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February 2024 by libby willetts
i go out of my way in the mornings to go to this dunkin specifically on my way to work. i have a weirdly specific order and they fulfill it perfectly every time. staff is friendly and i am in and out of there so quickly. the other dunkins in the fairfield/hamilton can not compete to this one.
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January 2024 by Joel C.
Not sure about the drive-thru, but ordering in was a car crash. We were passing thru and wanted a "quick meal." Yikes! Not so much. Staff walks around like zombies, and no one takes ownership of anything. Food was cold, and worse yet, so was the coffee. Bring on the bots, because the humans here aren't gettin' it done.
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December 2023 by Kaitlyn Ann
Everything was great best dunkin experience in a long time! The person taking our order was patient and friendly and the food and coffee was great bacon was even crispy! definitely the best one around me!
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November 2023 by F EB
Nothing to be happy about here. I got to this place on the 11/25/23 at 6:28pm. The young lady at the window taking the order was very disrespectful. Made me repeat the order multiple times while giggling in the background with her co-workers. When I got to the window, she took the payment without giving me a receipt (still distracted). She closed the window and disappeared. She then sent another co-worker to come ask me if I have already paid. I said yes. I got the coffee and saw multiple stickers on it saying different things. The coffee didn't taste like anything I have ordered. This is so disappointing.
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November 2023 by kelly klei
I used to go here every day for my latte. Now I drive out of my way to another Dunkin. Multiple times was given milk with no espresso as my latte. Generally the hot latte is cold. Had it delivered when I broke my foot and was unable to drive. The order was wrong, sending a pumpkin muffin instead of a ham and cheese croissant. The last time it was delivered they didn't send the croissant. Unfortunate as this is the Dunkin closest to me.
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November 2023 by Barb Ross
The young lady that waited on me had a mask on I couldn’t hear anything or understand what she was saying. The guy at the window and the noise in the store was crazy. The menu board inside for drinks wasn’t working right. I wanted a special drink but couldn’t see the menu and the young lady wasn’t any help at all.
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November 2023 by Kahlan Wedder
The manager in the drive through is always super quick and concise when taking orders, gets everyone through the morning rush quickly!
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November 2023 by Tina W.
I usually stop here once or twice a week. The service in the drive thru is really fast and accurate, and the omelet bites are both healthy and tasty.
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November 2023 by Lisa M Wells
Young lady that helped me was friendly, helpful and professional.
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November 2023 by Rebecca Howdyshell
This place needs to clean house and hire all new staff.
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October 2023 by David Renner
Will not fill your reusable coffee mug.
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October 2023 by Elysia Whitney
Terrell the manager is exceptional and efficient! He always has an outstanding performance when I roll up, my coffee is always made right at this location. Everyone is great!
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October 2023 by Pastor Donald Garrett
Great staff members, seem to enjoy the work that they do, order was correct and made fun with me when I confused myself on my order lol. Great job
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October 2023 by GingerSnap
By far the worst Duncan I've been to. The cashier was speaking very low. We cannot understand her. She also didn't know how to ring up drinks the correct way. The drinks did not taste right at all!! Was highly disappointed in this experience. I will stick to my local Independence, Kentucky location!
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October 2023 by Lils
Staff seemed to be very young and inexperienced. Drinks were not made correctly, and could barely hear the girl speaking through the mic.
