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September 2023 by Tom Anderson
I’ve been banking with PNC Bank for over 20 years. The fact that they keep closing branches locally or making it so that they are not even open for personal banking on a regular basis. It says all you need to know about where their focus is. Not on their customers! I recently had to fight fraudulent charges on my account for two different occasions. Upon asking for a new debit card due to the fraudulent transactions, they issued it, then charged me for the card! That small fee shows me exactly what they think of their customers. Just dollar signs. Time to take my banking to a local establishment and leave Pennsylvania banking alone!
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December 2022 by Tasha S
Terrible terrible service. The manager needs to step in and do some quality control at this branch. The tellers need to be trained on efficiency and etiquette. Waited in line for 30 minutes to find that there has been an extra fee added for cashiers check. I told the teller that I would just get the cash and get a money order cheaper next door at Marc’s. She then had the nerve to ask if I wanted to go to the ATM?! Why would I do that after waiting 30 minutes in line. The tellers are slow as molasses. Training needs to be implemented on how to provide better customer service. I am considering changing my money to a different bank after the progressive decline at this branch.
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December 2022 by Terry W.
Needed to get a medallion stamp. National City/PNC customer since 1987. I have a loan through them. I have a probate court order stating I am entitled to the stock belonging to my mother. I went to 3 different branches over 2 1/2 months and refused to give me one because my deceased mother did not have an account with them. A lawyer referred me to Citizens Bank who I didn't even have an account with. I walked out with the stamp in 10 minutes. Citizens said they like to help people. PNC not so much
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August 2022 by Wiz Fasial
Very good experience opening an account
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August 2022 by Only Vision
The branch is awesome I'm tired of mobile deposit not working I can't properly manage my bank account because every single day there's a problem with the app it never used to be like this now it happens so much I got to the point I don't even want to bank here anymore I can't even see my money and who wants to call and wait for balences and not be able to check their transactions? This is horrible
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July 2022 by Antoinette B.
This morning my partner went to pnc by the mall. To get money off her back card. The lady was rude and disrespectful.. She felt like she was discriminated against her. She refused to run her card a second time and telling her she didn't have any money on her card which in fact she did leave and end up going to another bank in which got her money. Note to Elyria worker at pnc.. If you're not up to your job stay home. It doesn't take anything to nice, but a lot to be hateful. May god be with you..
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June 2022 by Mark Rohan
Enjoy banking here and feel safe. Shawn is especially great! Always there for me when i need him!
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June 2022 by jose hernandez
The tellers are awesome ask me plenty of helpful questions to get me what I needed and fast they're the best.
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February 2022 by jenelle williams
Always nice. Always accommodating.
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December 2021 by Michael Smith
Great people and nice place to bank.
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October 2021 by Kremate The Frog
The people here are extremely nice and as my first time making an account they guided me very well and explained everything I asked it was a great experience.The people themselves are delightful and I had a good conversation with them they are just full of positive energy and it makes the experience stress less and fun.
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December 2020 by Anthony S.
Unfortunately I had my bank card stolen and was referred to this branch as it's the only branch in Elyria that can print new cards. Shawn Worley, the branch manager, greeted me immediately and was extremely personable. He was happy to help me get a new card and sympathetic of the situation. As part of my conversation with him, I mentioned my interest in investing. He provided me with multiple resources including complimentary PNC investing consulting services. Very great guy and I would recommend this branch because of him.
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August 2019 by Mrs g
Terrible experience for my husband and mother today with “Jessica “ the notary. Her lack of competence and the fact she clearly didn't read caused a lot of confusion today. It resulted in using another notary in which went by smoothly. Had Jessica taken time to read the documents she would have noticed that it has two options to select from. 1. Notary public and 2. Plan representative
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December 2018 by Manu Chauhan
I hate the staff is very slow I had to wait one hour just to see the consultant
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January 2018 by Glynn Woods
The tellers are always so pleasant and helpful. Appreciate your service!
