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“I have been banking at this location for the last 5 years. I have NEVER had an ill experience with the tellers. They are always so very welcoming and call me by my name every time I go. However; the financial manager responsible for helping you get into a home loan is far from reliable. When purchasing our home back in 2016 we were asked if we would consider Huntington for the loan by an officer there. We agreed we would and she gave us the loan officers info. We called multiple time and emailed with no response. Fast forward to the present day...about three weeks ago I was called by Debbie (a teller) asking me how me and my family have been during the pandemic and also asked if we would be interested in refinancing our home with Huntington. I responded...why yes I would consider it if the loan officer would every respond to me. Debbie was a bit taken back by my response and said she would personally tell her to get in touch with me. Last week while I was making a deposit at the drive thru, Debbie made sure to check in with me if I had ever gotten a call from the loan officer. Which I have not. Debbie looked a wee bit annoyed as she should be. The loan officer is my ONLY complaint about this branch. HEY HUNTINGTON...IM INTERESTED IN LEARNING HOW I CAN REFINANCE MY HOME LOAN. I’ll be shocked if I get a response from this.”
“Switched to premier and so far love my experience? the cashiers and staff are super nice and professional. I’ve had to call corporate once and they were also personable. They took care of me right away. Brooklyn did a great job getting my HSA set up!”
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“I enjoy all of the staff at Old Fort Bank. Very proffessional yet very personable. Pookie is the Best! She brightens my day whenever I see her. Keep up the good work ladies!”