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November 2023 by lucas allen
Very pleased with this service. Got the job done on short notice and with unexpected change of plans on my part they still made it work and drove to me to get the job done. Also the maintenance technician was very knowledgeable of every situation and knew how to get it done quick and efficiently.
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November 2023 by Petro Lukashov
My story is short,-paid 400$ up front to fix broken studs-Andy removed all parts said he has to match the parts on store,-went to store and quoted me additionally for $2300 parts and labor- texted him that’s too much please bring my parts back.- answer: no, you have to pay me this invoice and you not getting your parts back.Had to buy all new parts and send a different mechanic, eventually all around costed me $850, if i had all parts he has stolen from me, i would pay around 40$ for studs and whatever labor would cost.He is trapping drivers, be aware.Services: Tires
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November 2023 by Ruslan Ianchyshyn
Please refrain from calling this company if you wish to avoid dealing with exorbitant and unfair pricing. As someone who has been in the trucking business for over a decade, it's disheartening to see businesses that exploit drivers in dire financial situations to boost their own profits."
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November 2023 by Christopher Wirgau
Came in a time of need when my charger breaks went out and was a decent price affordable
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September 2023 by KULJINDER TAKHAR
Andy & his team is very professional & dedicated team. He finds the root of the problem & then fix it. He has very good connections to get parts as compared to some other mechanics. I will recommend him to friends & family.
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December 2022 by b n
The owner of this company was amazing! He helped us out when no one else would. We own a business in Columbus but currently working in Franklin, Ohio. Our bucket truck popped a tire on the way there leaving my crew stranded on the highway. Andy stopped everything he was doing to come help us out. The trucks tire was a HUGE struggle & he never once complained. He always had a solution. I would HIGHLY recommend this company. Thank you for all of your help!Service: Tires
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September 2022 by betsy napper
The owner of this company was amazing! He helped us out when no one else would. We own a business in Columbus but currently working in Franklin, Ohio. Our bucket truck popped a tire on the way there leaving my crew stranded on the highway. Andy stopped everything he was doing to come help us out. The trucks tire was a HUGE struggle & he never once complained. He always had a solution. I would HIGHLY recommend this company. Thank you for all of your help!Service: Tires
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August 2022 by Bos Don
I was on side of the road in my eighteenwheeler, transmission went out. They came and towed my truck and trailer,I was loaded 40,000 pounds of food! Load was in need to get to reciever! They worked very fast and accurately! They found the problem a line on transmission melted causing line to stop transmission from working! They fixed the truck took me to the hotel and came back to pick me up to take me to shop to get my truck after they fixed it. I give them top rating on customer service and very professional! And the skill to fix my Volvo 860 year 2000. Great job and thank you very much! And the price was very competitive thanks again! The number one trucker Bos Don!!Services: Transmission
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June 2022 by stephen stoner
With the world how it is, it’s hard not to be cynical. I had gotten a flat, and after two other companies saying “it was too close to five o’clock”, Big Rig and Andy were able to get me home to my kids. To top it off he called me to follow up and make sure I got home safe. It may be hard to trust people anymore, but they have mine. Honor.Service: Tires
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May 2022 by Angies Logistics
We called for road service and asked for tire pricing, the gentleman was rude and said forget it, hes not going to negotiate. I was very polite and asked if he can do any better on a $500 cooper drive.
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January 2022 by Andriy Topolnytskyy
Very professional mechanic. The best service. Very quick.
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November 2021 by Innocent Justice
I usually don't write reviews especially when it's not a positive one. After being robbed by Andy I felt compelled to write a review. I was referred to Andy by Justin who works at Love's at Exit 59 in Springfield, OH.My truck had an issue with starter which never happened before. After being road-assisted by Love's technician I returned there to get my starter rewired as the technician who road-assisted me suggested. He wasn't there, but I found Justin who quickly referred me to BIG Rig Brake Shop! He gave me Andy's numbers.When I called Andy he was quick to tell me he would charge me $200.00 for roadside call even though I was going to drive to his shop. He then told me that he would charge me $120.00 per hour for the services and it would probably take two hours! I thought he was money hungry and unreasonable, but I agree since I didn't know the magnitude of the issue I was dealing with!When I got to his shop he checked the starter and told me that he was going to charge me $450.00 that would include parts and service. He made a phone call and pretend that he was going to purchase parts and he returned with nothing.When he returned, he used his pick up truck to block my truck so that I would have no way out, he screwed back wires to my starter in less than 10 minutes and then he asked me to start the truck, which by the way I shut down and restarted it before he touched it. I quickly realized how he ripped me off ?!I asked him to be reasonable because the total amount of time he was in contact with my truck was probably 20 minutes and an hour he left. I don’t know if he went to assist someone else, but when he returned he lied to me that he was at spare shop to buy parts for the starter of my truck. When I asked him to show me the receipt, he started cursing me, threatening me and he took away the key of my truck!I realized that I was robbed and I was at his property, he was angry ,and cursing me out! I decided to pay him whatever amount he charged so that I would leave his place alive! He told me that he only accepted cash and t-check. He took me to two small banks in Ennon and I was able to get cash to give him. When we arrived at his shop again he used his pick up truck to block my truck even though he was still having my keys, I haven't gave him cash because he hasn't yet given me a receipt! This guy was unprofessional, rude, angry and he literally robbed me cash!
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October 2021 by Manuel Moreno
Great service my truck was down they came out to help. quickly solved the problem right away. Friendly professionals great service highly recommend. Called few hours later just to make sure everything was fine
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September 2021 by Mike Betts
The guys here are not only awesome mechanics but awesome people. I bought a box for a box truck about a month ago and andy gave me his word whenever I was ready he'd make availability to put it on for me. I drove up from Mentor,Oh He kept his word and even took me to and from my hotel! He was done in the time period he said he would be done and when I told him about my terrible hotel experience he even offered me a couple dollars off for the inconvenience even when it wasn't his fault! What a wonderful professional gentleman with great positive energy and attitude. It was a pleasure doing business with him and I reccommend EVERYONE who is in need of his services do business with this shop! Great service, Great attitudes, Great people!Thanks guys!Service: Body & Trim
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September 2021 by Paul Phillips
If your looking for expedited, professional attention and service for roadside assistance or in shop repairs, this is the company for you! I had multiple issues with my roadside break down, all were professionally handled and they had me back on the road in no time for a very reasonable cost that didn’t break the bank! If I’m ever in need of repairs in their area again I have their number saved and will be my first call! I will suggest to any other drivers from my company to do so as well!Services: Long distance haulage
