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February 2024 by Brett Baker
Top notch customer service from Delia Castro. She saved me money, saved me time and put up with my random unsolicited venting.
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January 2024 by Timothy Webster
Great deals always very helpful
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September 2023 by KaoqeVR
Dalia deserves a raise! I had recently got my iphone 13PM stolen and i needed a new phone so i went up to my local tmobile and she was able to answer all the questions i had and she was able to get me a new iphone 12 and was ablw to transfer all of my old phones data to my new one without having to access the old phone. i also ended up buying an apple watch while i was in there. dalia was a wonderful help thank you
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August 2023 by George Budzinski
Manger was very helpfull resolving our issues with poor battery performance. Issue was resolved quickly and made my day by giving me Tmobile hat.
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July 2023 by Rose Gibson
Love the Chestnut Commons T Mobile Store especially Delia. She ALWAYS is so patient, kind and thorough when explaining any questions we have. We often pop into the store with questions and she ALWAYS takes time with us and helps us find the answers.answered.
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July 2023 by Brandy Shuttera
Delia and Carl were so kind and helpful with my account and our products. They we're both very professional!
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July 2023 by Graig Zaremba
Super smoth and easy process transferring 4 lines from 2 different carriers. All for only a single activation fee! Thanks.
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July 2023 by Charlene Labondano
Very good customer service, the employee nee her stuff and made things mjj oh be as quickly as possible!
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July 2023 by Leah Champney
I am delighted to share my exceptional experience with a T-Mobile employee who has gone above and beyond to ensure my utmost satisfaction. From the moment I walked into the store, I was greeted with a warm smile and a genuine willingness to assist. This dedicated manager (Delia) demonstrated exemplary customer service skills and a level of commitment that truly exceeded my expectations.First and foremost, her extensive knowledge and expertise were remarkable. She patiently listened to my needs and provided invaluable guidance to help me select the perfect mobile phone and plan. Her in-depth understanding of T-Mobile's offerings, including the latest devices and services, was impressive. She effortlessly addressed all my questions, explaining complex technical jargon in a way that was easily understandable, even for a non-tech-savvy person like myself.What truly set this person apart was their genuine passion for assisting customers. Delia’s enthusiasm was contagious, and it made the entire experience enjoyable. She was not just interested in making a sale; her priority was ensuring that I left the store with a solution perfectly tailored to my needs. Delia took the time to understand my usage patterns, offering personalized recommendations that optimized both my budget and my communication requirements.Moreover, her patience and attentiveness were unparalleled. She never rushed me through the process, instead taking the time to explore different options and address my concerns. It was evident that she cared deeply about ensuring my complete satisfaction, and her unwavering commitment to achieving this was truly commendable.In addition to her technical proficiency, this T-Mobile manager demonstrated exceptional interpersonal skills. Delia was friendly and approachable demeanor created a welcoming atmosphere, making me feel valued as a customer. She treated every interaction with respect, empathy, and professionalism, going above and beyond to provide a positive and memorable experience.Throughout the entire process, Delia displayed a remarkable ability to adapt to my specific requirements. Her flexibility and problem-solving skills were evident as she worked tirelessly to accommodate my needs (I have a disability) and find creative solutions to any obstacles that arose. Her dedication to providing outstanding service truly shone through, leaving a lasting impression on me.Overall, my experience with this T-Mobile employee was nothing short of exceptional. Her extensive knowledge, passion for customer service, and unwavering commitment to ensuring my satisfaction were truly remarkable. Delia set the bar high for exemplary service in the telecommunications industry, embodying the values that make T-Mobile a leading provider.To the employee who made my experience unforgettable, thank you! Your dedication, expertise, and genuine care for customers are a true asset to T-Mobile. I wholeheartedly recommend this exceptional store to anyone seeking unparalleled service and assistance. She have undoubtedly earned my highest praise, and I have no doubt that they will continue to excel in their role, positively impacting the lives of countless T-Mobile customers.
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July 2023 by Michael Filipiak
Excellent store and VERY helpful employees, especially Amber. Thinking about dropping Verizon? Don't wait, switch now. You will be happy you did.
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July 2023 by Stephanie Thompson
The manager Delia was rude and spoke very negatively about an employee in front of customers. She was yelling from the back of the store to the front where the 2 other employees were trying to help us. It was super unprofessional.
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July 2023 by Brandon Xavier
Been a customer for 10 years and Delia is one of the best when it comes to my phone needing upgraded or fixed.
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July 2023 by Laura Foreman
Delia was super informative and patient while choosing plan/data/ect. And went the extra mile in store for all of our needs!
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July 2023 by Brenton Fraser
Went in ready to buy phone. Waited 45 minutes for someone to help us buy or acknowledge we were there and say they would help us in a minute. Nobody helped in that time and we left. Waste of time and bought elsewhere.
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November 2022 by Lloyd Libengood
The staff was pleasant and helpful, had all my questions regarding my needs taken care of, great service overall.
