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August 2023 by Elizabeth Anderson
I had an excellent experience. I got a good car at a fair price and the customer service was incredible. The people there are respectful, transparent, and don't pressure you at all. It was a two hour drive for me to get there and it was still absolutely worth it.
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February 2023 by Robert McGuire
We purchased a Chrysler Town & Country van from Paul Cole Motors a while back. Even though we weren't purchasing the most expensive car on the lot, it didn't matter to them. They went far above and beyond to make sure we were well taken care of and got the best deal possible. They are trustworthy, honest, and kind, which is sadly hard to find these days. Highly recommend if you are in need of a new or used vehicle!!
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February 2023 by Jude Doss
I was in a very bad situation, went to start my car and it was no responsive. Looked around and I knew Kainen worked here. I asked him what he had available, and he got me set up in a great Honda Civic in less than a day. Really saved the day, great people and great service!
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February 2023 by Autumn Marsillett
We worked with Kainen Marsillett to get my husband a new car. He got us a good deal and my husband loves his new vehicle! Thank you!
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February 2023 by Sandra Stevens
I would like to Thank Everyone At Paul Cole MOTORS They are a very Great Crew They really make your day. They do everything they possibly can to help you get what you need One thing for sure I HIGHLY RECOMMEND DOING BUISNESS HERE THEY MAKE THINGS HAPPEN!!!!!!
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February 2023 by Mary Anne Mayle
Amazing staff to work with- flexible, patient and easy to talk to. They worked to truly listen to our needs.
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January 2023 by Diane Schirack
We worked with Jose and Nick on the purchase of a used car. They stayed late (almost 2hrs past closing) to make sure that we left with the car we came in for. The entire process went smoothly and everything was well explained.
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January 2023 by laurel w
Took my Moms jeep to get oil changed and tires rotated, a very nice bunch over there.It was still covered and didn't cost me a penny. Very nice way to start my day.
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January 2023 by larry rohe
Always upfront with the costs of everything and everyone is super friendly. Overall service and atmosphere are great
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December 2022 by Jamie Dell
Great atmosphere, and our salesman worked with my daughter fantastically!!!
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December 2022 by Nancy Pletcher
Very nice staff, helpful. Fixed my vehicle problem quickly.
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November 2022 by Stephanie Hunker
I want to give a big thank you to Paul Cole Motors for being so flexible with my family. When I had car problems before in Port Clinton, none of the dealerships were willing to work with me and be flexible with my concerns and schedule. I would have extra stress trying to figure everything out and I was treated like a number-not a person. This time around, I knew I was in good hands with a trusting dealership and service department. I am so happy to see the team work and willingness to help me out in my time of need. They even loaned us a car and got everything fixed in a timely manner. Thank you all so much! I really appreciate you all.
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November 2022 by jose rodriguez
Service department is great they diagnosed my vehicle and fixed what need fixed. Highly recommend Sales and Service....
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September 2022 by Jon Thomas
My truck sat in the shop for four months. Less than half of that time was due to the warranty claims. The rest of the time was due to lack of technicians and being put off. When I did get it back there were more issues. The service manager said he was taking is "master" technicians word for it even with my dash and oil pressure gauge saying otherwise. It used to be a great a dealership and good service department until the higher up management got involved. Now that place is running into the ground and fast. I would highly recommend taking your business elsewhere.
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August 2022 by Breanna
Bought a new car from here and it was fine few month later we noticed it had some electrical problems it also kept throwing a service engine code a couple times to get back to the dealership and they fixed it but the lights kept coming back on after our third time there they said if it comes back again we’re gonna have to charge you for it it when it have to come back more than one time for the same issue if they fixed it correctly the first time. But recently when we went back in our experience is why we will never buy a car from this dealership or any dealership that currently has Charlie hired as a sales man, Took a vehicle into do a trade they wanted to lowball us and we wanted to look at a used car they wanted to push us into a brand new vehicle after we told them we only wanted to look at the used one the payment they had for us was outrageous and the vehicle was only 15 K, we told him we needed the vehicle payment in a certain range and Charlie told us we wasted his time and the dealerships time completely unprofessional Charlie is very rude and will try to put you into cars that you do not want. But that is not a reason why we dislike Charlie , A family member bought a brand new vehicle from Charlie specifically had 5000 miles on it service engine lights kept coming back on it to get to the dealership and it had misfires in 3 to 4 of the cylinders which would lead to needing a new engine in the future Charlie bought the vehicle back And put it back on the lot to be sold hoping that the next people that bought it would be out of warranty before the issues came back. Charlie is a scam artist only cares about getting money doesn’t care about truly helping his customers he will sell vehicles with no known issues in order to get his money and kickbacks from the company and is straight up rude to customers after our last experience with this great individual We will never do business again with this dealership
