Kroger Pharmacy is a mixed bag when it comes to customer experiences. While some customers appreciate the efficient and straight-to-the-point service, others have encountered issues with long wait times, medication coverage problems, and short-staffing. The pharmacy is described as clean and organized, with a spacious parking lot, but the level of service can vary greatly. Customers have reported waiting up to 27 minutes for their prescriptions, and some have faced challenges with their insurance coverage being denied, even for medications they had previously received. Despite these challenges, the employees are praised for their efforts, with one customer suggesting that Kroger should pay them better to improve morale and service quality. Overall, the Kroger Pharmacy experience seems to be heavily dependent on the specific location and the staffing levels at the time of the visit.
Madison is the best I wish I could give more than 5stars
August 2025
My experience has not been the greatest. The workers have been told three weeks in a row about the phone issues. No one can reach them. I usually have to drive in to get my sons medications. The process should be easy, unfortunately it's complicated.
May 2025
Really don’t understand why they have a drive through pharmacy, it’s always closed and you have to go inside.
