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January 2024 by Jim S
Tried to get a basic idea of how long it would take to repair my bumper…. Was told by Hannah that she couldn’t do that or basically talk to me as they are a direct repair facility for my insurance company. Wouldn’t even let me schedule. Hannah stated “ your adjuster needs to do all of that” I was just trying to make it easier for everyone involved. Guess they are busy they don’t need more business.
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December 2023 by stanley taulbee
I grateful for the service that I received while my SUV was being worked on. They did an excellent job on fixing my SUV. Hannah the super nice lady that works the front desk was awesome. She updated me multiple time a week on parts shortages and the progress of the repairs. I highly recommend this Liberty Collision Center.
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November 2023 by Kevin Connor
Worst experience I’ve had dealing with any service shop. Was rear ended and forced to take my vehicle here rather than waiting months for somewhere else. Dropped my vehicle off after being rear ended at 1-2mph the trailer hitch cover needed removed and replaced. When i got the car back there was paint missing from both the left and right rear quarter panels. I’ve tried explaining that I’m not asking for this to be made perfect as it’s a 10 year old vehicle, i just want it to look the way it did when i dropped it off. Spoke to the manager who told me, “even if i could help you, I’m not going to” This has been a month long process and i asked when my car was in the shop for an estimate to fix these issues and never received one. Overall just super frustrating situation dropping off your property somewhere and getting it back worse
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September 2023 by Bellpepper Green
Excellent service.my car was hit.the great lady Hanna help me .I was dressed angry over details it was a mess.hanna took care of everything. My insurance company had an adjuster on site 3x a week.all repairs completed my car was 100 perfect. ?. Just take your car here speak with Hanna. I highly recommend this repair shop.car fixed return in a week.outstanding job..I think Hanna is beyond excellent. She know her information and how to get things done.if you need repai body work this is the place.thank you Hanna you are the best.
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September 2023 by Sharon L Montgomery
Hannah ,the receptionist at Liberty Collision South Franklin, Ohio (on Graham Road), was awesome to work with on my vehicle loss. She was extremely knowledgeable, professional, and responded quickly to any questions I had regarding my vehicle. I would highly recommend this business to anyone facing the need for collision auto repair! My car was a total loss, but I am moving forward with a new referral suggestion for others that I know!💕
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September 2023 by Cathy Simmons
They made being in an accident not so bad. My car was rear-ended. This shop was on the list of recommendations from Progressive Insurance. They did a wonderful job fixing my car and working with the insurance. They were amazing at communicating with me the status of my car. I highly recommend them to anyone who might need collision repair.
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June 2023 by Tracy Blue
I was in a car wreck and they were doing my estimate for the insurance company. They were very nice and sympathetic to what I was going thru. Hanna the lady at the front desk is very sweet. Rick the gentleman who came out to help me get one of my favorite cds out of my stereo, was awesome and very nice.
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May 2023 by angelo hopson
Pretty much all of the shops said they couldn’t work on my car for two to three months after I was in a car accident. I told my insurance agent to expand the search outside of Dayton and this is the GEM I came across. It hasn’t been two weeks since I dropped it off at the shop and I will be picking my car up in two days! Customer service is great and the communication is the best I’ve experienced! I would definitely recommend them to anyone who needs work done.Service: Body & Trim
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April 2023 by Luke PI
Incredible customer service plus an excellent job on repairs! Kathleen did an amazing job of making sure we were taken care of and making sure the insurance company covered everything that needed repaired. Everyone there definitely goes above and beyond! One of the techs even made sure to buff both of our headlights when they were only required to do one. Our car looks and drives like a new car!Services: Painting
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February 2023 by Lisa Silverglade
This is my third time having Liberty Collision (formerly Buckeye Collision) fix my car (first time was in 2017). I love that I get my car back on the date they promise and I love the work they do. Hannah at the front desk is so polite and helpful. Chris was terrific at putting me at ease with the process. He let me know he would handle everything with the insurance and there was nothing I needed to do. I appreciate the work all of you do. Great place. I hope I don't need to come back, but if I do I will be glad it's you.Service: Body & Trim
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February 2023 by Amanda Smith
Great customer service. Kathleen was so helpful in the process and worked with the responsible party’s insurance adjuster to resolve the claim. The repairs after my daughters accident were done in a timely manner and I was kept updated as to arrival time of parts, etc. Would highly recommend Liberty Collision Lebanon South location!Service: Body & Trim
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February 2023 by Jerbear Cakes
The service I received at Liberty was amazing! Kathleen Clark is the best! She kept me informed every step of the way. I highly recommend Liberty!Service: Body & Trim
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November 2022 by Beth Mellendorf
We have a 2017 Jeep Wrangler and were in an accident that damaged the front passenger side, to the point that the steel bumper was embedded in the front passenger tire. The car was towed to Buckeye Valley for repairs. The team there was very professional, and made sure we were always in the loop about how things were coming along with the parts on order and what would happen during every part of the process.We picked up our Jeep on 10/27/2022 and it was detailed and looked as good as new. All issues were fixed and the paint match was perfect. There are a couple of small parts on back order, but they were able to get us our Jeep back while they wait for them to be received. We are extremely happy with Buckeye Valley Collision, and highly recommend them for any work on your car.ThanksBeth MellendorfServices: Tires
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November 2022 by Amanda Mackey
***edit*** I am updating this tto be fair to the company. Inam changing this review from one star to 4 because of Nate. Nate called me after seeing my review and asked what happened. I explained the whole situation he was extremely apologetic and assured me there would be education on customer service. They have done body work for me in the past and they do really good work obviously if I would be a return customer and they have fair prices. Nate was so nice to me that I changed my mind and decided to go ahead and have them complete my body work. The only reason I don't give 5 stars is because I'm still a little bit irritated with the original man I spoke to. Their work and prices are 5 star worthy.Didn't even use them. I called trying to have body work done through my insurance company. I asked to make an appointment for an estimate and the guy that answered started arguing with me that they have a contract with progressive and that's not how they do it. I asked multiple times for an appointment and he didn't believe me I guess that the insurance company had me call so he wouldn't make the appointment. Oh well had several thousand dollars paid via insurance walk away to another shop.
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October 2022 by Erica Burnett
Repaired my new car after someone backed into it. Repair took a week. The car is perfect again, crease in the back passenger door is gone. Paint matched amazingly. My car is a bright metallic blue and the blend is perfect. Employees, especially Kathleen and Hannah, are extremely nice. Would reccommend.Service: Body & Trim
