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December 2024 by tara Herren
I will say this. I ordered a cake and received one that is ugly and looks nothing at all like the picture. No effort was put into the cake at all to make up for the toppers kit not being there. The lady told me she don't even know how to make the right flowers for the cake. It don't take a professional to make flowers on a simple cake so they need to hire people who know how to make flowers for cakes and pretty ones because I am beyond disappointed and calling the manager on Monday and possibly corporate. This is not the proper way to run a business doing cakes and not producing. False advertisement and a disappointment on my babies bday so I have no time to remake. No one called me either like the other kroger did to say they didn't have the cake topper. Handed me a very ugly basic cake like they pulled it out the fridge and added an edible topper and the writing is super sloppy. I hate to complain but tons to complain about wow. It's ugly. No effort at all.
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October 2024 by Lea M.
I wanted to go in the store to shop so that I could not only take advantage of the mega deals events but also my rebate app. First problem: I get told by the deli staff person that they were closed at 5:40 pm! To further that problem there was barely anything in the grab and go section. I then cannot find some of the items for the deals that were listed in the weekly ad in the Kroger app and no staff to even ask. I finish my shopping. There were two live cashiers. One was closed to go on their break. There was ONE open. This was at about 7:00 pm on a Friday night. I take my full grocery cart to self checkout. I am scanning my groceries, piling bags around the register and it was 3 teenagers who offered to at least get me a second cart to be helpful. Not the staff member at the self checkout who did come over once to help, only because the light was going off. Otherwise he was too busy talking to his buddies rather than paying attention to the customers. The customer service has not been stellar at this store ever. This was the worst ever. I will not be shopping at this store ever again. What's worse was the responses I got from the supposed customer service department that I emailed. The responses were vague at best and were obvious that my email was not read.
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March 2024 by Robert M.
It's up to you personally on where you like to shop.but it seems like that payed off the city inspector.its amazing on how they got closed down for rats /mice then opened back up in less then 12 hours.id like there mouse traps if that's the case or maybe they payed the pied Piper to come walk them out just never know.because even with talking to some employees it's amazing they say that they are still having problems with them and they believe some one got paid off as well
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March 2024 by D M
These self check out lines can be long, but they move quick.
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March 2024 by Ellen Chaffin (Msellie, Grandma)
Lots of sales
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March 2024 by Nicolas Steegmann
Expensive but convenient and generally good quality. However, their self-checkout machines are an absolute disaster. They give errors constantly and require the assistance of an associate. They should do something about it
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March 2024 by Anthony Darden
I always find what I need when I'm shopping at Kroger's
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February 2024 by Will Evans
The best grocery store in Ohio
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January 2024 by Laura F.
Okay, after visiting the Westerville Kroger and the Hampsted New Albany Kroger I had just about written Kroger off, as both stores are cluttered with cardboard stock boxes and just seem to not properly stock things. This store was nearly spotless.... Like out of a 10 scale its a 9.5. It has more selections of things than the Hampsted one. The aisles are free of abandoned cardboard. The workers move out of your way and when a restock cart gets full of empty cardboard board they take it into the back like they should. The shelves are stocked and fronted. They dont just place stock boxes full of cans on the shelf and leave it like a whole sale place. There isnt run over piled on the aisle, it stays in the back til needed. The sales people were helpful when I couldnt find what I needed. Self self checkout was a breeze. Whoever the manager here is needs to train the manager at Hampsted/New Albany. They could learn a lot. Thank you Stone Ridge Kroger/Gahanna for restoring my faith in Kroger.
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January 2024 by Renita Jackson
Nice and clean
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January 2024 by Michael Ashton
Always find what we need
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January 2024 by Kevin Busick
Well kept, lines move fast, shelves are restocked pretty fast
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December 2023 by Issa Kaileh
Kroger sucks
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December 2023 by Thelma Louise
Stoneridge: Just want to share my experience. I was in the floral department when a kind young lady approached me and asked how my day was and if there was anything she could do to help me. She had her hands full with beautiful flowers, but still showed me genuine kindness. That was so refreshing. I don’t remember her name but I asked if she was the manager, she smiled and said she had only been there a few weeks but really enjoyed her job in floral. She had long black hair. I just want to say thank you.Side note for the store: your public bathroom is really in need of care. Three times I’ve gone in there the checkoff sheet you have on the wall is initialed but it is terrible/dirty. No TP, no seat covers. It needs a overall deep clean.
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November 2023 by Zane B Stein
I went to this Kroger for the first time yesterday, and one of the items on my shopping list was McIntosh Apples. I found a bin that was clearly labeled McIntosh with a price of $1.79/lb, so I filled a bag with six nice large apples. When I got them home my partner took one look at them and said, "Those are not McIntosh!" She then showed me a little tag on one of the apples with print too small for me to read without a magnifying glass, but when I did look through the glass I could see that they were all labeled Fuji. I am very upset....Kroger putting Fuji apples in a bin clearly labeled McIntosh is false advertising. I'd take them back and ask for my money back but it is too far to walk (I took an Uber to the store and back home with my shopping), so it would cost me more for another trip than I would get if I received a refund. I usually like Kroger stores, but will never shop at this particular one again.
