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November 2023 by Christina Jensen
Salesperson was very knowledgeable and helpful without being pushy. Selections to choose from was great. Would recommend.
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October 2023 by Joe Wilcox
So grateful to not be pitched out-of-price range. Comfort was the only pitch. We were able to get all we needed and was able to get the extras too!!! We couldn't have asked for better service!
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October 2023 by NANCY PAGAN
Delighted ,Especially with Shawn she is an amazing sales person ,We love everything about Her, Thank You So Much Shawn!! ?❤❤???
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October 2023 by Julie T.
I'm so impressed with the service I received from Shaun and customer service. I bought a mattress and received a free adjustable frame. After only having the frame a short time it broke, on a Friday at that. Within 2 days they were able to schedule a delivery of a new frame at no cost no questions asked. Just pics sent. I got an upgraded adjustable frame and it was delivered 2 days sooner than promised. I was only 5 days on the crooked frame. I'm extremely pleased. I Would recommend this company to anyone.
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September 2023 by Nelson Dvel
The item delivered was not the one that i ordered. It was a cheaper mattress and it appeared to be a used one, but it was just the box that was broken with a new mattress. Regardless Mattress Firm gave me the option o and they picked up and gave me a full refund. The lower point was given because of the delivery issue.
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September 2023 by mandi flores
Shawn was amazing and very helpful! She was very helpful very patient explained everything! We had all intentions of just shopping around but because of her great customer service we walked out of there purchasing a new bed!
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September 2023 by Dylan Wehrli
Highly recommend the Mattress Firm. Shawn was an angel and helped me expertly under urgent circumstances. Also very funny and personable.
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August 2023 by Sam Dervisevic
I ordered a mattress with a sales representative via chat on a Monday. She of course tried to upsell me on 8 additional items. Once I agreed to buy the mattress ONLY, I paid for it and agreed to Friday as the delivery date. I was told that I would be called 24 hours in advance to give me a 2 hour window for delivery. Although I received 7 emails from Mattress Firm trying to get me to buy more stuff, I didn’t hear from anyone regarding the delivery. I didn’t know that there was a Mattress Firm store in Elyria. I called them and spoke to Shawn, who took my information and said he’d get back to me. Within 15 minutes Shawn did call back, upgraded my mattress for the trouble and delivered it two days later. I was pleasantly surprised that a person in a local store was able to make all that happen so quickly. He also didn’t try to sell me anything. This was going to be a 2 star review but Shawn saved it. Thanks to him and to Mike the delivery man (who picked up a queen sized mattress off the truck and brought it into the house, ALL BY HIMSELF)! If you need help moving, call and ask for Mike! Thank you Shawn, I appreciate you.
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August 2023 by Lolee Ali
Shawn was friendly, professional and delightful to deal with. Me and my kids enjoyed being there. We picked out the perfect mattress. U go girl
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July 2023 by Terry MacMath
Top notch person Shawn did a wonderful job! I have been in the store several times in the last few months. In just the last 2 weeks I was there a couple times. She was very pleasant and understanding each time. I finally bought a bed today! I must say that Shawn was very knowledgeable about all of the products that she had in the store. She showed me several mattresses and helped me pick the one that best fit me, and the one that I could afford. Thank you Shawn and Marc too!
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June 2023 by vera derkson
Shawn at Mattress Firm in Elyria, Ohio is an amazing customer service employee. She is so nice and informative. She is so friendly and very patient with my mom and I. We will recommend Shawn to all of our friends. We purchased a mattress and it will be delivered in 2 days. Thank you
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June 2023 by MELISSA EVANS
Shawn was very helpful. She had me try multiple mattresses before we chose the right one. Her and Matt showed us great customer service.
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May 2023 by Chris Kramer
Marc and Shawn were very helpful. I knew exactly what I needed and Marc showed me what I was looking for without any pressure. They were extremely professional and I would highly recommend this store. We bought mattresses from this location in the past and are very satisfied with the quality and prices.
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April 2023 by Jerilyn Brumbaugh
I had a great time with my visit, I lucked out and fell for the first mattress I tried ? and the people who work there are great! I spent a good 20 or so just choppin it up with them after my purchase. Marc and Shawn were the ones helping me today, there was another gentleman there too, but I don’t remember his name ? highly recommend coming here
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April 2023 by Terry Spriestersbach
We were shopping for a new mattress for my mom who is in a nursing home. We needed something of good quality and support. CHRISTIAN, our sales person, walked us through the selection process with a thorough and professional experience. Long to short, mom's mattress arrives in 3 days. Thank you mattress firm, and that you Christian.