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March 2025 by Terra Hixson
Trash. Waste of time.
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March 2025 by Jim Kimmet
Great prices and helpful staff
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March 2025 by Marie Louden-Hanes
Courteous! Welcoming!
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March 2025 by Rick James
Went to Purchase Sony waterproof Bluetooth, and employee followed me aisle to aisle multiple times checking behind me when I told the gentleman I was there to purchase a Bluetooth, making me feel uncomfortable. If you want business and people to pay your in store prices, maybe not stand behind them the entire time. Afterwards went to @Walmart and was not made to feel like a criminal.
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March 2025 by Matthew Moreland
Very knowledgeable employees and no pressure to buy
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March 2025 by Chance “Gbfavrefan” Lozzio
I recently placed an online order for an iPad and drove an hour to pick it up at the Findlay, Ohio Best Buy. Before leaving, I called customer service to ensure my order would be ready, yet when I arrived, I was met with unnecessary delays due to a security hold on my order.
The General Manager, Dan, initially looked into the issue but then delegated it to an employee without giving her clear instructions. Instead of staying involved, he left and stood around in the middle of the store while we waited for a resolution. A lower-level manager stepped in and quickly identified a solution that should have taken only a few seconds to resolve—something the GM should have known from the start. Instead, I was forced to wait for nearly 30 minutes over a completely avoidable issue.
I want to acknowledge that both the employee and the lower manager assisting me were excellent. They were proactive and genuinely worked to resolve the problem, but it was clear that the delay stemmed from the GM’s lack of knowledge or unwillingness to take initiative. If Dan wanted to delegate the task, he should have at least taken the time to get the items ready so they could be handed over as soon as the issue was resolved, rather than just standing around doing nothing. Instead, his inaction caused further unnecessary delays.
This is not the first time I’ve had issues at this location, and now I see that these recurring problems likely stem from poor leadership at the top. Having worked in jobs with managers like Dan, I know firsthand that this kind of leadership is a morale crusher. When a leader refuses to take responsibility or support their team properly, it causes frustration among employees and leads to poor customer experiences. It’s disappointing to see this kind of behavior in a store that should be providing efficient service.
I would not recommend this location unless corporate steps in and addresses the clear management issues.
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March 2025 by kathiuzka chiquito-Herrera
There is black ice at the entrance and the security lady tell us to leave no matter the black ice or she will call the Police. She doesn't undertsnd that there is black ice and a semi truck slips.
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March 2025 by Bobby
Great services and outstanding customer care
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March 2025 by Nathan Parker
Still best electronics store hands down
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March 2025 by Jay Holbrook
Always a great electronics store a bit pricey but awesome warranties!
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February 2025 by Susan Ward
The worst customer service ever. Have to wait to talk to live agent and then you can’t understand the person. I had so much trouble with an iPad I recently purchased from the Findlay store. No one local from the store to talk to. Had the worst time trying to get help. It was a run around. Will never purchase another item from Best Buy again!!!!
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February 2025 by Anilchowdary Chundru
Good Place to visit we can found lot of Electronics and Sims at discount prices
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February 2025 by Andrew Mahan
I understand there is a policy in place but Best Buy is at fault for telling and selling my wife NCAA 25 for Xbox one when it won’t play on it and it wasn’t made, when in yesterday to talk to manager mind you we were in process of moving and the damn manager wanted to argue with me she didn’t need to argue and Best Buy just lost a loyal customer and I called the “Findlay store number” and Harrison who took my call was even a dick
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January 2025 by Joe L
Convenient location with friendly fast service.
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January 2025 by John Hesler
I was happy with the in person experience but the time that was told me was not correct so I had to wait 2 weeks to get my tv and when I got it home and set it up it was confusing so I called the store 3 times and never got to talk to anyone at the store it was always some person on a phone bank that couldn’t help me I had to do research on line to figure it out not a good experience
