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February 2024 by Nancy Burba
I love these people at this branch. Always helpful and friendly.
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December 2023 by Rhonda Hockman
This bank closed my account because there was no active use in it in over a year . I was using that bank account to save money for my children n grandchildren. I had placed that money in there when they were 10/11 yrs old . Their 30/32 now . This bank account opened when I was 19 . After all those years . You take upon yourself to close my account and give my money to the state . Wow what horrible business and they should be closed down . No one should be allowed to closed a bank account unless it’s the human or the beneficiary that opened it ! Shame on you ! I absolutely hate this bank ! You only get a 1 star because the bank manager was nice to me . Burn in hell PNC ! Hope you go out of business!
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October 2023 by Michael Cohen
I really wish I didn't have a business account here that was tied to everything and would be easy to move. This bank has been a nightmare for me for years and continues to be one. Despite claims of no turnover, this branch has gone through several people and branch managers in a fairly short amount of time. They lacked a business banker for ages and everyone you need seems to exist at other branches and you play phone tag with them. People at this branch will give you incorrect fees about services, tell you there isn't one, and 60 days later a fee shows up on your account. You'll get argued with over asking to have it refunded as well and told no promises. For an assistant manager who says she's the HR manager too, I wasn't treated well on the call, and told someone else would have to get back to me as she can't do the credit. I really do my best to never speak to these people so that I have my best banking experience ignoring the fact I picked the wrong bank to be with. I would rather dance barefoot on Legos than to experience the sense of dread I get when I know I have to call here. I personally bank with a credit union and it's excellent. They just didn't offer the SBA business loan program and PNC did.
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July 2023 by Donald Jones
My family is in the process of moving. We decided approximately two months ago to come to PNC. The branches were near my current location, my future location, and my son's college. Before I was able to set up my account I had to make an appointment. It took several days of trying to call this branch, the closest to me, no one picked up the call. After getting through, I had a pleasurable time setting up the account, unfortunately, I forget the young man's name. I figured the phone issue was a one-off kind of activity that just happens from time to time. After the two months, I decided to bring two other customers to PNC and to this Branch in Englewood Ohio. I could not get anyone to answer the phone, again. I decided to make the trip and deposit the two checks I had into my account and have the other two future customers join me. I waited in line to see a teller and I informed them that the future customers wanted to open accounts. I was informed that it would be approximately four hours until they could be seen. I informed them that they should answer their phone and received the reply that they were short-staffed. I asked for the manager, going full Kyle-mode. Kacey, KC, however you spell her name, she would not tell me her last name, responded and I asked her if the staffing issue was her issue and she responded curtly, "Yeah, blame it all on me." So that is what I intend, I am a service-connected disable veteran and my wife works at the VA, so we are not wealthy by any means. Apparently, we are not worthy of respect nor concern from KC, maybe my balance isn't high enough. If you are having staffing issues, why aren't there ads in the classified to fill them? It has been at least two months. The reviews about this branch confirms my assumptions that this branch is a dumpster fire, that is likely caused from the top down. You have a management issue, I must assume KC is an integral part of it as well. I am seriously wondering if I have made a mistake in choosing PNC. I will let other branches help make that determination, because if left to this branch, I would not bank here. The second star is for the gentleman that helped create our accounts. Maybe he should replace KC, just a thought.
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April 2023 by hiih8u2
After using the Englewood PNC branch for years, today I have chosen to close my account. My experience with PNC started out fine. With each transaction made, I would instantly receive a notification text advising the total spent and where it was spent. However, things have gradually gone from fine to terrible over time. I rarely receive the notification texts anymore, when spending money I'm lucky if it accurately reflects within my transactions, instead I often notice transactions fluctuate from pending, posted, temporarily disappearing and then later being reassessed, as you can imagine this can make balancing funds quite cumbersome. Once, I even had a check deposited into my account that had belonged to someone else! At first, I approached the issue calmly, reaching out to Customer Service for assistance. Unfortunately, after many attempts and even getting escalated to Merchant Services for resolution, the issues remain, and rather than providing service, the associates place blame elsewhere to avoid the problem altogether. Alas, I am tired of fighting with my bank to fulfill my expectations, which are quite minimal when comparing services offered by their competitors. Therefore I chose to close my account, but yet even our final goodbyes ended on a negative note as the "assisting" associate, Jessica spoke down to me, belittled my concerns, and continued hiding their incompetence by placing blame elsewhere.
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February 2023 by Christa Jones
If I could give zero stars I would. I went to the Englewood PNC after I cash a check only to find that after the check was cashed almost 3 weeks ago it was still not in my account. NOT Happy .
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October 2022 by K Schirack
The only reason for 1 star is that their drive up ATM literally never works. I always have to get out of the car and go inside. Very very aggravating.
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September 2022 by Melissa Bergmann
I just left there with a $700.00 check and they would not cash it because they “didn’t have enough money in the bank to do so… they had to save what they had for pnc customers the manger Mary was very hostile and they were very racist worst experience I’ve ever encountered
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July 2022 by KS Jacobs
The only reason for 1 star is that their drive up ATM literally never works. I always have to get out of the car and go inside. Very very aggravating.
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April 2022 by Kristin Hart
Had a great experience opening new accounts with Ravshan. We are new to the area and it was nice to have friendly customer service and debit cards printed on the spot!
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April 2022 by Ken Hart
Great customer service. Ravshaun took excellent care of us!
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March 2022 by Jeff Weller
They want you to link your phone to them with a QR code to just set up an appointment ..no thanks, I'll do my banking with someone else.
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March 2021 by Pj W.
Was dealing with a lady that had a private office at the PNC. I assume she was a supervisor or a manager to have a private office. Had a banking issue with the ATM at the PNC bank in Englewood. Was requesting help to resolve the issue. At first the person told me they did not know how the ATM worked because they utilize a third party. What? I have worked in the business world over 35 years and would never tell I customer that. At a minimum I expected her to say, I am sorry you are having issue and let me take your information and I will do some research and let you know what I find out. Instead she started guessing what might be wrong. One of the comments was looks like the person issuing the check did not sign it. Then she said I really cannot see well enough to determine if that was it from my deposit slip. I told her I seriously doubt that since the issuer of the check was a major 401K company. At that point I was starting to get frustrated. I told the PNC person I was dealing with I was trying to decide what bank I want to do most of my banking with and maybe I need to reconsider another bank. At that point she just kind of shrugged her shoulders like whatever. NEVER had been treated like this at a bank before. Was talking to a friend that also does banking at the same PNC bank. And she knew the individual I was talking about and told me she was very rude with her. I have close to 100K in your bank. Once CD comes due will look elsewhere to invest.
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November 2020 by R B B.
I have been a PNC customer ofr 3 years. I asked the Englewood branch to notorize a car tile signature for me today. They told me "No" because I was the buyer of the car and they only notorize for sellers. I call BS I went to to Key bank and they took care of me. I am not a a Key bank customer but will be soon
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June 2020 by Reva Wilson
Terrible service at the window.. Very rude 50ish lady ....was only cashing a small refund check. Waited 20 mins to get to window and then took another 10 mins to cash the check. I don't think she could count. Glad I do online banking. Can't deal with STUPiD
