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April 2024 by buffy fisher
I’ve always had a great experience at the Gahanna location. Alyssa provides exceptional service with scheduling and Laquanta is an amazing massage therapist! Thanks for all you do!
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March 2024 by Mk
they will pick up the phone and slam it down as quick as they can. i called and watched them hang up. brown and white lady wearing hijabs.
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March 2024 by Ben S
I had no issues with my massage and stretching but when I went to cancel my membership they refused to cancel stating I signed up for a 1 year membership which is not what I signed up for. DO NOT sign up for a membership here. If you utilize their service pay in cash, I've had to report this as fraud to my cc company and order a new card now.Upon further research Massage Envy has faced and lost class action lawsuits regarding refusing to cancel memberships. Recommend avoiding this business at ALL costs, don't make the same mistake as me.
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March 2024 by KJ
Apparently if the customer had an appointment and massage envy cancelled that appointment.. it’s the customers job to find availability elsewhere.. definitely cancelling my membership. Advice: Change your policies, and don’t make it inconvenient for your customers
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September 2023 by E Banks
Terrific massage
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August 2023 by T. Fields
My massage therapist was Courtney and she did an amazing job.
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July 2023 by Amie Freed
When I wanted to keep my appointment rather than reschedule, the next day I received an email stating that my appointment was going to be canceled because "Massage Envy Warner Clinics (Gahanna, Pickerington, Westerville, and Bethel Road) are not the best fit for you.”
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June 2023 by beth ders
Two recent visits with gift card. One was horrible. Masseuse coughed most of the time and had to leave the room, 15 minutes lost and nothing done by staff to account for it. Front desk person said that sucks.Second visit decent massage and helpful front desk person. Very hard to get an appointment in the evening. Cost is horrible without membership.
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October 2022 by amy hoffman
Grace always does my facials and she is AMAZING!!! So sweet, so informative and just plain lovely. She is the best ❤️
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August 2022 by TUCK - BrainWks - EutEnt - HidVal
I saw a new massage therapist, Diamond. I had a great experience and recommend her highly! (I have mixed feelings about contributing to getting her schedule booked -- I hope I'll still be able to see her ;) ! )
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August 2022 by Amy Hall
Kasey was AMAZING! She is so very kind and talented and I really felt like she cared! The front office staff was also super sweet and the location was clean and relaxing!
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August 2022 by Allan Finnical
Staff and massage therapists are friendly and professional. They make scheduling easy, and a relaxing massage with great results. The Front Desk Staff is a tremendous part of your experience, greeting you, ensuring your needs are met, scheduling even finding appointments that aren't online and future appointments. Katie B. is sets a relaxing tone for a light massage, is able to identify tension areas and work them out without needing additional pressure. The addition of Rapid Tension Relief helped relieve back back strain issues.
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July 2022 by Rosilyn Meisel
Had my first facial in a very long time with Erica at Massage Envy Gahanna. I enjoyed it very much, she is knowledgeable, personable, and very gentle- unlike some of my past memories of a painful experience. I have already scheduled another.
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July 2022 by Allan C. Finnical
Staff and massage therapists are friendly and professional. They make scheduling easy, and a relaxing massage with great results. The Front Desk Staff is a tremendous part of your experience, greeting you, ensuring your needs are met, scheduling even finding appointments that aren't online and future appointments. Katie B. is sets a relaxing tone for a light massage, is able to identify tension areas and work them out without needing additional pressure. The addition of Rapid Tension Relief helped relieve back back strain issues.
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July 2022 by Maimuna Omar
Got the facial with Grace and it was amazing! Left my skin feeling very hydrated and I was glowing. She talked me through every thing she was doing since it was my first facial and learned a lot about my skin. Cant wait to book one again!
