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November 2023 by Martin
Really happy with the purchase of a 2010 Kia Soul from BNM. The sales team and owner were easy to work with and followed through to earn my business and trust.
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June 2023 by Jesse
Very good experience dealing here, love the car I bought. 2014 Subaru Outback, very clean and like new.Was treated respectfully by everyone there.
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June 2023 by kyle_. james
This is place is intolerable. They do not know how to install Air Conditioning in cars. Cam, a friend of mine, got his 2009 Honda Civic foxed here and installed his AC wrong and wont own up to it. UNBELIEVABLE!!!
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May 2023 by Jack Solverson
This place installs air conditioning wrong and won't take ownership for it. my great friend cam got an ac installed and it was put in wrong, so later on, his care broke down completely. this place is a useless piece of trash. DO NOT GET YOUR CAR FIXED HERE
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April 2023 by David P.
I spoke with Willy and Talal Al-Sharif on the phone today. On 4/20/2023 I bought a 2010 Toyota Prius from Talal I was assured had no problems by him. Before purchasing I noticed water in the glove compartment and asked Talal about it. He said it was cleaner from having the car detailed (the car has not been detailed) and an employee of his stuck his fingers in the water smelled them and said "lemon" Talal did the same and said "yes it's lemon". On the way off the lot I found a bad connection with the rear window controls in the driver seat, Talal looked at it and showed they worked from the back, and to call him Saturday to order the part. After an hour drive back to Akron I discovered that Talal's employee had slashed and scratched the window tint in both of the back windows attempting to remove adhesive after I purchased the vehicle likely with a razor blade. Last night at around 7:30 I was driving and noticed the check engine light had come on, after further inspecting the vehicle I noticed RAIN WATER WAS LEAKING IN THROUGH A PART OF THE UPHOLSTERY ON THE ROOF CONNECTING TO THE PASSENGER DOOR INTO THE AC VENT AND FILLING THE GLOVE COMPARTMENT! After calling this morning I spoke with Willy who told me he'd have Talal call me when he got in as he was the car owner. Talal called back promptly and after explaining the problems I've been having with the car he told me that I needed to bring it in Friday as that would be when he could have it worked on, adding "it's no problem". Talal told me he's been here 30 years from doing honest business when selling me the car. May update review at a later date.
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March 2023 by Sarah McKelvey
BNM is one of the only dealers I trust around the area and the people there have great personalities. I just bought my third car from there and they're always well maintained (although their cars arent always fully detailed inside until they've hired me to do the job right lol!) I just found out the last car I bought needs a front and back exhaust converter and I'm really hoping the owner treats his returning customer right. I was so anxious to get it home and have something proper to drive but I should have left it for him to fix like he offered because I have 2 babies who can't be inhaling exhaust fumes if it gets worse. A little pricey but mostly worth it because the other cars are still running well and my Scion hasn't needed any major work!
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February 2023 by Kat Inferno
Got my new car from here, an 08 honda civic. The sales guy made sure i was happy when i left! Great guy. Real nice. Tho they do lie when they say write us a review good or bad and you will get mailed a 25$ visa gift card. So don't believe them when they say that.
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August 2022 by mama gothika
First place I bought a used car in a long time where on the way home or few days later it DID NOT broke down. during my test drive there was a issue with the car tie rod. they fixed it before I bought the car. I have had the car for a week now and drove it alot. I love it. buying a new car is always a gamble, but they have their own mechanic. very good sales man the younger one very helpfull!
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July 2022 by Noelle Haynes
Made me give a $200 deposit to take the Toyota Prius to a mechanic, who found tons of body issues, old cheap tires, NO HEADLIGHTS, and $2000 worth of issues. No refund to the deposit and not even a call after I tried to discuss fixing the car with them. Horrible experience that just made car-buying more expensive for me.
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July 2022 by Leslie Retone Savage
Buying a car here was a pleasant, easy experience! They are honest and fair, and my son is very happy with his first “new” car. Manage Willie was friendly, patient, and helpful. If you’re in the market for a quality used car at a fair price, check them out!
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June 2022 by Storm Venturi
They will sell you a lemon car. I will never tell anyone to shop with them, ever!!. They also don’t tell you how after 3 days if something goes wrong with your car they will not fix it. Why??? because they know they’re selling bad cars and they’re just hungry for money. Do not trust these people.
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June 2022 by Charlene Retone
Willie made the experience of getting my grandson his first car as painless as possible. He was patient and reassuring and took care of everything. We are confident he got a solid car for his college commute. Great dealership, wonderful employees!
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June 2022 by pranav tengshe
Just bought a 2005 camry from them. Willie is a superstar. I like the straightforward and honest attitude of this place. No pressure tactics, just plain simple car buying. Will update the review as I experience the car. So far so good :)
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April 2022 by Inday R
We bought a car here yesterday and all I can say is that it was such a SMOOTH and EASY transaction!!! We love the fact that they post the Carfax report on any of their vehicle so that the people that are buying can make an educated decision on whether or not they want to purchase a car on their lot. Staff was very nice and polite and we will definitely visit this place first before canvassing other dealership for a used car. Keep up the good work!!!
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March 2022 by Joseph P Liptak Jr
I hate shopping for a car whether new or used because it's a stressful endeavor but when I stopped in at BNM I found the entire experience to be a pleasant one. I recommend anyone looking for a car to give BNM Auto Group a try and if Willie is there you're in good hands. Try BNM before you go to other places. You'll save yourself a lot of time and bad experiences.
