JOANN Fabric and Crafts is a well-established store that has been inspiring creativity for nearly 75 years. It offers a wide range of DIY supplies, including scrapbooking products, beads, baking supplies, yarn, and sewing machines from top brands. Customers appreciate the extensive selection available for various crafting needs, including holiday project supplies for occasions like Valentine's Day and the 4th of July. The staff at the Evendale location has received positive feedback for their helpfulness and knowledge. Shoppers have praised the manager and cashiers for their assistance in selecting the right products, especially for those new to sewing. They take the time to explain options and provide guidance, saving customers from unnecessary trips. Many have expressed gratitude for the kindness and positivity shown by the employees, which enhances their shopping experience. However, some reviews highlight issues with customer service, such as a lack of cashiers available during busy times and concerns about safety when obstacles are left in aisles. A customer reported a safety incident that was not promptly addressed by corporate, indicating room for improvement in handling customer feedback. Overall, JOANN remains a go-to destination for crafters and sewers seeking inspiration and materials for their projects.
Store is clean and organized-well stocked with quilting supplies. Apparel and other fabric are nice and tidy with bands around bolts (which prevents them from dragging ground etc). Staff was patient and helpful.
September 2024
I want to give a shout out to the manager down at evendale. She was amazing and the cashier helping they both took the time to help me get what I needed and explain to me why I needed it. It saved me a bunch of trips and they've been amazing. I can't say enough good about them. I just want to thank him.
November 2023
Friendly staff. Lots of sales. Many items out of stock
