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November 2023 by Ham Love
The older lady working there was EXTREMELY racist.. took every white customer before they finally took me, then proceeded to tell me they’re closing and can’t take me.. we live in 2023.. why is racism still a heavy topic. Had a bad attitude while I was calm and collected. Will never go back. If you have the opportunity to go to a different chase. I’d do that. This place needs closed. DISGUSTING
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November 2023 by Thee Psychodelic
If zero was a rating, that’s what it would be. Extremely rude older ladies working there. Told me to take my kid to the car, (he’s autistic), because he was “annoying” the other customers. THEY NEED SHUT DOWN
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November 2023 by Josh Stokes
When you have to deal with chase bank on the phone, it's downright infuriating. I would not suggest chase to anyone, to many options to bank with to deal with this bank
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November 2023 by Straight Shooter
Great neighborhood bank!
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June 2022 by Debbie McCale
Deposit money at ATM.
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February 2022 by Dee Mosley
The Liberty branch was closed which had ample parking drive up ATM friendly service. The Girard branch was left open it has no parking no drive up banking and no drive up ATM. Furthermore the ATM in the Union square has been out of service for months. When I called the first claim was that it was being serviced by the nearest branch. Girard. Girard claimed customers complain about it constantly it is leased and they can do nothing about it yet the charge you to use another ATM from another bank. To date the ATM in the Union Square in Youngstown Ohio is not operating. Chase I thought you were better than that.
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February 2021 by joe brine sr
Meet with Cathy McCoy.....Personal Banker......very nice ,polite, smart lady,,,She help me open bank account, and credit card......She was so helpful and answered,,,,all my questions.......She took the time,,,,set me up ..with this bank.....made my life .......alot easier........thank you....Chase Bank......jcbsr
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December 2020 by Jumper
I will never go to this bank again and my family members who are with this bank will drop their accounts and go somewhere else. The short dark haired chunky woman has an attitude from hell. Do not even try wasting your time being nice with this woman her eye rolling and attitude is obnoxious no matter how polite you try to be. I do hope this lady gets fired.I know just a few customers don’t matter but if or when a lot follow suite maybe it will then. The other employees of the bank where nice and helpful until that one barges in .
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October 2020 by Jenny Campbell
I really appreciate the customer service here. They do a great job.
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October 2020 by Digital Fortune
I had a horrible experience at this branch the other day lady had horrible customer service skills and smart mouth comments. Ill be switching banks soon.
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August 2020 by Fred R.
A nightmare. Incompetence off the scale. Third time at this branch since they closed the Liberty office, which wasn't much better. Trying to cash in a CD that matured last week, it took two days! She treated me like I was the first customer to cash in a CD, like she was doing me a favor. I have substantial money in this "bank" with accounts in three others. I may just toss this one.
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June 2020 by dabbas2020
They have the poorest and the meanest costumer service
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June 2020 by Jim B
Chase closed the Liberty Branch and suggested people use the Girard Branch. This place has poor parking and no drive thru window. The main parking lot is behind the building and is not handicap accessible. They closed the wrong branch!!!
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April 2020 by Muamer Pasha Dozic
That's what I call top customer service ??Melanie ❤️
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October 2019 by Muamer Dozic
That's what I call top customer service 😀👌
