Cashland is highly praised for its friendly and helpful staff who make customers feel valued. The team, including Jessica, Jessi, Jay, Michelle, Shatara, and Kenny, consistently provides excellent customer service, demonstrating honesty, understanding, and professionalism. Customers appreciate how staff treat everyone with kindness, even in challenging situations, and maintain a clean, well-organized store environment. Many highlight the staff’s willingness to assist with questions or transactions and commend their ability to handle rude customers calmly. The store's new management has improved customer relations, emphasizing polite treatment and understanding of customers’ struggles. Overall, Cashland Franklin is favored for its welcoming atmosphere and attentive service, making it a preferred location for many weekly visitors.
The guy was very helpful and nice. He answered every question I had and even gave me a deal. I recommend this place because they are extremely fair on prices and willing to work with u.
September 2026
Jermaine was very polite and informative, he made sure I knew what I was doing before making any purchases, and made sure we had a positive experience.
September 2026
Jessi is the best!!!! She’s always so helpful and so nice! She’s the reason we stay with this company because she makes us feel like family
