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February 2024 by Ashley Marshall
This location always exceeds expectations. Not only do my husband and I shop here for our vehicle needs, the Store Manager Dawn was very happy to donate to our car show event we are hosting. Thank you Dawn and your team for being great!
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February 2024 by Thia Kennedy
This customer service soo rude to begin with. I was not my fault that my husband had to go twice for my car. The first one I oder was online to begin with thought i need it, but to finding out from my husband told me it was right one, but know it was wrong size and my husband and his buddy went back to return it without any problems, so they had to get right one, but they decided they didn't it after. When I try return it the at customer service was given me attitude about not being having Receipt in being with when I ask my husband to give to me. He wouldn't give to me. It's my fault that we didn't it for my car. She never said your welcome or anything to make Situation better. I'm disappointed felt like it's a was fault not understand why she think I didn't need it . I never had any problems until know.
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February 2024 by Bret Roberts
Best deal s
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December 2023 by G Smith
Smart fast service.
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December 2023 by Beth Aulette
On Friday, we purchased a battery here for $141 which included a two year warranty. I’m not sure if the employee who installed it for us was just having a bad day or what the issue was. She had a difficult time removing the old battery and then in installing the new battery, completely stripped one of the bolts. We couldn’t even tighten that bolt. The SUV then wouldn’t start again on Saturday, so we ended up having to have it towed to a local garage, where they confirmed that the bolt was stripped. They replaced it & we were on our way. Definitely won’t be back to this location and I hope Dawn (the Manager) is having a better day.
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October 2023 by M
Every time I go the employees are super helpfulI've gotten various items, and even done a return, and every employee, especially Ruben, is amazingly reassuring, knowledgeable, and what any confused customer would want and needNothing but great experiences there, every time
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October 2023 by Kelly Armstrong
Great service
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October 2023 by Autumn Breeze
Very rude and unprofessional. “Dawn”needs to realize she is there to help customers and not yell and belittle them.
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September 2023 by Lisa Beach
I am not a regular customer, but requested a donation for our church car show. Dawn was very generous and contributed an O'Reilly's bucket filled with car cleaning supplies. She was friendly and accommodating. I encourage anyone who has auto needs to check out O'Reilly's.Lisa B.
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May 2023 by Sandra Davis
I spoke with Rubin on yesterday regarding ordering a part for my car. He was absolutely wonderful, caring and very helpful.?? I called back this morning to place the order and spoke with a woman who doesn't have inviting customer service skills. She seemed to have a negative attitude that early in the morning. ?I have now changed my mind about placing my order there.
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April 2023 by Diana Harvey
I had a great experience working with Reuben today, as he helped me find wipers for my Nissan Versa. We talked about several different brands and styles, including which wipers he personally recommended, considering the pricepoint. After purchasing the wipers, he offered to help me install them, even though it was windy and raining outside. Overall, he provided very fast, high quality service! Thank you!
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March 2023 by Hannah M.
Went in for a battery. The woman automatically had an attitude. I had my VIN number ready, but after dealing with her horrible mood I decided to go next door to Autozone and get my battery. Customer service is important, especially when there’s a business right next door that can give me what I needed. They lost out on a $200 sale! Customer service is key!
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February 2023 by JR S.
Ruben was a great help with helping me figure out a solution to my windshield wipers not fitting right.
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December 2022 by David M Lewis
Exceptionally helpful and friendly staff. All the company is missing is a mechanic on site
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October 2022 by Benny Nious
I called for a part at the Gahanna store. Was told it was being ordered and it would be at that store for pickup. I was told to be there at 4:30. Arrived at 4:30, the part hadn't even been ordered. Sent to store on Morse rd ( paid for it at Gahanna store) FOR PICKUP. Arrive at THAT store and it took 30mins to find the order. I missed my repair appointment. Never again dealing with this company.
