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November 2024 by Jen Boesger
I love 53 bank but this branch is completely inconsistent with their policy. I'd recommend the other branch further down Hamilton or the one in canal. I went through the drive thru to make a withdrawal. Been withdrawing the same amount since last year every month. All of the sudden they can't send that amount through the drive through. Then after waiting 10+ minutes in the drive thru, I go inside to wait more while smart mouth kids are handling my money. Unprofessional. Not what I typically get from this location.
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September 2023 by Peggy Egis
Always helpful. Always.
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April 2023 by Patrick G.
Good people who helped me with my dad's account during a difficult time following his death.
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December 2022 by Zack Martin
This is the absolute worst "bank" in the history of our country. Terrible service at almost every location, terribly bad service over the phone and god help you if you have to deposit a check not printed on a fifth third check.
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November 2020 by Susan Blackstone
I have been banking with 5/3 since college. It was my very 1st solo acct. I have always appreciated their customer service and availability of services. Today I received a call from my local 5/3 to see how they could support and remind me that they are here for me and my family during this time in our nation. I truly appreciate you. Stay safe and healthy.
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November 2020 by Boris Fissioun
Great bank and great employees, always very helpful and cheerful! Answer my questions and go out of their way to help. Thank you! I would mention names, but it would be too long! Thanks everyone!
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November 2020 by Luke Mcdermott
Worst bank ever
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September 2020 by Susan Blackstone-Buck
I have been banking with 5/3 since college. It was my very 1st solo acct. I have always appreciated their customer service and availability of services. Today I received a call from my local 5/3 to see how they could support and remind me that they are here for me and my family during this time in our nation. I truly appreciate you. Stay safe and healthy.
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February 2020 by Rylan Keener
I got a new job and after a few months of going into 5/3 for the company I just had to start going there personally as well. They are SO friendly and for the most part fast. They currently have a new hire who is still getting the hang of the fast part but that’s fine! This 5/3 is my favorite out of the five I’ve been to. It makes my day when I have a long work day and have to go to the bank to be greeted by such friendly people!
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December 2019 by Ferdinand Morfaw
Good customer service
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July 2019 by Emily Keener
I got a new job and after a few months of going into 5/3 for the company I just had to start going there personally as well. They are SO friendly and for the most part fast. They currently have a new hire who is still getting the hang of the fast part but that's fine! This 5/3 is my favorite out of the five I've been to. It makes my day when I have a long work day and have to go to the bank to be greeted by such friendly people!
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January 2019 by Reza Esfandiari
One of the ladies in this branch obviously doesn't like her job. Treating customers like trash.
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February 2018 by Parker Swank
This bank is always closed, its ridiculous! Anytime i want to do banking i have to drive across town to find another fifth third. Very very annoying.
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May 2017 by bud11dy
Nice friendly and fast service.
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February 2015 by V C
I have had a mortgage loan with Fifth Third for over 11 years. I called the loan officer in Gahanna to discuss refinancing. He asked for my number and said that he would call me back the following day. He never called in a week's time. When I called the manager and complained, the loan officer called me back and said that he does not recall receiving a call from me. His actions showed a lack of professionalism, organization, and customer service. I now understand why Fifth Third has so many complaints online.
