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February 2024 by Carlitta Renee
Just one of the places we go to take care of our Angels without wings!!!
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January 2024 by Gail Johnson
I like their brand of cat food. Since buying the easy digestion food Annie barely throws up
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January 2024 by Anca R
The store is very well maintained and it has a wide selection of animal care and nutrition goods There is a choice for all types of common pets. It is a pleasure to walk through the neatly displayed variety and view the many interesting products they sell.Only thing lacking is proper customer service. Even the manager (calculated assumption) is a dismissive, "don't bother me" with your pet questions. Customer service involves showing interest and going the extra mile to help, but not here.
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January 2024 by Teresa Phillips
Groomed my Juno and he looked amazing.
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January 2024 by Chris B
It's a great store. Good selection, always stocked and the staff is friendly.
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January 2024 by Annette Cox
I found what I wanted easily. No problem checking out.
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December 2023 by Maria Kissinger
Great experience for me and my pup! Everyone was very knowledgeable, helpful, and so nice!
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December 2023 by Cortney Karban
Dr. very caring and took time. No wait efficient and caring staff
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December 2023 by Chelsea Appling
Grooming experience was HORRIBLE. I will never take my dog back here to the groomers. I had an appointment set for him, he recently went to this location in October and there was no issue at all so I brought him back. I get a text that my dog is ready, and he looks a mess. I stated how I asked for him to be cut and he looked nothing like what I asked for. Instead of comforting me and telling me they could do something else the MANAGER of grooming, tells me oh well I’m lucky because she’s the only one that felt comfortable grooming him. Then not to mention another employee comes out and they are double teaming me arguing with me. Very unprofessional to argue with a customer while others were standing there also. The two ladies were very nasty and rude and did not care that I was upset about my dog’s ugly haircut. Save your time and money and go to real professionals!!
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November 2023 by Savannah Nall
I took my dog to get groomed yesterday at the pet co in west gate and she when she was dropped off I was told it would be no more than 2.5 hours I picked her up and it was close to 3. I would be fine with this but when I picked her up she was still damp all over and fur was flying off of her. I was told she was a bit nervous with the blow drying around her neck but her entire back side was also damp. I paid 80 dollars for this. She was nervous when I came to get her that's never been the experience at other groomers. She can get unsure when I drop her off but never when I pick her up. She was aggressively pulling towards the door to leave. I then go to clip a leash to her collar this morning for her morning walk and she almost bit me. Completely out of character and not normal behavior. Not only am I very underwhelmed with the service I fear something happened to her while she was at this groomers. I even called her vet. We will not be coming back.
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November 2023 by Robin Rigsby
Took a cat for a check up, first time there , friendly, the cat is a black manx, needs good home had shots and check up he's about 1-2 years old the vet said.
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November 2023 by Nick S
Grooming services here are good . Store is fine. But avoid the vet at all costs. Dr. Mayer is an unprofessional veterinarian who puts her emotions over her work. Due to her incompetence during the checkup, she overlooked a condition that had become more serious due to the issue being neglected by Dr. Mayer. AVOID THIS RENT-A-VET AT ALL COSTS.SHE DOESN’T HAVE YOUR BEST INTEREST .
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October 2023 by Dawn Johnson
Rude employees. I understand that they are understaffed but seriously so rude. We asked to see a cat for possible adoption and the first person rudely said to another employee in front of us "they're gonna have to wait!" Then finally another employee came and said they "didn't have time" if we only wanted to hold the cat. When I expressed that we wanted to actually see him first before making the decision to adopt, she was still frustrated and flustered and said they didn't have time to let us hold him. Am I supposed to adopt a cat without interacting with it first? That's not how it works. I've adopted before and got the 3rd degree before the adoption, not just handed paperwork and told to go.
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September 2023 by Julian Hackel Productions
I added this photo because it’s the main star of my complaint. The woman at the register acted annoyed when I asked to get a discount on bugs being dead inside of what I’m buying; she said she’d have to get the manager but she believes it’s not possible. I know this isn’t true because my girlfriend used to work for the company and I go there consistently. It’s very upsetting to see this kind of service after waiting in a long line; along with the fact that every time I go to the Rocky River, Cleveland location, I have to wait 5-15 minutes to get help with anything away from the register. This place overprices and makes working retail look hard and that’s pretty sad.
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September 2023 by Michelle Queen
Awesome place to take your Dog, they treat your dogs like theirs. Plus you can be in the room with them as they taking care your Dog, which I was very happy about that. Overall I’m very happy with the service they make your Dog 1st to feel comfortable before starting anything. You won’t regret taking your pet here. Yes I do recommend it.