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November 2023 by Amy P.
I was rear ended and it took approximately one month to get my vehicle on the schedule for repairs. I wasn't surprised as that seemed to be an issue everywhere I looked. I chose OBS because they did give me the best quote. I was told my vehicle would be finished in a week. I dropped it off on Monday and was told I could pick it up on a Friday. Friday came, it wasn't ready...no problem. I was then told it should be ready Monday. Monday came, it wasn't ready...no problem. I was told it would be ready Wednesday. I went in Wednesday afternoon and was told it should be ready that evening. I paid my remaining balance (my mistake!) so that they could leave it out for me to pick up after hours Wednesday night. (We had to pay half down to order parts!) I got a call Wednesday evening it wouldn't be ready...now there's a problem as I only had a rental until Thursday. They then told me it would be ready Friday. Friday came and they tried saying it wasn't going to be ready again, that there was an alignment issue. As in the bumper wasn't lining up nicely or looking "quite right." I had originally been told they were simply missing a bracket that had to be special ordered. I insisted they leave my vehicle for me to pick up and I'd decide if it looked ok or not. It seemed to look and drive fine, but 5 days after picking it up my tailgate will not open manually or automatically!!I'm a mom of 5 who drives a mini van...my trunk space is extremely important and I need to access it everyday!! They not only didn't fully fix my vehicle...it looks fixed, but the tailgate not functioning is a huge problem...they have terrible communication between employees.Also, let me just say... I understand their receptionist is just a messenger, but she does a poor job of relaying messages!
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September 2023 by Darla Dray
Stopped to ask a question and the man at the counter was more interested in a private conversation with a man than business with a customer. When someone else finally acknowledged me they were very annoyed.
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August 2023 by RONALD DAVIS
Best body shop around great people awesome owner
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July 2023 by Kathleen E.
I was in a hit and run in my brand new SUV and devestated that they would never catch the guy. But OBS took terrific care of my car and now it looks brand spankin' new again. I can't thank you all enough I am very impressed!
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June 2023 by Brad
Service that I got was decent. The timing that they said it was going to take was spot on. I can't complain and I would use them again as they are State farm certified and one of two in Gallipolis. So you don't have too many options now do you?
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May 2023 by diane magnaterra
Picked up my truck and, after a fine job replacing my rear fender, my truck was detailed! Sweet! Go to these folks for body work. Paul MagService: Body & Trim
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March 2023 by kody tyler
OBS is hands down the best place for body and collision repair. I had my 18 Chevy Sonic repaired due to hitting a deer and let me tell you, you cannot even tell its been in a wreck. I used to sell cars for 3 years and when we took trade-ins we had to look them over. I am trained to see if there is over running paint, webs, mismatched paint etc. And the local body shops around that dealer couldn't even come as close as OBS! Great customer service as well! I will do business with them from here on out. Thank you OBS!Service: Body & Trim
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March 2023 by kathleen herdman
Great customer service and very kind people. If I have a accident I will be back
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September 2022 by Robert Sommer
I've seen cars in the lot for almost 3 months without moving.
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August 2022 by ashton smith
Paint has a lifetime warranty and Glenn offered to fix it at my earliest convenience great guy to have work done by.Services: Painting
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August 2022 by james spaulding
Awesome people and they do awesome work. Very experienced and polite people.
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August 2022 by Robert Lloyd
Did repair to the truck which had substantial damage on passenger side. Looks immaculate. Absolutely beautiful. Paint person is a pro for sure. Great job!!Services: Body & Trim
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April 2022 by Ren Hughes
Terrible prep work! Paints less than a year old and flaking off and where it’s flaking off you don’t see primer you see the old paint that use to be there! Absolutely pathetic!Services: Body & Trim
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January 2022 by Beth Dirusso
They told my husband to bring it in on the 13th then changed it to a week later. Then lied and said that they checked everything including the fuses but couldn't fix the headlight and that's why we brought it to them because a deer hit the passenger side and damaged the head light. We get it home and what do you know it was just a fuse. They cost us money for having to keep the rental an extra week and didn't even fix the car. Never returned our call to follow up with getting it fixed. Also very expensive.
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December 2021 by Adrian Smith
Amazing service brutal prices thankfully insured
