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November 2023 by Brian Miller
Customer service was poor. Initial interaction was met with no assistance then sold the wrong tool. Brought the part back and attempted to get assistance by another associate but they were rude and refused to hang me my money when I requested a refund. It was placed on the counter and when I brought it to their attention they stated that I could just pick it up from there.
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June 2023 by Kim A
Quick service, they even installed my windshield wipers for me.
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June 2023 by Cynthia Clark
They were very efficient in helping me with my problem
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April 2023 by Elizabeth Novak
Clean store inside and out, very friendly and helpful staff, reasonable prices
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December 2022 by Adnan Oztas
By mistake I got a wrong wipper and openned. When I realized it was not the right type, I took it back and explained. They changed it with the new one and pay back the excess money, since last one was cheaper.
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October 2022 by Eazy
Just Left The Store And Had A Bad Experience With Gina…Upon Walking In The Store I Believed That I Could Simply State I Was There To Pick Up A Part And Then Be Asked Information, And Provide ID For The Order To Be Found Without Any Extra Issues….But Gina Found It Necessary To Just Stare At Me And “Smartly” Say We Have A lot Of People That Pick Up Parts…Which Was Followed By A Awkward Silence… And I Stated To Her Well I’m Sure You Need Information But I Don’t Work Here So I Don’t Know What Kind You Need….She Could Have Simply Just Asked My Information And What Was Needed Other Than Using Sarcasm To Provide Me With Bad Experience Like I’m Bothering Her At The Job She Chose….Hopefully She Learns Better Customer Service And To Stop Being The Typical Attitude Having Black Woman At Work Where lts Not Needed And Just Extra And Helps Nobody
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October 2022 by Solitaire
Great customer service.
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July 2022 by Charlotte Mancini
The item I bought wasn't the right one but they gave my refund with no hassle. The guy did his job to make sure it was ok to refund but it still went smoothly. Nice.
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June 2022 by Arleen Evans
This place was a weird ? experience for me the guy watched like i was going to steal and 2 top it off i asked about a head light the guys came to the truck said he couldnt put it in the truck wow ! went to oil change place a and they did so quick plus it was a woman who did it??
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June 2022 by Jerry Lumpkins
Helpful, friendly, knowledgeable and had what I needed.
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February 2022 by Maryclare Schardt
Stopped in today and was pretty disappointed in the customer service I received. The woman at the front was rude to me and when she couldn't help me find what I needed she suggested I call my husband to ask him. The store was clean and they ended up having the DEF fluid I came in for but it personally wouldn't ever go back based on how she made me feel. Customer service is important!! Don't make people feel d**** especially women who are just thing to do their best in the confusing world of car-stuff.
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January 2022 by Theophilus Smith III
I always have issues with this particular store. Never want to return or warranty any parts if u don’t receive from that actual store. Every other O’Reillys I go to I never have this issue always the one on 200th st. Went to Chardon road and they got me together.
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January 2022 by Ken Tucci
Called and asked if I buy a headlight could they put it in for me the gentleman said that he could after I paid for it he tried just for a bit and quit and said he couldn't do it I had to take it somewhere else and pay somebody to do it and they told me I wish you would have bought it there because we have them in stock but no big deal I paid and it's done and I'm over it but who knows I might be back to buy something else give them another chance
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November 2021 by Matt Tucci
I rarely go here. When I do it's always an experience. Usually not good. I went into detail but I erased it. My explanation would be three paragraphs long. I will use Napa on vine st.
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November 2021 by Mandy Gwirtz
Great location. Always helpful.
