October 2019 by David Spotts
DO NOT use budget truck rental. I rented a truck a week ago, showed up today to find out they didn't have it. Also, I was told the hours of the reservation were changed, the price was different, i needed a CDL and commercial vehicle insurance to operate a sprinter van, and have waited online with customer service for 3 hours only to be told Budget Truck Rental does NOT, as included in their agreement, guarantee in any way that they will have your reservation. I was literally told this by their customer service. You've heard it here- they literally won't have your truck there and will tell you that you agreed to it not being there. Save yourself the hassle and go somewhere else. Please- they destroyed my entire move and weekend because of this.
