Cheap Tobacco is highly praised for its friendly and caring staff. Customers commend the ladies, especially Abby, for being informative, sweet, and taking their time to help. Many appreciate the respectful and helpful attitude of the staff, who are willing to answer questions and provide good customer service. The staff's kindness extends to understanding situations like forgetting ID or money, making customers feel comfortable. Customers also mention that prices are reasonable, and the overall atmosphere is welcoming. The staff's genuine care and individual approach make visiting Cheap Tobacco a positive experience, with some customers willing to travel long distances just to receive the excellent service.