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November 2023 by Rebecca DelVecchio
I drove from Cleveland Ohio to see a used car here. Landon was so helpful and made our experience wonderful! They gave me a “peace of mind warranty “ for free for 6 months. The car was clean and pristine, the whole time there was great from start to finish. Would highly recommend Fairfield Volkswagen to anybody!! Thanks Landen, I love my new Ruby!!!!
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November 2023 by Amanda Woltz
Steve was amazing!!! The entire team didn’t stop working towards my goal of owning my dream car and at a great rate! We couldn’t have asked for a better experience.
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November 2023 by James Richardson
I feel that 3 stars is adequate for this previous experience due needing to pay for a rental car for two days along with Uber costs and a 5 mile walk to Enterprise rentals. However, this dealership has performed all of the milestone services on my car, and all of the previous services were excellent.
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November 2023 by Mike Brown
Andrew, Al and Brandon all took great care of me. There was another gentleman in financing that was also very nice but I had limited interaction with him and I don't remember his name (I'm sorry!). The whole process was easy and enjoyable from start to finish. I didn't feel pressured and believe we all got a fair deal. I took a test drive on my own. When I came back I briefly spoke with Andrew and AL before I went home because they were closing and I didn't want to keep them after hours. I was sent a secure link via email to start the financing application process. I filled it out and got approved while the dealership printed out most of the paperwork prior to my arrival the next day. After a few signatures and a down payment I was off the lot in my new vehicle. I had to finish some finance paperwork via a zoom call a couple days after leaving the dealership. It was quick and also a no pressure situation. If you're looking for a vehicle, or even wanting to sell your current one, go see Andrew. He'll treat you right. Tell him Mike Brown sent you.Keep up the amazing work!
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October 2023 by Whitney Harris
Long story short mt car was in the shop for about a month due to the part not being about to be shipped to the states. VW was able to accommodate me with the same car space that I had and I really appreciate that for my big family of 5. They also kept me up to date with any changes that happened during the process.
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October 2023 by Robyn & Chris Dow
Landon Haft is the best salesperson in the business! Easy going, kind, on top of everything and no pressure. Great dealership in general-always a pleasurable experience. Just picked up our second Atlas-awesome car!
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October 2023 by Verity Retherford
Steve and Landon at Fairfield VW are great !!! Bought a Ceritfied VW and I couldn’t be happier !!! I always took my car there for service and the sales department did not disappoint!!!
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October 2023 by Laura Napier
I took my car in for recall work, nothing wrong with my car just thought I might as well get it done. I picked it up drove less than five miles and lights came on and my acted like it didn’t want to go. I brought it right back and was without a car all weekend until Monday when they realized they had not plugged something back in all the way that makes your car run. I just hope me driving it like that does not cause any future damage. Other than that my experience was great, as they did fix their mistake eventually.
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September 2023 by Tyler Ryan
I had the pleasure of talking to, and working with Ian and Landon, they both were very welcoming and made me feel good for being there. There was no pressure, only honest assistance in helping me find a car within my goals, and it did not take long to be successful! They were very personable and definitely the nicest people I have ever worked with when purchasing a vehicle. I felt they had my best interests in mind. I had friends ask me "how was the car-buying-experience" and the only thing I could tell them was that it was laid-back, enjoyable, and I would recommend to anyone to go to VW-Fairfield first, to chat with them about a car.
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September 2023 by Cody
This review is by no means a reflection of the showroom staff or those who work in the shop. If you are needing a repair on your vehicle, I urge you to take your vehicle to a different mechanic or a different Volkswagen dealership. My car has been sitting in Volkswagen's parking lot for 93 days now and while this may be justifiable due to waiting for parts, the communication has been pathetic at best.I was told I would receive a weekly update on my car, I've never once received a call from the service desk. I began calling once a week for an update until they quit answering my calls. I've left voice messages and text messages to the service desk and none have been responded to. When they quit answering I started calling once a day at a different time and was sent to voicemail each time. I had to borrow a car to get an updat,e in person, and was told parts were on order (again, this is justifiable and would have been perfectly acceptable to articulate over the phone.) After going in person for an update I was given a business card with a direct phone line and a number I could text for an update. The direct line sent me to voicemail and didn't answer my text message. I've had to resort to having the adjuster get the update for me and this is now the third straight week they have told him that my "car will go into one of the bays early next week." On three occasions over the past three months, I've asked ahead of time for a loaner and I was told they were out of loaners, but was never offered to be put on a wait list to use the next available loaner. The dropoff in service between Norwood Volkswagen and Fairfield Volkswagen is astounding.All that to say, if you are having any work done that will not be done same day, please save yourself the headache by taking your vehicle elsewhere.
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September 2023 by Jeffrey
Purchased a new vehicles from Fairfield Volkswagen this past week, and the professionalism, straightforward communication and responsiveness to my purchase inquiry and subsequent purchase are VERY difficult to find when car shopping.Definitely a five star experience, and would recommend Fairfield VW to any of my family and friends.
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September 2023 by Jessica R.
Corrie was not helpful and didn't listen when we asked them to put brake pads on and very rude
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August 2023 by Ethan Purcell
My salesperson at the dealership was Andrew Meredith. He was professional and made my buying experience enjoyable. He was able to max value for my trade, and deliver my vehicle to me even though I live over two hours away. The final buying process was completed through zoom, at a time slot that works best for you. I would highly recommend Fairfield Volkswagen.
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August 2023 by Christopher Walden
First time I have bought a car from out of state. The whole team was extremely helpful through each step and made it the best car buying experience I’ve ever had. Steve Haas was great to deal with and a big help with coordinating the out of state purchase and pick up. Thanks to the whole team - and a special thanks to Steve!!
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August 2023 by Tish Stanton
Fairfield VW provided excellent service. Everyone in the Service department was courteous and helpful. Melissa walked me through the process for the maintenance of my vehicle and addressed all of my questions. She's detail oriented, takes ownership of the process, and cares about the customer.
