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August 2025 by Abby Filer
Jovie is the best massage therapist I've ever had! This location is further from my house but I go just to see Jovie every month, her massages help so much with my headaches and back pain. Can't recommend her enough!
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June 2025 by Tammy Adler-Foeller
I was quoted a price on the phone , and when I was checking out , they increased the price. Completely unacceptable and poor customer experience. I will NEVER go back and highly recommend you either pay first so you don’t get duped or better yet GO SOMEWHERE ELSE- what a poor way to do business. I was going to purchase a membership- so glad I knew they were a dishonest company before I signed up. Julie was fabulous… but she works for a horrible company.
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June 2025 by Ela Winters
‼️RUN, DON’T WALK AWAY‼️
Extremely disappointing experience. The staff was rude and clearly lacked empathy or professionalism. I had to cancel my appointment due to a medical emergency involving my daughter, and they still insisted on charging me—no compassion, no flexibility. When I tried to explain my situation, I was met with a dismissive attitude, especially from the manager, Allyssa. Just ridiculous!!! Save your time, money, and energy. This place does not prioritize customer care or basic decency.
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April 2025 by Balaji Sivakumar
That guy talked a lot.
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April 2025 by Sean Patterson
Caitlyn is an amazing massage therapist.
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January 2025 by Shantell Antoinette
I have 3 words...GO TO KATIE‼️
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April 2024 by buffy fisher
I’ve always had a great experience at the Gahanna location. Alyssa provides exceptional service with scheduling and Laquanta is an amazing massage therapist! Thanks for all you do!
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March 2024 by Mk
they will pick up the phone and slam it down as quick as they can. i called and watched them hang up. brown and white lady wearing hijabs.
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March 2024 by Ben S
I had no issues with my massage and stretching but when I went to cancel my membership they refused to cancel stating I signed up for a 1 year membership which is not what I signed up for. DO NOT sign up for a membership here. If you utilize their service pay in cash, I've had to report this as fraud to my cc company and order a new card now.Upon further research Massage Envy has faced and lost class action lawsuits regarding refusing to cancel memberships. Recommend avoiding this business at ALL costs, don't make the same mistake as me.
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March 2024 by KJ
Apparently if the customer had an appointment and massage envy cancelled that appointment.. it’s the customers job to find availability elsewhere.. definitely cancelling my membership. Advice: Change your policies, and don’t make it inconvenient for your customers
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September 2023 by E Banks
Terrific massage
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September 2023 by Michelle Dave
Great customer service. Nice and clean. Great massages
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September 2023 by Rebecca Hayes
Schedule way in advance! Taylor is fantastic!
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September 2023 by sherri martin
Omg! I LOVE this place. Never disappointed in the services I receive. Simply the best!!❤️❤️
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September 2023 by Franlene Hampton
LOVED IT. Most definitely will
