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January 2025 by Lizbeth De la cruz
Terrible customer service! Very slow and they don't help you... very bad experience... do yourselves a favor and don't stop at this branch.. 😡👎🏻
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November 2024 by Skidalla Rapp
Great place for banking and cool place to shop
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February 2024 by Ack B
There is a bank manager here that is super rude and makes the other workers do all the work instead of helping out as a manager should. She expects the workers to handle everything and always has a disgusting attitude. I'm honestly shocked on how she even got that position. Someone like her shouldn't be representing the bank.
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October 2023 by Ack M
There is a bank manager here that is super rude and makes the other workers do all the work instead of helping out as a manager should. She expects the workers to handle everything and always has a disgusting attitude. I'm honestly shocked on how she even got that position. Someone like her shouldn't be representing the bank.
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October 2023 by Alexander Nieto
Bad service
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September 2023 by Amy F.
I had about $50 in cash and coins, quarters, and $1 in rolls of pennies to deposit. The guy deposited my cash in the quarters but didn't want to count the pennies. The teller said the rolls felt a bit short. While I recounted it home, one of the roles of pennies was $.46. Not $.50, but the fact that this guy wouldn't take the extra minute to count out for me. Teller seemed annoyed to even be bothered to count the quarters. I was at another branch and who helped a lady with a bag of coins and stack of $1 bills. I prefer the other Fairfield location, but it closes at 5pm where as this Location is open to 7:00 p.m. I'll just have to add these pennies to my bag of other random change and Take it to coinstar machine.
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April 2023 by omakun omeiza
Brandy is a very good and friendly staff.
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April 2023 by S. Boshnakova
Awful experience! The workers don't have any clue what they suppose to do. I left and used other branch, never had a problem. But the branch at Jungle Jim's is absolutely no help,no professional, unless. Highly disappointed!!!
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January 2023 by Melodie Rogers
Ridiculous that I can’t get a hold of anyone. The office is worthless and you can’t ever get hold of the contact center. Got my new card in the mail and probably won’t even get to use it since I can’t get a hold of anyone!!
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March 2022 by Ben W
Was nice when the atm was inside jungle Jim's, now it's in their store so hours of availability sux, nice when they open on time too. Like I said just to use ATM ?♂️
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November 2021 by Samuel Shepherd
If I could give a negative rating I would. I was quoted $5 for a copy of a deposits that were approximately 3 years ago and when I arrived I was told it would be $5 per page. $20 for 4 photocopies of documents I should have full access to anytime. Fifth Third restricts access to YOUR documents after 2 years then charges you for copies of those documents. Way to live up to their nickname "Fee Third". Requested a call back from the branch manager which I never received. Was also declined access to speak with a regional manager in the area. Please do yourself a favor and read the reviews for this location, they are 100% accurate! Moving my accounts to Wright Patt Credit Union for better customer service.
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October 2021 by jefferson nguyen
You’re right. This branch Manager is the one I do not wish to see.
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October 2021 by Isabel & Armando Davila Diaz
Branch manager is a bit** DONT go to this location!!
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February 2021 by James Ciolino
I love this new location for Fifth Third at Jungle Jim's it is a little inconvenient some hurts their last location that was located inside from the construction that's going on. It's very nice and very contemporary put lots of animals pictures that represent the jungle at Jungle Jim's it's really nice and nice quiet as can be right now.
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November 2020 by Melissa McBride
Great customer service. Friendly and knowledgeable. Bilingual.
