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April 2024 by Doug L.
I had a very positive experience with Adam and his manager when recently purchasing a used Volvo. They were up front, easy to come to terms with and made the whole process stress free. I came 2 hours to get this car and very much appreciated that it was as advertised and maybe even better. Would look to them again next time I am in the market.
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January 2024 by Brittany Wilhelm
Purchased a 2023 Volvo just last week, and this was the best dealership experience that my husband and I have ever had! We worked with Lindsey, who was absolutely fantastic at every step. Everything was quick, smooth, and easy, and Lindsey made the car-buying process fun. She was knowledgeable about the vehicle and all of the ins and outs of the purchase process, and she worked around our work schedules to find good times for us to do a test drive and pick up the car. Highly recommend Montrose and Lindsey in particular!
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December 2023 by Eric Q.
Ordered a 2024 Mustang GT with Ford x-plan. Fast forward 5.5 months later after the car comes in. They forced me into paying an additional $1600 in paint or rust protection. None of this was brought up till the day I came to get the car, they could have told me this when I came to order it and I would have gone somewhere else.. If you want to hear how they treat their customers have a listen to my interaction with them...
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November 2023 by John H.
In my humble opinion they are thieves. A couple of days after spending $800+ on a major service the check engine light came on. Instead of asking me to check the gas cap (a very usual problem) they charged me $84 to diagnose the problem and then tighten the gas cap. Be very careful with these (in my humble opinion) thieves.
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October 2023 by Ryan Goodlett
Ford store is forcing people that ordered cars months ago to take $1600 of add ons that were negotiated. Salesman told buyer that they didn't make money on the sale under the Ford X plan so they had to add this onto the car to make money. Shady business model.
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September 2023 by Virginia C.
Always the best service at Montrose Ford! I have been with them over 20 years. Looking towards another 20! Exchanged my 2020 Ford Escape 3-year lease for a 2023 Ford Escape 39-month lease this past Tuesday. Everyone within the process was very pleasant, courteous and willing to work with me to create the best option for me. Lynn Gullicks was a comfort to work with as my Sales Rep. She stayed in touch with me from the get-go. During the process, she embraced my quirky needs and methods of doing things. Personable! Yes, that's it! And ... she stayed over-hours to help me with the transition of items from the 2020 to the 2023. Very accommodating! Chad (Sales Mgr.) was the best also! THANK YOU EVERYONE AT MONTROSE FOR YEARS OF CARE.
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September 2023 by Jared S.
What an experience... I buy a new truck every 3 months, because well... I want to. I've been to TONS of Ford dealers, but this was my first experience here at Montrose Ford. After filling out the online interest form for the new Raptor, I was contacted by a sales rep. He was very rude and almost blew the deal. I ended up going over his head to the sales manager and requested a different sales rep. (I was informed the first guy was new, then assigned to a different sales rep. -Why would you give me a sales rep that's new, when I'm spending $97k, I expected better service from the start..) Anyways, the different sales rep I was given was awesome. All questions were answered and signing papers went very smoothly. I'm sure I'll be doing business with Montrose again in the future.
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August 2023 by Malinda D.
After receiving very poor service at another dealership I landed with an excellent salesperson/staff at Montrose Ford. Adam was 10+. Very personable, professional, and a value to the sales team at this dealership! I am glad I chose Montrose Ford.
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July 2023 by Google user
Alex McGraw is a pretty shady condescending sales rep. Mention you’re interested in a truck at sticker ye would rather have it sit on the lot then sell it. Blocks me and everything. Glad I saved the window sticker to look up where it’s at. No need to be shady Alex. I
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July 2023 by Matthew M.
Absolutely rude staff there. I've had multiple bad experiences with them and have learned that not all businesses deserve a second chance. I will never buy a vehicle from them again.
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July 2023 by ken morgan
Alex McGraw is a pretty shady condescending sales rep. Mention you’re interested in a truck at sticker ye would rather have it sit on the lot then sell it. Blocks me and everything. Glad I saved the window sticker to look up where it’s at. No need to be shady Alex. I
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June 2023 by Chris F.
I don't normally leave reviews, however I felt I needed to this time because of the poor customer service I received from the Service Dept Manager, David Padgitt. I recently took my 2019 F150 to Montrose Ford to remove my locking lug nuts and replace them with a standard lug nut. Upon picking up my truck one of my rims had 2 gouges in it from them removing the lugs. I showed it to Dave, he took pictures and made it seem like they would take care of the damage that was caused by them. I never heard back from Dave so I called him and he told me he was waiting to hear back from his wheel/chrome guys to see what they could do. A week went by and still no call from Dave. So I called him again and he said yeah your name is right in front of me and now he is trying to find a good used rim to replace the damaged rim. I said ok great, please keep me informed and he said he would. 2 more weeks go by and no call from Dave so I just called him once again and he said he can order a new one for $600 or a used one for $300 but I was going to have to pay for it not them. This is how they were going to fix the damage that they caused. On top of all of this they also put a crease in my tailgate by leaving a tool or the lug nut on my bumper when they opened the tailgate. I didn't see this until after the fact and did mention this to Dave as well. So after all of this they are not going to do anything about either of these issues. Needless to say I'm extremely pissed by this as I take pride in how I take care of my truck and how it looks. So please go to any other Ford dealer other than Montrose Ford for any repairs or service. Their service department is a joke!!!!
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April 2023 by Hector Luis
I just made a purchase last week and i love my car. The guys there were very helpful and even gave me some special water lol definitely 5 Stars
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March 2023 by Dante Leone
I recently purchased an F-150 from Montrose of Fairlawn. I could not be happier with my purchase, the entire staff was amicable and helpful. Especially William Sutton, he exuded what it means to be a Sales Professional.Most dealerships want to get a customer in a car without taking into consideration the needs of a customers, not Montrose! I don't see myself purchasing a car anywhere else. Thank you to all the fine folks at Montrose!
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January 2023 by Rich Allender
I very please of your employee Angela Murphy she was very helpful and very polite she went way above and beyond her duties as a professional sales person I give her a 10 star's thank u anglea Murphy for everything
