Segovia
I started out going to Kay’s in great northern mall and met Kris! I was looking for some prices for an enhancer for my ring. Then I went back to the mall to look for a bigger diamond but Kris wasn’t there. So we met with others but the experience and understanding of what we wanted wasn’t being done. So I found out Kris actually is mainly at the Elyria Kay’s! So of course we followed her there and I can’t say enough how fun, smooth, and on point the whole process was! She knew exactly what we were looking for and gave honest opinions! We found a diamond size that was perfect and got my ring back SO FAST! I picked up my ring today and the manager Dawn was there too. She was so easy to work with and helped all the way! We loved the ring so much that Dawn even got on one knee and proposed with my ring lol I have never had such a great experience at a jewelry store as I have with Kris and Dawn at Kay’s in Elyria!! 1,000% need to see these ladies for anything you need!
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February 2024 by Carole Greeley
I visited the Kay Jewery store at Chestnut Commons this past Sunday. It was the best experience I have ever had. Danielle took care of me. I can't say enough good things about her and your store.
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February 2024 by Julie McCann
I had the best experience at Kay today! Dawn went above and beyond for me first by finding my purchase receipt from 2019 because I lost it and she and her staff helped me pick out exactly what I wanted! Thanks so much! Look at this beautiful ring! I’m in love!
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February 2024 by Jessica Escobar
Danielle was very helpful in finding the right anniversary gift for my boyfriend thanks so much Kay jewelers n Danielle for sharing a special moment
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October 2023 by Tori
I went to the store to return a ring after a misunderstanding about the trade in policy, mind you I was not mad nor was my mom who I brought with me, but the woman with the long, light blonde and curly hair immediately took up an attitude and got defensive about us wanting clarification on this policy simply because we were confused and she was acting like WE came in with attitude. It was my own fault I was confused about the policy, the woman had been up front about what it was from the start HOWEVER the attitude in her voice was not at all appreciated nor was the fact that she was incredibly rude to my mother and made me absolutely not want to come back to this store to look for another ring when the time was right. I will never go back there, or to any other Kay’s store, simply because of her. I get if you’re mad that you’re losing a sale, but don’t take it out on your customers, ESPECIALLY because I was being nice and trying to crack jokes to ease the atmosphere of what was certainly an awkward situation since I had to come back and return my ring. It’s funny how nice and pleasant she was when I bought the ring, but whenever I had to come back, suddenly she was not so nice and that’s absolutely unacceptable. If you’re going to work in customer service, work on how you speak to your customers even if you’re not getting the sale you wanted. I’m overall disappointed.
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October 2023 by Katie Jackson
Amazing experience! I’ve bought all of my jewelry and had my ears pierced here!Dawn is amazing!!
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October 2023 by Daniel BAYS
Very helpful sales staff. Dawn was very attentive to our needs.
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October 2023 by Lamar Green
Danielle was very professional and took her time helping me find the perfect gift. Made the whole experience amazing. Highly recommend!
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October 2023 by alondra vargas
Amazing Service really helpful and my fiancé and I felt really welcoming by Danielle, she took her time to help us out and was very nice and professional , I definitely love this place!!
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April 2023 by Dominique Sanchez
Dawn was such a blessing, spent a whole 2 days figuring out how I could get my full refund from progressive leasing due to me getting a damaged ring that had to be sent out 3-4 times for repairs. Started a whole new lease, with a better prettier ring, with a discount(bc of a sale going on)! Along with a full refund of my previous lease. Started a new lease was a blessing, she worked so hard on standing up for her customers. Would 100% recommend this store! ❤️
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April 2023 by Zachary seljan
Absolutely fantastic customer service all workers are super friendly
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March 2023 by Kim Feakins
This Kay’s is the best! Amazing customer service.
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March 2023 by JBQ
Dawn is the absolute best
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March 2023 by Jerry Rutherford
They’re always very efficient, friendly, and professional.
