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October 2023 by Alycia Grandison
I had an appointment to get my car serviced July 12th. Prior to the appointment they told me they would order parts a call me when they come in so my car isn’t sitting waiting, that’s when I was givin the appointment for the 12th . Fast forward until today ! October 5th! They still have my vehicle I was told weeks ago that the major part needed was on back order with no release date. Well my part came in last Monday Sept 25th . I assumed since it’s been this long they would start working on my car immediately. WRONG! I called a the mechanic who’s working on my car told me that he has 2 other bigger jobs that he’s working on before my car a that my car won’t be done until the end of October an that’s just a guest ! This is so unacceptable if you can’t work on my car pass the job to someone else who can start working on it ! But oh he doesn’t want to because I know he will lose the commission for it . I haven’t even been offered a vehicle to drive or anything seeing that insurance only does rentals for 30 days . If I would of known the service would take this long I would of definitely went to the place my insurance referred me to go! This whole thing is just an inconvenience to me my children getting them to school and financially.Service: Body & Trim
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July 2023 by Amari Jennae
I got into an accident that wasn't my fault and im so glad I chose to do my repairs through this place. The guys there were more than accommodating and kind. I got everything handled in a timely fashion, literally under 2 weeks. They allowed me to leave my car so I could get a rental, and communicated very thoroughly with me as I settled with the insurance company. Support this business and their management team, they're very trustworthy, reliable and professional
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February 2023 by Al Little
Had my vehicle returned within 24 hours for minor repair and they detailed my vehicle like new again, thank you!!!Service: Body & Trim
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August 2022 by Marsden Shaver
Made an appointment through a claims agent on a three way phone call on month prior, but was turned away to come back another month later.
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August 2022 by Melvin Kidd
Great place, they're prompt . Great customer service.
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August 2022 by Tracy Johnson
I give this place negative stars if that was the option. My car has been in the shop since April 4th and it's still in the shop. The lack of communication is what is making me hate this place more and more. If you working with a Josh at here ask for someone else on the or turn around and go to a different shop! I will NEVER use this again I don't recommend it to anyone! SERIOUSLY THE WORST PLACE!
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August 2022 by siddharth yadav
Spoke to Joe regarding an estimate to start a possible claim, was disrespectful to my fiance and when I asked him why I would start a claim without getting an estimate first says "I don't know" and asked him why he was yelling at me and hung up. The epitome of shady car salesman. Don't give them a penny from your business. Obviously has the temperament of a CHILD.
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August 2021 by Nicholas Curtis
I was sent to Jeff Wyler by my insurance company and everything went great. Fast, easy, guaranteed repairs. I dont know what happened with other reviews but I couldnt have expected a better or easier experience.Thank you for time and hospitality!
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August 2020 by Candace Rice
The lady that worked there was nice. They have a terrible layout to drive/park around. The only reason for 3 stars is there inability to tell you how long it will take to get your car back.
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August 2020 by Dannielle Sweeney
Absolutely great experience and friendly staff! The quality of work is threw the roof, the car looked brand new again. I highly recommend taking your vehicle to Jeff wyler collison in Forrest park!!
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August 2020 by Ashley
I had minor damage to my back door on the driver's side from a car accident which I was told would be a simple fix. They told me it would only take 5 days to fix. It ended up taking 15 days due to multiple issues. When they first told me my car was ready for pickup, they replaced the door with a used door from a junk shop. My insurance specified I was supposed to get a brand new door completely. The used door they gave me was not painted properly. It had grease and dirt they painted over so it looked smeared and there was a giant scratch on it. I had to wait for them to fix that. Once that was fixed, there were new problems that weren't there prior to dropping the car off originally. None of my doors would lock, the windshield wipers on the front of my car were completely detached. The interior lights of the car would not come on, the tire pressure symbol and ESC Lock symbols would not go off. It was giving me a warning symbol saying my hatch was open when it wasn't. I've only had my car back one day and now, the handle on the inside of the door on the driver's side broke off. I plan on getting that fixed elsewhere because I refuse to have this same person work on my car as they either don't know what they are doing when it comes to fixing a car or got mad that they had to repaint my car because they messed it up the first time and decided to damage my car on purpose because of it instead of taking pride in their work and being professional or are intentionally messing up my car to try and make me come back to fix it so they can get more of my money because they think I am some ATM machine. Just can't trust my car in the hands of an auto mechanic who has messed it up too much now. It shouldn't have taken 3 trips to this shop to repair what should have been a simple fix and what shouldn't have caused additional damages. Only reason they get one star is because the team working in the office were friendly and professional. I only chose this place to get my car fixed because I start my job early in the morning and get off work late so by the time I get home, most auto body shops are closed, making it hard for me to drop off and pick up the car. While their office staff is helpful, I highly recommend looking elsewhere if you want a professional mechanic you can actually trust. Better to have your car in the hands of someone reliable that will work on it properly than someone who isn't going to provide good quality service and would rather damage your car more than actually fix it, especially if you only have one car for transportation to and from work.
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August 2020 by Maria Grant
Ron is horrible and the customer service is horrible. Went to pick up my vehicle with damages covered by insurance and they put all faulty and even damaged parts back onto my vehicle. Only after complaining and contacting my insurance company myself did I get parts for my car that were acceptable. The lines of communication are void here they will not call you back or notify of extra damages, called about my car several times to get responses like "I don't even know where your vehicle is at in this present moment". The told me my car would be ready in 3 days it took 14. The day my car was finally complete I called in the morning and spoke to Lisa and she informed me that parts were just being ordered when in fact my car was completed and ready for pick up! I do not and will not ever recommend this collision center to anyone. HORRIBLE
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August 2019 by mb privitera
They will give your insurance company a quote then “find more” after your insurance company pays more....expect them to find more.DO NOT SEND YOUR CAR HERE! It will be held hostage until??????? for minor damage, it is unacceptable to take over 2 months and hey, wait....still no car!These people can never give a straight answer- never a clear status. When you call expect “your repair technician to be out to lunch” or”taking a break” THEY DO NOT TETURN CALLS!I BELIEVE THEY ARE CROOKS.
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August 2019 by Rhiannon Pegan
If you want someone who takes pride in their work to handle your vehicle, go somewhere else. I had to bring my car back three times (for a total of four visits) for what I'm told is an easy fix. Progressive sent me here. I asked if there was anyone else who could work on my car, and they said there is only one Progressive cleared technician on site. I asked Progressive about changing shops, but I was talked out of it, so Progressive probably deserves some flack too. The first and second time I noticed issues with the repair, Progressive told me to call the shop directly. I left messages and had a hell of a time reaching anyone. On my third or fourth time there, one of the employees actually joked about me knowing my way to the waiting area by now. So, they're awful and don't seem to care about how awful they are. It's taken me awhile to write this review because I was so stunned by how little pride these workers take in their job, but anything with the Wyler name on it is dirt to me because of this shop AND because of the lack of a response when I was trying to get in contact when I first saw a problem.
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August 2019 by Sam Privitera
The vehicle was dropped off 2/18/19; quote was approved 2/19/19. Three weeks later “new issues” were found, additional expense was approved. Every week the repairs were estimated to be done “in a few days”. We are now at 6 weeks from the accident and they are “waiting for parts”. Phone calls go to an answering machine that nobody listens to. Promises to call back are never followed up. The customer service is simply dreadful and they simply do not care.
