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April 2024 by Megan K.
Stop taking your car to Firestone. They're a chain that purposely mess with and look at things that's don't need looked at. Took my car in three separate times for them to have to fix their mistake when replacing spark plugs. Proceeded to tell me that my piston rings were failing because they heard a suspicious knocking (failing piston rings to not make a knocking sound). Then proceeded to tell me I need a new engine (they don't replace engines, why would they even suggest that). Don't take your car to Firestone.
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February 2024 by Luis S.
I had a really bad experience bringing in my Mazda into the shop. They charge over $400 for a hob bearing only on one side then they make a list of the items of the repairs that I supposedly need to be done on my car. one bomb was the shocks, I only did the hub bearings and I told the guy I was going to bring the car later on for the shocks after a little bit more or over a month later I brought the Mazda back into the shop for the shocks they say the job was going to be done in a couple hours before lunch After an hour he call and say that the problem was not the shocks it was something else and the mechanic suggested that I should do all the repairs before I do the shocks the other repairs total was over $1000 to fix now I wonder what would be happening if I did my shocks when I brought the Mazda in the first time, then we clearly would spend the money on something I didn't need in my opinion they lied to me they trying to make a quick buck out of me. I don't trust them. I will never bring any of my cars back in there nor my money . The guy who I spoke in the phone wasn't very helpful. It feels like they were just playing a guessing game .
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February 2024 by Katherine Hollis
Had an issue with my Maverick that just got out of warranty. Jon helped me resolve my issue and customer service was great!
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February 2024 by Ralph H
Very fast service. Cory is a great tech. These guys are always busy but even so, they have a great positive attitude!
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February 2024 by Lesa Purcell
I am from Indianapolis and had a car issue while visiting Columbus. Cory was very accommodating and they were able to look at my car immediately, on a Sunday. Dalton was able to diagnose the issue and I was able to make it back to a dealer in Indianapolis. Thank you both!
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February 2024 by Chloe Evans
Jonathan was great! He was super informative, polite and kept me updated on my vehicle with realistic expectations and great detail. I hope to receive service like this every time I visit for maintenance. I will be recommending to my friends and colleagues. Thanks again Jonathan!
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February 2024 by Alyssa Lambert
Horrible, would give 0 stars if I could. Took my car in for a belt repair as it was squealing a bit when accelerating. Was told that it would be 470 for the belt and tensioner repair and that they recommended the radiator be replaced and front brakes replaced as well as the battery along with other flushings that would have totaled to 3500. I declined this work and told them to only do the belt repair as they said that was what was causing the squealing and my car was driving fine before the belt broke. When i picked up my car the total was 567. Why would they not include tax on their initial quote??when i dropped my car off there were no indicator lights on, upon pickup my battery light was on as well as my brake light.... Called them about this and they claimed that they must have gone bad within the 24 hours my car was there...and after this I go to drive the next day and my accelerator stops working!!!!Never Coming here again.
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February 2024 by Ron Anderson
After having work done here all the oil emptied from the engine within a half a mile. Had it towed back for additional repairs when I picked it up again nothing was offered as compensation for the mistake and told if you don’t like come back next week when the manager will be here. No thanks. Don’t go here
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February 2024 by Jacob Schultz
Great service and very speedy. Will be returning in future for sercive.
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February 2024 by Fin ish
Best team ever! Always makes sure I have the information I need to make a decision, gives me options for replacing things I didn’t think about, and helps me every single time. I wish my old car didn’t have me visiting so often, but the team always makes me feel like I’m coming home and the coffee hits the spot for sure. Thank you!
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January 2024 by A B
Always a pleasant experience at this Firestone! This is the only f location I will have my car serviced at because of the friendly staff & efficient service. Soft chairs in the waiting area, as well as coffee & a tv, for a comfy wait. Thanks to Cory & Jon, & all of the staff at this Firestone-Alexis
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January 2024 by Jack Cwynar
The whole team is excellent! Very professional and always takes great care of me !
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January 2024 by mat bentley
The people working there were super courteous and kept em informed through what turned out to be a pretty complex repair. They gave expert advice and fixed my car up fast.
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January 2024 by KIM Stephens
Wish I would of went there sooner. I did a lifetime alignment and lifetime tire rotation. Excellent price. Was done sooner than was supposed to be. The car drove so much better. Very satisfied
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January 2024 by N
I was suspicious my oil was ever changed!1. The Color of my oil was still dark, after it was changed, as I checked after it was changed.2. There was no sticker in the windshield to indicate when the next oil change was due.3. And lastly, the oil level on the stick was also low.And then I went to a competitor a week later to have the oil changed again, and they confirmed the oil was in fact dirty as was the oil filter, and it had never been changed as I suspected!So my suspicions were correct! THEY NEVER CHANGED THE OIL, but charged me to do it, and lied about it!!So if you go here ask to see their work so you too don’t get hustled out of money and have them rip you off too!
