Petco is a pet store focused on health and wellness for pets and pet parents. Located at 3464 Towne Blvd in Franklin, it offers a wide range of brand-name pet nutrition products and supplies for dogs, cats, birds, small pets, fish, and reptiles. Customers appreciate the store's emphasis on pet care, with full-service grooming, veterinarian services, and training classes available. Reviews highlight the helpfulness and friendliness of the staff, with specific mentions of employees providing excellent customer service. One customer praised an employee for her superior assistance, while another noted how kind and attentive a staff member was when helping with cat food. Customers also appreciated the care given to fish, noting that the betta fish were well looked after compared to those in other stores. While some reviewers mentioned that the store was out of stock on several items, they still found the staff knowledgeable and willing to help. Overall, Petco is recognized for its commitment to pet welfare and customer service, making it a valued resource for pet owners in the community.
Petco is wonderful They help local shelters and are always friendly to. work with.
January 2026
I like to see a steady supply of Wax Worms at the Franklin store.
Thank you.
November 2025
Was in the store for Two items and was helped immediately by a sales associate and finding and talking about the two products I needed. All staff has always been very friendly anytime I go into the store.
