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November 2023 by Eve Gardner
The straw finally broke the camel’s back in me writing this review. In August we drove here from Grand Rapids, MI (4.5 hours each way) to purchase a 2016 Toyota Prius. They were horrible about negotiations, and their financing was awful also — we were pre-qualified with several lenders for under 8% and “the best they could do” was 11%. We decided to take the financing anyways, because they give you a “discount” for doing so — we ultimately came home and refinanced. Then when we got home, we received a text that they forgot to have us sign some documents while we were there. And then were rushing us to sign the documents and send them back via FedEx asap. Fine, whatever, but still pretty unprofessional. Then, we weren’t fast enough for them, so the salesman took it upon himself to look up my partner’s work phone number (we never gave them this number) and call. When he got called out, the salesman backpedaled hard and made a fool of himself. But today, was the third strike. When we were purchasing the car, we were adamant that we wanted the tires to be in good shape — we were spending good money on a car to be a commuter. The salesman told us “ah yeah, these have got AT LEAST 40k miles left on them.” However, today, after only 3,000 miles, we are at a tire shop because they have less than 3/32 of tread on them and we’re going in to winter. So much for the 40k miles they had left, huh?At this point, we are extremely disappointed and dissatisfied. Though we love the car, we are extremely skeptical of everything they said and will be getting it inspected.
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November 2023 by Matt Burgener
Highly recommend Craig Smith Chevrolet. They are easy to work with and super friendly. Enjoyed my Z06 purchase with Chris. They will take care of you for sure!
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October 2023 by Benjamin Montgomery
I've been wanting a tractor for a few years now to help with my property projects. I set up an appointment with Gary and was very personable and informative with their inventory.The whole process was no pressure and smooth. Jeremy was great also with the whole process. I used the tractor this evening and I am pleased with my selection with Gary's suggestions with my details given. Thank you Craig Smith.
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October 2023 by john skogen
Well a mark sharp told me the general manger would call Mon which has come an gone they did a scan of my silverado an couldn't even spot a bad battery plus when they did the air bag recall they did not secure wire harness up so it got caught on glove box and pulled wires out of connection needless to say air bag light came on.I would advise all to check your wires an definately dont waste your money on a scan for an engine light on.
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October 2023 by Steve Hill
Great job getting me in a newer truck! Love it!!! 2nd car purchased here, sure I'll be back!
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October 2023 by Cory Kouts
We came to look at a used car from Cargurus and was helped by Kevin McCane. He was very accommodating to stay late that day and let me look at the car. They kept to their word for the offer and fixed a couple areas of the car before purchasing. Best car purchase experience I've had. It will be a great 16th birthday present for our daughter.
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September 2023 by Brandon Stewart
Chris is a great salesman. Bought a 2018 Chevy Malibu from him and he made the whole process so easy. My fiance and I are very pleased with his customer service. Thank you Chris!
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September 2023 by Colin T.
Deplorable dealership and management to the core. Absolutely avoid at all costs. The attached video is how the general manager speaks to customers when called out in his own lies.
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August 2023 by Andrew Burk
I worked with John Bird to get into a new vehicle. The service was great and efficient. The Warranty Forever is a great added bonus and the peace of mind that comes with it is a life saver!
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July 2023 by Billy H
Chris Ganshorn was by far the best person I've ever had the pleasure of working with when it comes to buying a vehicle. He was very straightforward and helpful through the whole process. Never got pushy and was respectful of my decisions and boundaries. Any questions were answered immediately and thoroughly. 11/10 would recommend requesting him to talk if you're looking for a car.
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July 2023 by Julie Young
My salesman Kevin McCane is awesome, truthful and friendly! He got me the car I wanted when other dealerships wouldn’t work with me. I will definitely buy from him again!
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July 2023 by Randy
I had the pleasure of dealing with Mike Marmol. He took great care of me from the first phone call right through the sale. Had the pleasure of meeting with Craig Smith also. Everyone was just awesome right down to Richard who help answer my questions and even get my car loaded up on my trailer! Highly recommend these folks. Thanks again, Randy
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July 2023 by Whitney Hatfield
Chris was amazing! He went above and beyond for me getting me into the vehicle with all the features I was looking for. Again, thank you Chris for all your time and efforts for helping me feel safe in a bigger vehicle!
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July 2023 by Josh Caudill
Love the warranty forever! John has been very good to work with and I highly recommend reaching out to him for your vehicle needs!
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July 2023 by Andrew K.
The management team is pure greedy and careless. They offered LOW offer for my 2023 Prius XLE with low mileage. They do not care your human being, but THE MONEY.
