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September 2023 by Debbie Schoonover
So far I have just picked up my rental but it was a great experience. The 2 men that took care of me were so friendly and helpful! The place was a little hard to find, the location is in an unexpected spot. Never have I rented a vehicle so quickly and easily. Thanks!
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September 2023 by Ryan Rogers
You can't beat the treatment of customer services like this place. Best car rental experience I have ever encounter. I only use budget car rental for my needs and I recommend you do the same if you want speedy fast friendly and understanding services.Go see the amazing stuff and it'll speak for itself.Will be back again this was my third time renting this location and I live 45 min away and still make the drive for the best experience renting.Thank you for making my vacation safe travels.
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September 2023 by Kamila
I had an absolutely fantastic experience renting from the Fairlawn location, and it was all thanks to the exceptional service provided by Ernie. Ernie's commitment to ensuring a seamless and enjoyable rental process truly stood out. Remarkably, he mentioned that he had been working at that location for over a decade, and it shows! Budget is lucky to have Ernie, and he truly made a difference in my rental experience.I wholeheartedly recommend this Budget location in Fairlawn to anyone seeking a car rental experience that goes above and beyond the ordinary.(!) Brad Ables: it's imperative that you prioritize ordering business cards for Ernie to distribute to customers. While you may be the "operator" of the location, it's undeniable that Ernie is the driving force behind the success of your business.
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September 2023 by Derek Miller
Ernest always provides me with top notch rentals & service to everyone. As a Budget business customer for 15 years Fairlawn has become my favorite location.
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September 2023 by Pat Pavs
We got a 12 person passenger van and it was a fantastic ride. I’m used to driving around longer vehicles because I own a construction company but even for an inexperienced driver they have a large backup camera screen and sensors to let you know if you’re getting too close and on the mirror for any blind spots you might have when switching lanes. It was a true delight to drive that vehicle and the staff was fantastic at pick up and drop off. Thank you budget for making our vacation even more enjoyable!
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August 2023 by Patricia Pavlovic
We got a 12 person passenger van and it was a fantastic ride. I’m used to driving around longer vehicles because I own a construction company but even for an inexperienced driver they have a large backup camera screen and sensors to let you know if you’re getting too close and on the mirror for any blind spots you might have when switching lanes. It was a true delight to drive that vehicle and the staff was fantastic at pick up and drop off. Thank you budget for making our vacation even more enjoyable!
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August 2023 by Marci Haus
It has always been an absolute pleasure to rent at this location on Cleveland Massillon Road in Fairlawn. Ernie goes above and beyond to take care of his clients. He remembers me and his personalized service is rare these days. He is a wonderful representative to Budget!
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June 2023 by alex trivonovich
My mom isn’t the best with technology so I’m writing a review for her. The car we rented had 11 1/2 month expired tags and the physical registration of the car was also expired. We were essentially given an illegal vehicle to drive for our vacation. The owner of this budget was very snotty. He did not care about customer and clearly does not keep up with the cars. Do not rent a car from here u less you want 15 days in jail due to expired tags.
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June 2023 by erin snyder
I wanted to give 0 so that someone would talk to this guy.. but the one worker at fairlawnBRAD made me and my sister in law extremely uncomfortable with his attitude and way of explaining things to her, belittled her with every question she asked like she was supposed to know all the policies before hand and made her leave and come back to get more money, when she came back he said “Why are you here” BECAUSE HE DIDN’T EXPLAIN IT RIGHT. So she put more money into her bank account to be almost $1000 for a rental car… but then FINALLY said she needed a credit card for her SUV rental & deposit on one card (they don’t mention the deposit, $250 maybe is in tiny writing you have to read through) she had to go to enterprise which saved her a few hundred dollars anyways. This dude was not helpful, stressed us out and belittled her in front of a full lobby because he was the only one working.**the return was easy we got a 2023 car i rent from this location 2 times a year I LOVE the other worker though. (Ernie) Budget always did us good, 20% when the car reeked of cigarettes too but, the first guy absolutely not. He needs a different career. I just read a review from a year ago and he still does the same thing, why is working there still?
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June 2023 by Sherry Heilman
Was rented a vehicle with bad tires, had blowout. Roadside assistance never showed up and Hiway Patrol said vehicle should never have been rented with the tires the way they were. At least I didn’t have to replace the tire and was comped two days of an 11 day trip out of state.
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June 2023 by Catherine Peto
I would definitely suggest this location/company for a rental car. They are quick, efficient and very friendly.
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June 2023 by Stephanie Kolarovsky
Probably the best car rental experience I've ever head! Ernie is so sweet and the car (a Kia Forte) was clean and a BEAST on gas mileage. I'll definitely be back here the next time I need a local rental.
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May 2023 by Mary Catherine
Ernest was extremely friendly, polite, and personable and made our customer experience great! Our car was extremely clean and in great shape for our road trip! We got a great rate and wouldn’t hesitate to rent from this location again! Thank you!
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May 2023 by Stephanie Sky
Probably the best car rental experience I've ever head! Ernie is so sweet and the car (a Kia Forte) was clean and a BEAST on gas mileage. I'll definitely be back here the next time I need a local rental.
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April 2023 by Michael Tankersley
I couldn't be happier with the service I received this morning. I wish I had gotten the clerks name, but I failed. He was personable, helpful and went above and beyond to help me. I wish there were more people like him in the travel industry.