Cashland is highly praised for its friendly and helpful staff who make customers feel valued. The team, including Jessica, Jessi, Jay, Michelle, Shatara, and Kenny, consistently provides excellent customer service, demonstrating honesty, understanding, and professionalism. Customers appreciate how staff treat everyone with kindness, even in challenging situations, and maintain a clean, well-organized store environment. Many highlight the staff’s willingness to assist with questions or transactions and commend their ability to handle rude customers calmly. The store's new management has improved customer relations, emphasizing polite treatment and understanding of customers’ struggles. Overall, Cashland Franklin is favored for its welcoming atmosphere and attentive service, making it a preferred location for many weekly visitors.
Jessica, crystal, Jessi and jay has always been friendly towards me, always willing to help me out with any questions that I have, I wouldn’t go to any other cashland! They are always helpful and understanding!
May 2025
Jessica was honest and kept her word. Very good customer service. Jessi helped in the transaction as well and they were able to give me what I needed for a piece a piece of jewelry. Very nice ladies.
January 2025
Used to live this place but the one older lady that works there now is very unfriendly. Only offered a max of 375 for a rare gun that is worth almost 3k. Don't go there unless the 2 younger guys are there
