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February 2024 by Kaida Laughery
Poor customer service I took my cat there to get fixed and didn’t walk out with him they were rude and trying to get me to pay 150 dollars they really didn’t want to talk about what happen and kinda rushed us out
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January 2024 by Thom Mollohan
Always does a great job for our pets!
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January 2024 by Vickie Edwards
I really needed an emergency vet, they seemed to be more about the money. When it turned out all I needed was money for an office visit. My fur baby was ok just a little stoved up.
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December 2023 by Denver Lively
Very friendly and helpful service ?
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November 2023 by Charles “Chuckie” Lewis
Great atmosphere and knowledge
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September 2023 by Ken Best
*KENNEL BEWARE*We have been taking our dogs to the kennel here for many years. Everyone is polite and take good care of our dogs. We also use them for routine maintenance for our dogs as well. We went on vacation last week and left our 4 dogs again here. Got a call that one of our dogs had a cough and gave him antibiotics while we were out of town. Came to pick them up after we got back and our other 3 dogs were sick, won't eat and lethargic. Kennel cough. Didn't tell us that it was highly contagious and keep our dogs separate, instead told us they ate fine there and but I could tell they weren't right when I picked them up. Called the vet about it and they gave us meds for the other 3. Asked for a refund of the $110 that we paid for them since it happened there. No they say, we try and keep our space clean sometimes this happens is what I was told. Not happy with that and now we are taking our animals elsewhere. We have spent lots and lots of money here but the one time it was their fault we can't even get our $110 back. Great customer service (sarcasm)!
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August 2023 by Jeremy Grimm
I took my male cat, Goatee in on a Friday afternoon, because I could tell that he wasn't acting himself. He saw the Dr. Janice. I was told that Goatee had a fever due to a sinus infection coming on. He was prescribed an antibiotic and I was told that he needed to take it for nineteen straight days. I was going to be out of town for the weekend, so I boarded him there so he could receive his medicine and also the care that he needed. When I picked him up on Monday afternoon, I was told that he hadn't been eating and was still running a mild fever. I was told that it was just due to the fact that he hadn't been boarded before and that he would get back to normal. Goatee woke me up Monday around midnight with pathetic sounding meows. He also couldn't stand. I called the emergency hotline, and was told that he needed to see a 24 hour vet immediately. I found a medvet in Columbus, OH and my son and I left immediately. On my way to Columbus, I went by a medvet in Canal Winchester. They diagnosed him with something completely different than a sinus infection. They also said his right ear was completely clogged. Riverbend should have seen this if they were taking care of Goatee. I kept him at the Medvet in Canal for treatment and started home back to Gallia County. On my way home, I got a call that Goatee had went into cardiac arrest and they were performing CPR. He didn't come back. We buried Goatee on Tuesday. We was the most loving cat anyone could ask for. Because of Riverbend's lack of knowledge and care for my cat, he died. I went to them only asking for help, because of knew something wasn't right. Unfortunately, I am not a doctor and could not help him. Obviously, this doctor is not credible either. I only hope, by reading this, that this will not happen to you and your beloved family member. If I could put zero stars, I would.
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June 2023 by Denise Schlosser
If you are looking for a vet, this one is it! Docs and staff are very thorough and caring. Got an appointment within a few days of calling, no long wait. Had an emergency and they got me in same day. Very happy.
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June 2023 by Lydia Blankenship
Took wonderful care of my terrified puppies on their first/initial visit. Very caring staff.
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May 2023 by Stepb SHamilton
Absolute garbage, called down for an appointment to have my animal looked at and potentially have him neutered. NEVER ONCE did they tell me that they were 3 months backed up for surgeries. Wasted trip, wasted time. Just find somewhere better
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May 2023 by Vickie Skaggs Holley
My dog was apparently poisoned. We took him to Riverbend. They took excellent care of him. We are very pleased.
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April 2023 by Timothy Bennington
This in the past was very thoughtful Clinic. Over the past few year, they must have more than enough business. The thoughtfulness has gone. Yesterday as we were dropping off our pet. Lady came out very upset, almost in tears. They had removed 7 teeth from her pet. When they were only supposed to remove 1. Clinic was very uncaring and rude at the end to her. Now we have to go back to looking for pet care.
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April 2023 by Jessica Sanders
They refused to perform a surgery on my dog, thankfully, I found a vet in Ashland that would perform it and he is now thriving. I will also add that I also had to find the vet on my own because they sent paperwork to a place in Columbus and after waiting 2 months with no reply acted as if i was ridiculous because i was upset with them for doing nothing while my pup suffered. So yeah..... there is that
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April 2023 by Zone One
Good folks who are friendly and do there job wellOur puppys love going there. :)
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March 2023 by Katie Hunt
Great place, not really big on how rough they are with the animals, but they do their best at making them feel better as fast as possible. Emergency cases they make it priority to get them in asap
