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December 2024 by Rachelle Benner
They are always rude. I have never had a good experience with them.
To the owner; my mother in law who is clearly elderly was parked beside the building. A man came out and told her she couldn't park there because of the trucks. So she parked behind another car, clearly out of the way because the trucks would have had to go through the buildings. But yet here he came to readdress the parking issue and tell her to move her car, that she clearly needed to be in a parking space. Do you know how many trucks we saw? We saw 2, and they went to the next driveway. Then he brings my son's vehicle out, which clearly has a flat tire, while on your property, nothing was said about that. How did that happen? When on Saturday morning when the vehicle was towed it was fine, oh and it's a brand new tire. We were told one price on Saturday morning when we called about the vehicle, then when we went to pick it up, we were told another price. My son was not asked for proof of ownership, ID or insurance.
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November 2024 by Carmen Miranda Forsyth
They were very courteous, friendly & efficient! Poor ladies, I'm sure they get yelled at a lot!! But you are in & out right away & they bring your car right to you. Don't yell at them. š„ŗ It's NOT their doing . . . š Just MAKE SURE YOUR CAR DOESN'T END UP THERE!!! š¤Ŗšš
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July 2024 by Amelia Aurand
Don't bother with these guys... They don't answer their phones, their answering service won't accept calls, and attempt to price gouge if you are not man.
HORRIBLE SERVICE!
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June 2024 by Scott Jones
Didn't have particularly what I myself was needing but they got everything else for sure used tire price I wish I needed the size I seen on the rack for 29bucks all tires on the rack
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February 2024 by Tania Leon
I called them up * they had my part * I picked it up * Great service & so thankful they are located in Findlay so convenient ?
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October 2023 by chad landin
Bought a drive shaft for my AWD Fusion, which to no fault of theirs nor mine turned out to be a bad part. They took it back without any problems.
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August 2023 by Mark Campbell
Great people fast answers and good service
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April 2023 by Chad Roby
Came to pick up junk car, left 25 foot of 5 inch deep ruts in my yard, could have been avoided. Careless driver
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December 2022 by Clara M.
Called once to get a tow, they said to fill out the paperwork and they will be there soon. We waited 45 minutes then called back and asked when they would be here. He said we didn't send the paperwork, which we did, until he actually looked and saw that we did. Then said it would be about an hour to get to us. We waited again for an hour and no one came. Called a third time and they said another hour and a half before they could get to us. We did not know we didn't have to be at the car when it gets towed until we asked. The lack of communication is insane. They should have called when the time was being pushed back so we didn't have to sit there waiting.
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January 2022 by Debbie Lewis
So, Tom tells me on Thursday my wheel is there so I take off work Friday to drive the 2.5 hour round trip to pick it up. Friday I call first and oops- the wheel is actually not there itās at a hub in Chicago. I have a severely leaking tire, no wheel, a wasted day off work and snow coming. If I hadnāt pre-paid Iād say no thanks DICKS.
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January 2022 by Brandi Hale
Very friendly and extremely helpful thank u guys
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January 2022 by Keith S.
While enroute to FL along I-75 in Ohio, our car's engine light came on, and shortly thereafter the car lost power, so we immediately pulled it over and shut it off. Contacting the nearest brand dealer, it was decided to have it towed to their lot. Our insurance company arranged a Tow with Dick's and because of the number of tows before us, gave us an arrival time between 60-90 minutes. Within that time frame the truck arrived and two gentlemen (Wil and Matt) got out and immediately asked us if we were OK. They confirmed where it was to be towed, and then because of the low temps and high winds offered us shelter in their truck. We then proceeded to the dealer and after realizing we would be there overnight; these gentlemen recommended a variety of hotels at the next exit. After completion of our business with the dealer, these gentlemen retrieved our luggage, placed it in thir truck and drove us to the hotel. After arrival they carried our luggage in and waited until they were sure everything was arranged. These gentlemen at all times presented themselves as polite, professional, and an excellent representative of this service. If in need of a tow in the Findlay area, I strongly recommend Dick's and Wil and Matt for your needs.
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October 2021 by Brandi Courtney
Very friendly and extremely helpful thank u guys
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September 2021 by Benjamin R. Riggi
Thank you Trevor! I looked for a replacement driver door lock set & key for my 2008 VW Beetle everywhere including the Internet. Having been discontinued by VW in 2020, this part could not be found. On Sunday, my son Vincent badgered me to call Dicks. Fortunately for me I spoke to Trevor and told him my sob story. Within a few hours, Trevor called me and told me that he had my part & key. Excited doesnāt do this justice. PLEASEā¦before you go on the Internet or call your local āpick-a-partā businesses STOP AND CALL DICKS! I guarantee whoever answers the phone will listen to you and do everything they can to find the parts you need. Thank you again Trevor
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September 2021 by David Hutton
Nice ladies in the office but the dudes at the parts service counter are pretty dam lazy! Other than that nice doin business !
