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May 2024 by Rae DeBord
We just replaced our refrigerator-dish washer and double ovens.We went to Custom Distributors because I had had a good experience with them in the past.Tom Knodle was our sales rep - he was extremely knowledgeable on all brands and demo’d features of all.We were nervous to replace the double ovens because the dimensions with the current ovens and the new would be different and we were afraid we would have to have a carpenter come out and do some cosmetic work to fill in a few gaps around the perimeter of the ovens.The appliances arrived when promised. Josh Rickett and Brandon delivered the appliances and they were AMAZING!!! Very careful of the floors - walls - door frames and surrounding island.They were here about 3 hours and I AM SO HAPPY!!! Josh was able to use an extra piece of cabinet trim he had removed during installation and was able to fill the gap between the cabinet and the oven!!! It looks like custom work and you would never know these ovens weren’t custom made to fit the space!I followed up with the sales rep - Tom - this morning with several questions I had and he answered each one.So happy with this experience - we did buy all Bosch appliances - so hopefully no issues will arise in the future but for right now I love them.
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April 2024 by jeff seither
Friendly and knowledgeable staff. A lot of brands to chose from.
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April 2024 by Maryann Awosika
We had a wonderful experience with custom distributors for our new construction. Cindy is absolutely wonderful and a delight to work with. She was patient and steered us in the right direction of the appliances that met our needs. Great customer service, quality appliances and installation. Highly recommend!
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March 2024 by Jacob Farran
Custom distributors hung my microwave crooked in our new build house and they damaged my cabinet so that they is no easy way to hang the microwave straight because they put a hole in the cabinet. I reached out asking them to fix it and they refused because I am past their warranty. Then they recommended that I pay somebody else to fix it. Complete garbage service and they obviously do not stand behind their work or fix their mistakes. Avoid Custom Distributors.
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February 2024 by Dawn Hail
Had a great experience with Custom Distributors. Brian M. was amazing to work with from the sales side. He took so much time to answer all my questions and he was very knowledgeable. It was great to be able to see such a wide variety of appliances to choose from. He was quick to respond and very helpful when we needed a trim kit for the fridge. Josh's team came out to install the appliances. We purchased some LARGE appliances - a 48" Thermador stove and 66" Firgidaire pro fridge/freezer. They got everything in without any damage and were very knowledgeable about installing and left everything clean. Very friendly crew. Highly recommend this company and this team in particular.
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January 2024 by Ann Beaty
Using them now for appliances for my full kitchen reno and I can’t recommend it. Serious lack of communication leading to weeks of delays and everyone I talk to is very unfriendly about it. I ordered $10k+ worth of appliances back in August, thinking that using these guys would help things move more smoothly but I should have just ordered through Lowe’s or something.And now I see they’ve responded with a lie about me being unreachable? I’m constantly on my phone lol. I’m the one that called them to schedule, I received no voicemails or emails from them about scheduling. So unprofessional that they’d blame me in this situation, I’m even more disappointed.
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January 2024 by Kerri Bauer
Do not recommend. Appropriate customer service when selling thousands upon thousands of dollars of appliances. When needing assistance to replace appliances that were lemons suddenly unable to pull original paperwork, unable to find appliances that would fit in spaces, unable to do any investigations into a solution. Noted: not asking for refund or discount but simply a suggestion as to what I might swap in. Will not use again and can not recommend. REPLY: talk to your associate again before posting inaccuracies. This reply is unacceptable. Purchase was in my name as well as my husbands. All delivery and rebate information was in my name only. The information was pulled up via my name. I gave my husbands name when asked, although he was not involved in this purchase or the replacement process. I did not refuse anything other than sending an electrician to my home to measure what would have been in the construction plans. I had just drove 40 minutes after being promised information would be in the salespersons hands prior to my arrival.
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January 2024 by Pat Brown
Custom Distributors is professional and customer focused from your first call to installation. Josh and his team were informative, friendly, and respectful during the installation. Great experience!!
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December 2023 by Ann B.
I'd recommend going elsewhere for your appliance needs. Lack of communication from them is adding weeks to my kitchen reno, which is extremely frustrating. When I was surprised that I couldn't schedule my installation for another month, they said it was my fault because I had been unreachable, which just isn't true. Weird that R&B, Lowe's and HD could get here within a few days, no clue why their lead times are so long. I should have taken it as a sign back when I was treated so rudely the first time I walked in the showroom, bad vibes all around at this place.
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December 2023 by Katherine Clark
Got appliances deliverd by Josh, Mark and Matt. They set them up perfectly and took the extra time to clean and make sure everything was done right. Very pleased with delivery and installation.
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November 2023 by Jerri Hall
Josh Mark and Brandon installed our appliance. They were friendly, knowledgeable and did a nice job.
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July 2023 by Toni Siergiej
Brian Moseley is an excellent and dedicated representative with Custom Distributers. He understood the plans for my custom kitchen and recommended great quality products. Brian promptly answered emails and calls. Before ordering the gas cooktop he let me know there would be a delay because of a manufacturing issue. I felt confident with his product knowledge, and ordered the cooktop. Brian made my kitchen exactly what I wanted, anticipated and resolved any problems that might occur. And I have a beautiful kitchen.
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June 2023 by Carl Conradt
Just want to express how happy I am with my recent purchase from Custom Distributors ! Kathy Damm was excellent to work with ! Fast, responsive, and great to work with. Highly recommend Custom Distributors and Kathy !
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June 2023 by Dave Mahadevan
No help in answering questions. They require preset appointments.
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June 2023 by Erin Miller
Dave Hampton and the Custom Distributors team installed our Monogram appliances this past weekend. Dave's level of customer service was outstanding! He was meticulous and thorough throughout the entire installation. Dave's customer centric approach helped to make an all day installation very pleasant! I would highly recommend Custom Distributors for your kitchen appliances needs and request for Dave Hampton to install them!
