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March 2025 by Not sure
They towed my vehicle and damaged the Cargo Carrier while unloading it claims it wasn't possible for the Cargo Carrier to hit the ground before the back Wheels that are six ft in front of the Cargo Carrier guy has a really crappy attitude..
First off only the drivers side tires were off the road in a snow pile not the ditch the damages were done to the passenger side so Your excuses are as horrible as your towing and customer service. Nothing you said is relevant to the fact you damaged my property and now want to make excuses and try to insult me. As I've seen from other reviews you treat you customers like trash.
Does your towtruck have a camera that can see the back of the vehicle it's unloading, I think not how about post the entire video of the car being unloaded because whomever the hothead is seemed like he didn't get mad until he was watching the video and possibly seen the damages happen then said I'm not paying for that take me to court..
That's what I thought won't post the video because you know you caused the damage.
UPDATE:
So I see why while watching that video he got so pissed off you guys ran that bicycle over with my car and bent the sprocket on the bicycle so you lie about it knowing what you did hoping I wouldn't catch the Damage Done to the bicycle which also was not damaged when you guys took the vehicle and try to make some bull crap excuse well I'll also be suing you for the damages to the bicycle I would not recommend anyone use this towing company as they are scumbags
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March 2025 by Abig Olepp
There's better towing companies to use
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March 2025 by Bunny Cottontail
worst towing company I've ever used
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March 2025 by Big Dick
Go somewhere else their aweful.
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March 2025 by Daxx reear
Incompetent emloyees
Explain how my review says the same as the others your claiming. Your ability to read is worse than your customer service..
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March 2025 by Paul Lemcool
Rude employees, over priced, lie about services that were never done and they charge anyways. Definitely going with madison next time! Thank you for screwing over my 19 year old daughter. Karma sucks!
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March 2025 by Felina Fatality
Go somewhere else save yourself time and money..
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March 2025 by Ben Grover
Save your money go somewhere else.
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March 2025 by Girth brooks
Horrible place to call don't waste your time.
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March 2025 by Sendpie
Worst towing company ever. Horrible customer service. Always making excuses instead of owning up to their short comings. Their responses to reviews shoes that.
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February 2025 by Shelly Hoppalong
Very rude employees, poor communication, and manners. Wouldn't recommend using them
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October 2024 by Rob Disco
Waited over 3 hours and they never showed up called multiple times and kept giving excuses. Definitely should not be associated with aaa.
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September 2024 by Helen Kuszak
I called and asked how much it costs for a short tow to a collision shop and they told me 100 dollars. He told me to send the address and I did within 5 minutes. Told me they could be there in 35 minutes. An hour later I called them and he said he had to drop another vehicle off and was on the way. 1.5 hrs later he said I'm 20 min away. Almost 2 and a half hours later he shows up and immediately tries to convince me to take to his shop instead of the collision place and I said no. A 15 min drive and we were there but the place was not taking towed vehicles. So I asked him to take it to south lyon collision. On my map it said it would take 15 min was 8 miles away. His said it would be 32 min because of road construction. And I did admit it would take a little bit longer as mine was going through a dirt road to get there. He said he had a lot in Novi he could take it to and would not charge me extra to take it there. So I agreed we could go to Novi. We followed but he started going to Westland. I called him and said I did not want to go to Westland. Finally he agreed to take it to South Lyon Collision like we wanted and he charged me 250 dollars for the tow. I have no doubt if he took it to Westland we would have been charged for the vehicle to sit there.
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August 2024 by Jordan Hoyer
Car broke down and waited over 3hrs for this company to give me a tow. Initial time frame was 60 to 90 minutes, then got delayed 45 minutes twice. After that I called another towing company who got there within 10 minutes of the call.
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August 2024 by Tisha Holman
I called for a tow at 8pm last night and spoke to someone out of state and spent three hours trying to get a tow truck to me. I was charged over $300, and then told I could not be accommodated. There were two trucks that were supposedly
sent out but one broke down and the other, after being charged another fee, was over 45 minutes away and then informed was pulled over by a state trooper. I had to repeatedly call for ETA times and and was told to "Uber home" or " put on a spare and park on a safe location". I was on the side of a highway between a corn and a bean field, no Uber and no spare hence the need for a tow truck. I am not sure if being apart of a 24 tow service owned and operated by people in another state or country is a smart choice but this was the worst, most unprofessional service I have experienced. I demanded a refund and had to call someone else, they showed up in under 30 minutes and charged half the price. If I could rate no stars I would.
