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March 2024 by Robert Toth
I have brought in a vintage pair of Oliver People's eyeglasses. One of those etsy, bitsy screws had fallen out. They replaced it. Easy peasy. No charge.
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March 2024 by Laveréna Wienclaw
Front desk workers were wonderful. I felt a lot of anxiety and being rushed with the male presenting doctor administering the tests taking me through slides of better/worse viewing options. I admitted I was having difficulty telling the difference between slides and they said we’d just pause there and then we never returned to my right eye after proceeding with my left. They ended up giving me the same eye prescription I’ve had since my last visit elsewhere 3 years ago, and I am frustrated - I feel that they didn’t have the patience to take me through options slowly and just rushed me out to look at and buy glasses. The doctor maybe spent 10 minutes with me in total, more than half of that time being their input of paperwork into a computer, and while I value efficiency, I felt rushed and ultimately ignored. I paid for my eye test and quickly left without looking at any glasses - this was a brief and poor experience in bedside manner and I advise anyone else going to be prepared to speak up for yourself when you do not feel heard.
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March 2024 by Jes
Jen was amazing and very helpful !! For sure coming back
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February 2024 by Christina Mayle
We had a great experience with this location. Starting with the girls who booked our appointments, to Dr. Duke who did our eye exam, and Jennifer who helped us pick out our glasses. Excellent customer service here. Thank you for the best visit. I can't wait to run into my new friends from America's Best You're awesome Jennifer and your smile brightened our day!!
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February 2024 by Paige Mayle
First time here and had a great experience! Thankful to have Jen help us! So patient and helpful. Great customer service and definitely will be back because of her!!
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February 2024 by Michelle Nuñez
Jennifer Davis was an amazing help finding me the best deal with my insurance to get glasses and contacts. The best customer service hands down! Highly recommend you have her help you when coming here.
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February 2024 by Tracy Birney
The actual eye exam was great. My two pair of free glasses were going to cost almost 300.00 dollars. I left with just the prescription. Kind of a scam.
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January 2024 by Patty Bodnar
If I could give 0 I would
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December 2023 by Leslie Burgos
Went to the strongsville location years ago and had a great experience, came to Fairview this time and was completely let down. Showed up and they cancelled my appointment because I had my one month old son with me. He was in the car seat and sleeping. Never coming back, I’ll be taking my business elsewhere. Will not go to places that will do that to a mom.
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December 2023 by Robin M
I was Jennifers last appointment on Saturday November 11th. What an awesome customer service experience we had. It had been a while since I had purchased new eyeglasses. Jennifers assistance in helping me choose my glasses and the way she made the experience comfortable with her knowledge and pleasant personality was outstanding. She is definitely an asset to this company. The Dr. who did my examination was extremely thorough and very pleasant as well. Everyone at this facility was very accommodating. Just an overall great experience.
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December 2023 by Fatima Ware
Omg!!!!! Had the greatest experience picking up my glasses from the Fairview Park location. The Optician was fabulous. Her name is Jennifer btw. Great personality, great conversation, great customer service. Thank you so much for making me feel human instead of all the robotics ☺️PS I love my glasses ? as well
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October 2023 by Glenn Davis
The staff was very helpful and patient with me because I was on a budget.I wanna thank Caitlin for giving me a coupon she was holding which is the reason going to be able to get my glasses and Dr.Patel for the assistance. Best glasses place I’ve been to in my 25 year life
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October 2023 by Carol Dunn
I'm sorry but they really need to train the staff to understand shape of face and put in perspective long eye lashes my glasses I bought my lashes hit the lenses and sit too low on nose
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September 2023 by Rick
Where can I start. Well the young lady Jennifer Davis that greeted my wife and myself was very pleasant. She also completed the pre screening prior to us see the eye doctor. She explained everything in detail so we could better understand the process. Then we waited very shortly for our eye exam. The doctor was very professional. She explained how our vision has changed. Then we were sent to choose eyeglasses that we preferred and let me say they have a great amount of eye glasses to choose from that's a plus to me. So time to get fitted and check out. So the expense of two pairs of eyeglasses from America's Best was cheaper than my last set of glasses. The young lady Serena whom had explained when we should receive our new glasses was very kind friendly and knowledgeable. We had spoken briefly with the assistant manager and the manager in which both were very professional and pleasant. So with my experience today with Jennifer and Serena and actually the entire staff at the Westgate Mall America's Best . Were very friendly. So I would recommend this facility to all of my friends ,family and colleagues. They deserve 10 stars !
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September 2023 by bocfat
Wife had to make an immediate appointment meaning we traveled 45 minutes out from home but they got us in the next day.Wife went for exam and glasses with progressive lens rx; after running an errand I got back to her and we reviewed. I've been wearing glasses for years and confirmed Sue set her up with wide reading polycarbonate lenses, the best for reading, so I was happy about that!Also Serena followed up some things and really was helpful in setting up the new glasses to go to our local store, saving us another 40inute drive each way, she suggested it we had not yet thought of it.So once again we're happy with America's Best, great prices, conscientious staff. K and P B.