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February 2024 by B Floofie
Tim (the one with absurdly blue contacts in his eyes) doesn't want to help you if he isn't making a commission. Even though its literally his job, he will make you feel like you are bothering him.
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January 2024 by Amy Delaney Kelly
Tim was so helpful and very professional! Being new to Ohio and not knowing what to do when other associates refused to help any further once they saw the “ this is it this is all” screen Mr. Tim stepped up and said I can help. And he did! My experience with him and my family’s experience was the best we’ve had. Thank you Tim at the Elyria store!
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January 2024 by Rodney Cee
It's always nice to see Tamara and She is Excellent Help as Usual. I like the New Location. My Girl Tammy Retired and My new Go To Girl is Kat. She's Excellent Help
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January 2024 by Debra Cox
The nicest young lady helped us.
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January 2024 by Thomas Dominy
Well I have had this 50 service for 2 weeks. And have been charged 222.00
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January 2024 by Billy Nieding
Call ahead
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January 2024 by Jeannette Malika
Zero stars, wait time is forever. And the reps there are rude.
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December 2023 by melody gallam
The young lady that I took my box back to the store told me I had take everything out and had it to her because there may be bugs! Now if there were bugs they are already out of box jumping on your floor she was so very rude,I would never recommend or use that store again
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December 2023 by kenneth bragg
Kat was very nice she help me and explained everything to be from start to finish I will always ask for her when i go into that storeThank you so much
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December 2023 by Ted Vartorella
The customer service rep was very polite and helpful even though I was turning in equipment and canceling cable service after 6 plus years. I've kept internet service but cable has become way over-priced compared to streaming.
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November 2023 by Jayda Diamonde
Go with anyone but Spectrum. We had an account with Time Warner, then Charter bought them, and it turned into Spectrum.Our bill states at $135/ per month. When I went to cancel my services they had jacked it up to $297/ per month for the same services we started with at $135.I asked them if they could lower our price to retain us a customer they said not without cutting our servicesI packed up all my equipment and bought it to my local store. They took my equipment back then told me they don't prorate bills. I'd have to pay my bill in full ($297) for using only 1 week (7 days of service.)This is pure bullying, and I will not be bullied. I offered to pay $100, which is more than fair. This is how they keep you from leaving them.I got home internet from Tmobile. The speeds are faster. The internet is more reliable and I no longer have to use an ethernet cord. My bill is $40 a month including fees and taxes for 500mbps download speed and 50mbps upload speed. Spectrum was the same speeds but they charged $89.99 & they weren't nearly as good.I got YouTube TV and I get basically all the same channels, endless dvr space.i can record as many prograns at one time as I want for half price at $72, Spectrum was billing me$180. I've had no down time, and both services work so much better than Spectrum ever worked.If you are trying to decide who to go with. The answer is easy... Go with anybody but Spectrum!
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November 2023 by Bill Metelsky
Excellent service at this location. Knowledgeable staff, friendly, able to get new in and out with what I needed.
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October 2023 by Amanda Miller
Kyle was very helpful. He was able to help us after the call center butchered my account.
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October 2023 by Kathy Killen
Had the pleasure to work with Beks mostly but need to mention Tim and others, helping me with a very complicated phone issue for my kids. They were professional, patient, kind, and friendly. I would highly recommend! Thank you thank you!
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September 2023 by Austin Hess
Though I qualified for an upgrade, I was still told I was unable to finance the phone I wanted. Eventhough I already did that with my previous phone that I wanted to trade in.I had to travel half an hour to the Olmsted Branch, just to find out I more than qualify for an upgrade, and was approved to finance the phone I now have. I recommend going else where. So you don't waste your time.
