Pilot Travel Center in Franklin, OH, offers a convenient stop for travelers and professional truck drivers alike. Part of the extensive Pilot Flying J network with over 750 locations across the U.S. and Canada, it provides friendly service, clean restrooms, and a variety of amenities to meet on-the-road needs. Drivers can fuel with gas, diesel, or DEF using high-speed pumps, or take advantage of EV charging stations. The location features Wi-Fi, overnight parking, and showers, though some reviews mention issues with small, cramped showers, inconsistent water pressure, and cleanliness concerns inside and outside the facility. The parking lot can be crowded and poorly designed, making it difficult to back in or exit, and some drivers park improperly, creating challenges for others. Security appears to be a concern, with instances of unauthorized parking and trailer dropping. Despite these issues, staff are generally friendly and professional, and the quality of food from Subway, Dunkin’ Donuts, and the convenience store is noted as excellent. The location also offers the best gas prices in the area at times and supports features like mobile fueling and parking reservations through the myRewards Plus app, making it a useful stop for truckers and travelers. Overall, Pilot Travel Center provides essential services and amenities, but improvements in cleanliness, parking lot organization, and shower facilities could enhance the experience.
Jessica helped out very good person and positive human being i like this place
August 2026
This is hands down the best gas station/truck stop ever. It is clean, the staff are friendly, they have a huge selection. Also the best Subway inside. I wish all the Subways were as of high quality. I also wish that Michigan had Pilot's
April 2026
Not a bad place. Need to do better on ADA compliance.
