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October 2023 by Roberto Cobos
I really like Key Bank. The staff is always friendly and helpful.
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September 2023 by Madison Rubin-Bleam
My favorite branch to walk into. Very helpful.
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August 2023 by Janen mashrah
I love Key Bank I'll be there I've been there forever the tellers are very nice and understanding and I help you anytime thank you for all the hard work you guys do
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November 2022 by Valerie Ball
Doug Koi branch manager, God bless him for being so patient with me. Personal stuff all done. Just wonderful. Soò thankful!!
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June 2021 by James
I have visited this branch numerous times. Never an issue.
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December 2020 by Adam Hall
Love this bank! Such a great place for small businesses. Doug is the best!
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December 2019 by Carolyn Bryda
Place is fine...online issues!
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September 2019 by Danni’s Orchid Journey
Horrible bank. Only ever has one teller working drive and inside the bank. So anytime I need to go in there I’m waiting awhile. And they have messed up several transactions in the last month.
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September 2019 by Danielle Sharp
Horrible bank. Only ever has one teller working drive and inside the bank. So anytime I need to go in there I'm waiting awhile. And they have messed up several transactions in the last month.
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March 2019 by Denise Jackson
I made a cash deposit on the 9th. The atm gave some money back and kept $77. It did not give me a receipt stating any money was deposited. It also kept my card for 5 min and caused honking horns by cars lined up behind me. I immediately called and they did a dispute. Told me it would take 2-10 days. It's the 28th of the month and I still haven't received my $77. Mind you I was making a deposit to cover a bill. I've called and called and I feel like I've been getting the runaround. After being on hold 2 separate phone calls for 30 and 40 min each call, they told me it would be deposited by the end of the business day on the 26th, never happened. The 2nd call on the 27th they told me it would be deposited for sure by the end of that business day, never happened. It's the 28th and guess what? I still haven't received my money. Tomorrow will be March the 1st and I'm exhausted with dealing with Key Bank about something that was clearly not my fault. Never again.
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January 2018 by David Kelley
Deposited my check Friday and the atm made a error.....in my favor! I went directly inside to make them aware of the situation. The personal banker was handling the situation as a result of his incompetent lack of action they froze my account! Happy New Year to my family and I! Couldn't even get gas to take my son's to hockey today let alone go to dinner with my family friends tonight as planned! I wish I could say that this is the first time key bank screwed me over! But....it's not! I had a credit card with them some years back that I paid off the reported it as not being paid for 18 months! Obviously this hurt my credit score which in turn caused me to be unable to purchase my home that I lived In for 5 years under a land contract agreement. Not to mention the 10,000 dollars in improvements I made to the home! My children enjoyed losing thier home as well.....THANK YOU Key Bank! This institution obviously does not take responsibility for there actions,nor do they care about the people and families that are affected by thier incompetence.
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October 2017 by Arneatha Shannon
Anyways pleasant and when drive through busy, they always let you know. They can't help being busy
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October 2017 by Amy Reiss
Never had A prob
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February 2017 by Maddie Stevanus
Rude customer service and ridiculous wait times for the drive through. I've been sitting for 20 minutes to DEPOSIT MONEY! I'll be going to Sheffiled branch from now on.
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January 2017 by Jordan Cook
Coming from a horrible home mortgage experience I couldn't be more happy with everyone at Key in Elyria. They make you feel like family and like they care.
