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February 2024 by Soundguy Senior
Quick, efficient. helpful, friendly. Priced right. Trustworthy.Five Stars isn't enough , These guys deserve 100+
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February 2024 by Michael Welch
Brought my car in for a simple oil change. Once the oil change was done, I got back in my car and my windows no longer work. I went back in and said my windows no longer work, I was then told by the front end person it was because I need a new battery, I said that doesn’t make sense. My car started fine, Locks work fine, radio works fine, Dome light works fine, Headlights work fine and my car unlocked just fine. He went to the mechanic that worked on my car and a mechanic said my windows never worked.I asked them to check my car again, and as they were looking at my car, I remembered I had a recorded video of myself sitting in my car and you can visibly see the windows were down three minutes before handing them the keys to my car. . I was told it was due to a bad power relay switch, and I needed to get it replaced insinuating I needed to pay for a new part when I came just for a oil change. After that, it seems like they were just trying to shush me out The door. I was then handed a card and was told to call the manager of the store the next day when he was in.I called and spoke with the manager and he noted that doing an oil change, does not affect the windows. I know this, I’m asking why my windows don’t work all of a sudden after getting my car back what else was could have been done. I mentioned that a courtesy battery check was done on my car that I didn’t know about until afterwards so what else could have happened while he was under the hood.The manager went on to say I’m blaming his technician for tampering with my car. That’s not what I was insinuating, I’m asking what else could’ve happened because obviously something happened while my car was in their shop for my windows to all of a sudden stop working. The managers response was get another professional to look at it and if they can prove that something was broken or tampered with while you had your car here we’ll fix it for free. So obviously, my voice was not heard in anyway. I have physical evidence of my windows working 3 minutes before giving the keys to them to work on it. So again I am being told shush it’s not our fault because as he said he stands behind his techs. Fire stone is not what it once was especially this location. They will not hold themselves accountable, and obviously will tell you, you don’t know what your talking about because you were not a professional.
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February 2024 by Sarah Farmer
Helped me with an emergency tire fix, staff were super kind and were able get it done in a timely manner
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January 2024 by John Oliver
Repaired my flat with ease, and checked My battery for proper starting power, etc. Great job
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January 2024 by Brian Roberts
We had a Snow Day so our School were closed. I was able to call to see if I was able to schedule an oil change that day and the store was able to fit me into their day. Car was serviced and my interaction with the employees was very professional.
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January 2024 by Sharon Nettles
Gasket and Rocky are terrific and very professional, I recommend them to work on your cars or help with any needs you may have for your vehicle. My husband was very impressed with their Firestone.
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January 2024 by Carole Birdsall
Quick and Friendly service!
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December 2023 by Dawn Fines
After my tire was mounted and my oil changed I was a very happy customer. Normally this shop is efficiemt and your in.and out. They sre so nice. I'm sure they felt bad that there wete unavoidable delays in getting my size tire. Good service, reasonable prices, and friendly efficient mechanics and managers. I recommend it!
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December 2023 by ChannaMoo ChannaMoo
Somehow I picked a screw up in my tire and I was losing air fast!! When I aired my tire up I had 13lbs of pressure and I got my tire to 36lbs of pressure, in 7 minutes it was down to 33lbs of pressure.I’m so happy to have made it to Firestone and the guys were so helpful and quick. They were scheduled to close within an hour and didn’t even try to get out of taking on my service needs. They had all their bays full and they still got me in and out within that hour. Thank you Firestone!!Picture is of the car they took care of, tucked in the back of my hotel just being chill.
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December 2023 by Jodi Crawford
Great customer service
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November 2023 by Svetlana Adiyan
I had amazing experience with Eke at Firestone at Gahanna location. I came twice and Zeke went above and beyond to install my tire. He drove all the way to Dublin to pick up the 19 inch tire to do same day job. Highly recommend this business. Very happy ?.
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November 2023 by Vernon Everett
This is a public announcement for the fire stone at 465 Morrison Rd in Gahanna Ohio. The bad experience I had that was with my company truck on November 6 because they failed to check behind a self do toil change, and when I went there to speak with the manager, he needs more training on how to D escalate a problem and but he wants to involve a customer into a more serious problem. Like a face-to-face argument and almost a fight. Please stay away from this service place is no good.
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October 2023 by yaminah Cline
Took my car on 10/18 for a wheel alignment that I was informed by the staff at Morrison Rd location I had the lifetime warranty. I took my car in at the schedule appointment time and was informed that my two back tires needed to be replaced but they didn’t carry the tires for my vehicle so I had to go to another stor me to get tires. Since I had the lifetime warranty for my alignment I was told to bring my car back for the alignment after getting my new tires. Got your new tired called to schedule my appointment for my alignment and the employee on the phone was extremely rude. Stating that I was misinformed and I had two options to purchase it again ( basic or lifetime alignment). I arrived at the location with my paperwork and the gentleman at the register didn’t even acknowledge me and I’m tact he tried to skip me and when I informed him he said ok! I asked him was he the gentleman I talked on the phone and he said I don’t know rudely. I asked my boyfriend to accompany me because he was so unprofessional on the phone. And he was the employee on the phone the so call acting manager DALE that sucks and has no customer service experience and very unprofessional. He says to us what you think you should get something for free. Extremely rude acting manager and when asked for his manager or corporate he stated he doesn’t have anything until my boyfriend asked him who do you report to he then stays his store manager is on vacation and he is not going to give us his number and we can get in touch with him next week when he return to the store. No apology for his staff mistake and his rude comment want something for free is so unprofessional. If this who they have as an acting manager they need to do better. Dale is the worst I have encountered at Firestone!
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September 2023 by Deborah Tingler
I went here to check my account. I used their $9.99 coupon, and they recommended that more coolant be added. I left, and I was one block away, and as I accelerated, my car started making a horrible grinding sound, and my RPMs jumped to 5!I immediately returned to Firestone in Gahanna, and they rechecked my car and couldn't tell me what or why my car was making that noise. ?I was informed by the manager that I could give them an additional $99.00, and they could check under my belt and possibly see if it was the ac compressor that was causing that sound. I declined any further service! MY CAR NEVER MADE ANY NOISES UNTIL I LET FIRESTONE CHECK MY AC OUT. DO NOT TRUST THIS BUSINESS.
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July 2023 by polarjeep04
I just got 4 new tires and alignment from here. The service guy dale made my experience super easy and enjoyable. I will be a future customer to this location and recommend to friends. Thank you Firestone and thank you dale.