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March 2023 by Tori T.
Avoid dealing with a manager named Nick. On Black Friday 2022, my fiance and I purchased an 18" dishwasher online when it was on sale because they don't carry the smaller models in-store. When it arrived a few days later, it was bent up to the point where the interior was affected. We called up Home Depot in Euclid to ask if we'd be able to return it to their store and have them order a replacement to be sent to our house and they did. The second one came in a few days and it was in far worse shape than the first one; we're actually pretty sure it was returned previously given the state of the box and the wrapping but it was busted up everywhere. My fiance called up Home Depot again and spoke to a manager named Nick to discuss the state of the second washer and if there was any way for him to contact the DC/warehouse to ensure that we'd get one that wasn't damaged. Nick told him to purchase another (third) one, which was full price at this time because it was no longer the Black Friday price, ensuring it'd be in good shape this time and said once we got the new one he would not only have a staff member retrieve the 2nd one from our home so we wouldn't have to bring it in ourselves, but that he would credit the amount of the 3rd one back onto my fiance's card as well as an additional undisclosed amount as a "discount" to (verbatim) "apologize for the pain and suffering you guys have been dealing with". At this point we were a couple weeks into December. We got the 3rd dishwasher; it was in perfect condition and we installed it and my fiance tried to call up to speak to Nick about arranging the pickup for the other one and to discuss the refund. Conveniently, every time he called over the course of 2 1/2 months, Nick was never in or available to discuss it, despite other employees leaving messages for him. We finally got ahold of him earlier this week and my fiance even told him we'd even bring the 2nd dishwasher in ourselves this time because we just want it out of our kitchen as long as we get our refund. Nick said to bring it in on the 3rd (which would've been last night) and said he'd explain everything to the manager-on-duty so there'd be no issues. Big surprise, we brought it in and spoke to the manager and he had no idea what was going on. He knew bits and pieces because he'd answered a couple of my fiance's calls but otherwise was left completely in the dark. Thankfully - just today - he refunded my fiancé for the more expensive dishwasher and he gave him a $200 store credit but that will be going to a friend or family member as we don't plan on using it. I've worked in retail for almost 9 years myself and it's very difficult for me to get angry over certain circumstances because I understand there are certain policies in place that have to be followed and it's a very tough industry, but being a retail manager I can say that there is absolutely no excuse for this type of mismanagement and lack for accountability and professionalism. Nick made this entire process (that should have been able to be taken care of with no issues within a week or two) a major headache for us, he absolutely screwed over the guy that was trying to help us by leaving him in the dark, and it seems he likes to make promises and commitments he's unable to keep. This experience has left such a bad taste in our mouths that we will never purchase anything from Home Depot again - especially large appliances - because of this ONE guy. From the looks of it, it looks like others on here have had bad experiences with him as well. He should undoubtedly be demoted and the other employees he put in a bad position over this should be rewarded for having to deal with his mess.
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March 2022 by Nikki Surtz
Horrible delivery service!! This place does not care at all about it's customers!
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November 2021 by Amanda M.
Home Depot is trash in general but this particular location is especially horrid. Rude employees and delivery people. Avoid whatever you do.
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June 2021 by Julia B.
I would give this Home Depot no stars if it was an option. They have no help in the garden center at the height of gardening season! I asked two people to find someone to help me. Everybody has a who cares attitude when you ask for help. Nobody ever came. I left the store. Just a waste of my time.
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May 2021 by Gayle Z.
I hate HomeDepot. I hate HomeDepot.I honestly don't know wp in the Went to garden side so I could get in and out. Decided I needed outdoor mold and mildew remover. Went inside and found a clerk hovering in a corner. Asked for help only to be misdirected and then dumped to fend for myself. So I left. Please train your employees to make eye contact and speak clearly especially when wearing a mask. Also if they don't know where a product is why can't they ask for assistance????? I have never had great service at your store. I will take my business to a small neighborhood hardware s
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September 2020 by Juanita M Hawkins
Good place to shop for your home repair needs
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June 2020 by Kimberly Bella Muze
new to this area .so I got all my home needs here .Nice store . friendly I will be back
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June 2020 by Eric T Davis
The customer service was great today! Although I didn't personally need any help, from what I observed around me watching them assist those who did need help they did an excellent job.
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May 2020 by Samantha F.
This is the most disgusting service I have ever received. I had been in line for a half an hour and an employee helped the person BEHIND ME FIRST. I will never go to any Home Depot again and especially not this location. Unless you want an attitude while trying to buy a few things I suggest you go to Lowe's.
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February 2020 by Henry Lancaster
everyone is very polite and friendly
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February 2020 by Seth Sternstein
Mike Nuzzi, who works in the appliances department, helped us choose a microwave for our home. He was patient, friendly, and knowledgeable. When my wife's leg hurt from standing, Mike first ran to get her and me chairs, and then went to inventory to get the microwave we wanted. Now, that's customer service! Thanks, Mike !!!
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January 2020 by Joe M.
Are you kidding me this place is a joke! I think they hire retards on purpose. I would highly recommend going anywhere else and help yourself because it is a total waste of time at Home Depot.
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July 2019 by Mark S.
This is my second and last review on this Home Depot. I blame myself swearing I would never go there again but it's the closet big box to me and I gave it another try. Over the 4th weekend I wanted to install some flooring and went there to check out what they had. Pick out what I wanted, looked for the flooring and couldn't find it. Took a sample up to the customer service since I couldn't find an employee in that section and the guy at the service desk with sample in hand couldn't tell me if it was in stock or not. He was running around in circles because there was no one else in the store. I gave up and went to the Mayfield His. store where there were probably at least 25 to 30 employees there and the guy in the flooring dept. was very helpful, got me what I wanted and I was on my way in half the time I had spent in the Euclid store. If I have no questions I can go to Euclid. If I do its Mayfield.
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July 2019 by Shirley L.
Excellent customer service from Cashier Kayla. Very dependable! They solve my problems with no time. Other employees also in good help, with clear information. Straight to the point.
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June 2019 by Bubbojones
I actually did actually work here as a plasterer when it was built in the late 90's. Service seems to move pretty good today.