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December 2022 by MaryElizabeth I.
Picked up a small birthday cake from the bakery and had the woman at the bakery counter write on it for me. Her name was Tara and she did the most beautiful job w the writing. You never know what to expect when u hand ur cake over that counter. Thank you, TARA, for a beautiful cake
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March 2022 by Tyann A.
this is a nice, smaller Krogers! They have a good amount of items that are reasonably priced! They store is clean and the staff is nice.
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December 2021 by Doc M.
This is my goto neighborhood grocery stop for some years now and like myself it's still functional but showing some age. Well kept, well lit parking lot shared with a long strip mall. While clean and offering many of the same amenities as other Kroger stores, deli/sushi counter, fresh meat/seafood counter, sizeable produce section, large beer/wine area but no State Liquor store. The layout of the store flows well and there's room to navigate in aisles without an excess of floor displays. While I mainly shop the outer ring of the store forgoing the prepackaged foods, the store seems well stocked for the most part although the visible shortages of the past year or so of Covidland still linger for some items at times. The produce section here is fresh, quite diverse meeting my weekly needs for the greens and great deals on seasonal fruits. The pharmacy is small but has a clinic for vaccinations in a safe, clean environment. For the most part you'll have to use the self check out here with limited hours for cashiers during most hours outside of the busiest. Kroger brand quality and price is what keeps me a regular customer of this mega grocery company. Their 'Private Selection' and 'Simple Truth' labels meet or beat national brands by a considerable amount. Overall it's a decent place for your 'grocery only' shopping, it's not a 'marketplace' version of this chain so there's no general merchandise here. While they have rearranged shelving over the years, this store is due for a remod but still doing it duty as a neighborhood grocer against a lot of nearby competition. Shop well, shop smart, good nutrition is the cornerstone for a good life...
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July 2021 by Wayne Hamilton
good selection, good prices
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February 2021 by Ashley S.
My review has nothing to do with the store itself but everything to do with the pharmacy. This group of techs and pharmacists have to be the rudest bunch of people in a position customer service. I am a nurse practitioner but also a patient. I deal with a multitude of pharmacies yet time and time again I deal with this same rude young lady who never wants to give her name. Today I was fed up, I called back and spoke to the "pharmacist" Gary who acted as if he had no clue who I had spoken to and nor was he willing to figure it out. Not once did he apologize to me after I explained the incident, this time. His response was simply, "okay". I called and spoke with a store manager Taven(hopefully I spelled that correctly), who was very kind, apologetic, and concerned. Due to the kind way he treated me I am willing to allow him to try to correct the issue prior to moving up the chain and removing my medications from this pharmacy completely. When you don't feel well the last thing you need is a rude tech giving you a hard time for no good reason at all.
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November 2020 by Dondra C.
I usually stop at this Kroger everyday before I head home since I work right up the street but today was my last day. An older white lady with a pixie hair cut kicked a young kid maybe 10 and his guardian out because he was selling candy to raise money for school even thou last week there was a young white kid selling candy 2 days straight with no issue and I know most Kroger's allow kids/Girl Scouts to sell in front of the store it's not like he was inside. I didn't even bother going all the way in I just turned around and left.
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November 2020 by Tara H.
Due to COVID I am spending my first Thanksgiving alone a s now with my parents who make the best Thanksgiving meal ever. I ordered my meal online for 2-4 people and it's hopes of leftovers for the next couple of days. I have to say that I am very disappointed and won't ever order from Kroger again. The meal comes with a Turkey breast, stuffing, green beans, mashed potatoes and sweet potatoes casserole. There were no instructions on the Turkey not even how many pounds it was so I would know how long to heat it up. My green bean casserole was busted and leaked in the box and I don't feel comfortable eating food that wasn't sealed and they gave me about a fourth of a cup of gravy. If I was feeding 2-4 people, there's no way there would be enough. The pack of his want rolls were fine, just wet on the outside from the leaking beans.
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June 2020 by Mark K.
Been in here a few times, but I guess I hadn't reviewed it. Typical Kroger: big, clean, pricy, not quite as big a selection as Meijer. Friendly service, good meat and produce.For social distancing, does pretty well. Entrance and exit clearly marked (and not far apart anyway.) I was pleasantly surprised by how well they were set up; some other Kroger locations are not doing well with this.
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May 2020 by Anne M.
Kroger. Fresh bakery bread. Under the deli counter. I decided in the stuck-at-home Urgent Health to get fresh baked bread.
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May 2020 by Jim H.
My wife has always done the grocery shopping but with the COVID-19 situation, she's been reluctant to go into any stores. Our son suggested that we try a delivery or pickup service from one of the grocery stores. On my first attempt, there were no pickup times at any of the 3 Westerville Krogers but I was able to snag a slot a week later at the Stoneridge Plaza Kroger. The 1st available time was 1 PM on Easter Sunday. After hearing horror stories on the news about the lines, etc. for pickup, I headed to the store with a certain amount of trepidation. Much to my surprise, there was no line and I was able to pull right into a pickup spot. My order was brought to the car in less than 10 minutes and I was on my way. This store was 3 marked spots for pick-up and during my visit, there were never more than 1-2 cars waiting to pull into a pick-up spot. I think Kroger's pick-up service used to be called Click-List )or something like that) but recently I've been seeing it referred to it as "pick-up". There were a few substitutions but all the substitutions were for more expensive products AT NO EXTRA COST. A nice feature on the Kroger site is that you can "start an order" with 1 or 2 items and then "modify" or add to it all week. You can modify your order up until midnight the night before your scheduled pick-up. I've started scheduling a pick-up every Thursday morning and I start a new order every Thursday afternoon. I will probably continue using the Kroger pickup service - even after the COVID-19 crisis is over.
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April 2020 by Andrea G.
Unfortunately this is a difficult time for everyone, but I can honestly say that choosing to do a click list was the biggest mistake. I submitted my order on Tuesday for a Saturday pick up at 11. I was called by a rep to ask if I could come between 1-2. I arrived at 1:22 and finally pulled to a spot at 2:15. Additionally, I couldn't add some items (1 package of toilet paper) to my list.
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March 2020 by Kristi Welch
I ordered my normal groceries at Kroger for pickup..... to get called 10 minutes before 2pm (my scheduled pick up time) that they cannot fill my order and apologize.... oh and that they are refunding me but it won’t be back into my bank 3-5 business days. I also asked if I could just get a gift card and they REFUSED.
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March 2020 by Kim Ebbeskotte
Just left here a few hours ago and wanted to let you know how kind and friendly and helpful the staff was while I was there. It was very busy, similar to the days leading up to Thanksgiving busy. But shelves were as stocked as they could be, employees were working hard to keep getting things out. Fellow shoppers and cashiers were patient and friendly. In a time of panic and uncertainty, your store was clean and stocked as much as possible and I just wanted to let you know it was very much appreciated.
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March 2020 by Will B.
Not surprising after reading some other reviews, but the Clicklist is terrible. I don't have a lot of in-store experience, but the ones I did were good. Multiple times I've had items said to be "out of stock" like eggs and milk. Come on, are you that lazy? But it wasn't enough for me to give a negative review on. Recently I placed an order at 12:00p, got a confirmation email for 8:00-9:00 pickup. Received another reminder email of the pickup. At 7:00 I got a voicemail that the order wouldn't be ready until the next day. What? So I called back and it was in fact true. I was told they were short staffed and have too many orders. Isn't there some kind of limit on orders they accept? I emailed corporate and they basically said sorry and I should talk to the manager face to face. Why is this my burden to take care of? Anyways, that's not happening because I won't be shopping there again. Have a great day!
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October 2019 by Jayme H.
This is not my usual Kroger, but it did the trick when I was nearby and needed a few things. There's plenty of parking out front along with a variety of other stores and shops. The moment I walked in the door the sushi station was handing out samples, ahhh the nostalgia of grocery store samples. Nice touch! The place was clean and organized and the staff was happy to help when I needed assistance in the floral department. They also had several lanes open to check out which is always important to me when going to a grocery store. If would easily recommend this Kroger to anyone looking for groceries in the area.
