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December 2023 by James
We are very satisfied and thankful for the work Liberty has done. They went above and beyond. Thank you!
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September 2023 by Caleb Cook
Scot Macy was a pleasure to deal with. From booking a time to come in to keeping us informed about the repairs and estimated time of completion. He made dealing with insurance a lot easier and the repairs done to our car were high quality. I would highly recommend if you need repairs to your vehicle.
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July 2023 by Jessica Brenneman
Had an unexpected issue with my car on the way to work and it got towed to Liberty Collision (chose them because of their good reviews since I’m not from the area). Heather was great and kept me updated through the process, answered all my questions, and the car was finished very quickly. The whole process was efficient and easy! Thank you again!
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May 2023 by Alex Porter
Did a great job restoring repairing my vehicle. And also did a great job detailing the interior. Staff was polite and professional all along the way.Services: Painting
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February 2023 by Kenton Lewis
We had a wonderful experience at Liberty with our car that was in an accident. The staff was very friendly and helpful was we went through the insurance process. Communication was great along the way - I would highly recommend if you have body shop needs.Service: Body & Trim
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January 2023 by Amanda Mackey
I was recently rear ended and used them to fix my car. I dealt with Heather who coordinated the repair and rental car. She is absolutely amazing and made the whole process much .ore simple for me. They did an amazing job on the vehicle and her cother service skills are absolutely amazing. If I ever need work on a vehicle again I will be calling Heather!Services: Body & Trim
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January 2023 by Thomas Taylor
We have used them twice and they have performed great! Color match on wife’s Durango was spot on, the trim and body parts replaced were all oem manufacturer parts. Heather was great to work with and kept us informed on the progress of our vehicles work, thanks again Liberty Collision!!!Services: Body & Trim
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January 2023 by Justin Boyd
Great location! This is the second time I have had work done by them and can’t thank them enough for the outstanding job they did on my car. Will definitely be back for any other car repairs in the future!Service: Body & Trim
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January 2023 by Holly
Super happy with the service here. Good communication, great work, and amazing detailing...my car is very lived in and has never been so clean!! Also, very honest: I had some random stuff under my seats, extra cash in my glove box that I had forgotten to remove and it was all there when I picked it up. Highly recommend!
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December 2022 by Mike Crompton
From drop off to pick up the service was fantastic. All employees were friendly and kept me up to date on the repair process. The work was finished ahead of schedule and I picked up my car cleaner than when I dropped it off!Service: Body & Trim
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December 2022 by Daniel Young
Wonderful experience with the Liberty Collision Center in Franklin. Couldn’t be more happy with my results, there were a few hang ups which made the repairs longer than intended but the staff handled the situation with extreme professionalism and care. Scot Macy, the Estimator at this location was incredibly helpful and professional. Helped me understand each situation that arose, my options, and possible costs tied to them. The receptionist, Heather, was always helpful and cheery.Services: Exhaust
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December 2022 by Amanda Ward
Great and friendly staff. Amazing body shop. Repaired and painted my vehicle and it looks better than the day I bought it brand new off the lot. Only two downsides, I had to keep calling for an update. But they were busy and it was right before thanksgiving. So I can understand. And the parts took forever to come in, which is not their fault at all. So that’s why I didn’t dock any stars. I will definitely be bringing all my vehicles here going forward. Nate and Heather were a pleasure to work with.Services: Battery
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December 2022 by Ryan Holp
Paint peeling off of everything they painted. Liberty says it's the cheap aftermarket parts Progressive makes them use. Progressive says that Liberty didn't prep the parts correctly for paint. I'm stuck in the middle with paint peeling off in large chunks all over the front end of my vehicle. I'm trying to avoid going back if possible, but Progressive says that Liberty is the only place I can take it back to have it fixed. I guess Liberty will not refund Progressive the money for the botched job they did on my car so I can take it somewhere else.If you're in an accident, request that the insurance company takes your car to the dealership and that they use OEM parts. Don't let the insurance company direct you to their preferred collision center. There is a reason they want to send you there, and I can assure you that it's not because they do an amazing job. It's because it saves the insurance company money.Services: Body & Trim
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October 2022 by JAY BOYD
They did a phenomenal job on my Audi A3! Scott & the rest of the team there were pleasant to work with and very professional! I would recommend anyone to go there to get work done, best around the city! -JBOYDService: Body & Trim
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October 2022 by Kylie McKinnon
They were quick and did a great job fixing my car! They got the color to match even though it's a special color. And they even washed my car inside and out! Made it look brand new again with the repair and the wash! I'm very appreciative!Service: Body & Trim