-
March 2024 by Allison Fraser
Helpful and supportive staff. Made my move very easy. Noah was patient and knowledgeable and put my mind at ease about driving the truck and towing my car with a tow dolly. Excellent service.
-
February 2024 by David Etnyre
Just moving stuff out of a storage unit!
-
February 2024 by Jim Slade Poe
Serena helped me with the rental process and my experience with her and U-Haul was like renting from a friend.
-
February 2024 by Vance McCall
Make sure that the unit is clean before the next customer uses it. The truck I rented had a muddy floor with only 1/4 (quarter) of gas. I had to use 3 buckets of soap and water to clean it out at my house
-
February 2024 by Brandon Smith
Came to this location to pick up a van, I did the online pick up thing and couldn’t figure it out when I went to ask for help the lady told me “ look at you phone it tells you how to do it” when I told her that’s what I’m confused about bc it wouldn’t work she told me “idk what to tell you idk how to do it either” so I had asked for a manager and she said she was the manager. So I asked “how are you a manager but don’t know how to do your job?” She then threaten to kick me out of the building and not rent me a U-Haul.
-
February 2024 by JOSE “KiroMina” RUIZ
Desk staff very helpful and My truck was clean and new.
-
February 2024 by John Gross
I had communicated with the team throughout the rental process, and was told that the mileage charge was the same up to 500 miles. The guy who checked me in got mad that I walked into the store to do more business after I returned the truck and started trying to rush my father and I out because he felt like I thought he did not know how to do his job. Afterwards, he said something in the back to the two customer service representatitives at the desk, and then they were angry at me and declined my payment. I paid with another card, and found that the balance on the original was more than sufficient after checking afterwards. I have done business with several U-Haul offices, and consistently have been impressed. NOT TODAY. I will try to avoid this one in the future, because I do not appreciate being jerked around and treated like a criminal by a team member who probably was.
-
February 2024 by Elizabeth Shapiro
Worst treament of others. They must have been desperate to have a body work there (Serena Barth). Gives u-haul a bad name. RUDE, OBNOXIOUS,, ROTTEN INTERACTION W/PEOPLE. USELESS, I DONT THINK THAT YOU COULD HAVE HAD A UNFRIENDILER GROUP AROUND; I SHOULD HAVE LISTENED TO THE FELLOW INFRONT OF ME THE FIND ANOTHER LOCATION! CLEARLY THES WOMEN HATE THERE JOBS. I HAVE USED NUMERIOUS U-HAULS AND NEVER BEEN TREATED LIKE THIS.
-
February 2024 by Elizabeth Betancourt
THANK YOU..I ALWAYS CHOOSE THE COMPANY ITS STAFF AND PROFESSIONAL SERVICE MY EX WIFE AND MY CHILDREN WE ALWAYS CHOOSE THEM ELIZABETH BETANCOURT AND GOD BLESS THEM.
-
February 2024 by monique “Rocky”
We had no problem getting our storage until with Hunter. The staff were respectful and helpful! We had a little delay because our payment wouldn't work but they waited for us to return and everything worked out. They were busy but still took the time out to help us. We've always used this UHaul in the past to move and never had any issues. Thank you for the patience with us! We appreciate it!
-
February 2024 by Rj
Wouldn’t recommend this place. Employees and management have no respect towards customers. Will try to take your money.
-
February 2024 by May Flower
***STAY AWAY***Minus 5 stars.The manager at this location, Serena Barth, is the most unprofessional, nasty, rude, person I have ever had to deal with. I have used U-Haul trucks and services for as long I can remember but as long as Serena Barth is employed by U-Haul, I will never be back. BBB has been contacted.
-
February 2024 by Chuck Maynard
Everyone was kind and professional
-
January 2024 by Andrew Dietz
Excellent service. Very efficient. I highly recommend UHAUL especially the Elyria, Ohio location.
-
January 2024 by Jay free
Good price and good truck!