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March 2024 by Lucy J.
Landen, OH- The fruits and vegetables are always wilting or not stocked and what looks edible usually rots the next day. Fresh meats are spoiled on deep clearance. I've never seen so many varying shades of brown meat. Not worth risking food poisoning. The cashiers and office managers are rude and unprofessional, sporting Pokemon hats. The store is extremely dirty. The deli is understaffed. Don't waste your time. Go to a different location..
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February 2024 by Jeff A.
Not for fresh vegetables and fruit! We eat a lot of veggies and fruit but lately grapes last a day in the fridge, oranges and cuties maybe four days. I can't eat a whole bag in three days. Can they spray more preservatives on them to last a few days longer? And today's fresh catch...avacados bought somewhat firm and now ....well a pic says it all!
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July 2023 by Aaron M.
This store continually has products that are not in stock forcing us to go to to another store to get what we need. The produce department is especially bad. Also since it is a small store there isn't a lot of variety in selection so it isn't likely you can find a different brand of the same product. We only shop here because it is close and mostly for every day staples that we know they will have in stock. If it is anything unique or a specific brand we usually go to Meijer or a different larger Kroger in Mason or South Lebanon.
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June 2023 by Google user
Deli closes before 7pm... maybe they should clearly say that on the internet. I'll just shop one of the other two Kroger's, also located on rt 28, from now on.
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May 2023 by Rashid T.
I live near this location in Maineville, so I am writing about my personnal observation and experience. I had an issue at another location, and the customer service personnel and manager in Maineville did a great job winning back my loyalty to the brand. I never had any issues at this location, and made a mistake going to a distant store while waiting on someone the day before, at which I had a terrible customer service experience. These folks knew how to erase the bad memory from that store and a great service recovery, and made me feel like this is the place to shop and I recommend it.
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January 2023 by Mike S.
I'd give this store a 0 if it would let me. Kroger has recently added the cordless hand scanner. I go into Kroger almost every day to buy fresh stuff daily since it's less than a mile from where I live. I never had issue till Jan 3rd 2023. As I said above about the new hand scanner. I scanned 2 cases of liton iced tea and heard the sound it makes when it scanner picks up the price and adds it to your total. They were the first 2 things I scanned. I lifted the 2 cases off the cart and scanned them. In front of the camera. I continued to scan. I'm used to the scanners stopping every 3 to 4 items and reading its please make sure to scan all items then it continues. When I finished it said wait for customer assistance. As I said I go every day to this Kroger. I spend between groceries $60 and $200 daily based on if I need dog treats, detergent, house hold supplies ect!. When the lady that runs the checkout came over. When I asked why this thing acts up contantly and it doesn't happen to me at any other krogers. She got mouthy. In my personal space. I told her to back out of my space and to leave me alone. I was told I asked a question and she could answer and say what she wanted. Again I told her to back away. At this time two other ladies came from customer service and the assistant customer service manager asked what was wrong and I started to tell her that I was tired of that lady constantly looking over my shoulder ir skulking around me like I'm stealing. Again $60 to $200 a day 6 to 7 days a week. Every day she has a snotty comment or she seems to have an attitute. I've thought about going to another Kroger. But it's within walking distance. The assistant customer service manager and one other lady. They came over and the assistant customer service manager asked what seemed to be the problem and I explained she smiled and quoted she's doing her job. I said mouthing off and arguing with customers is how kroger trains their employees. At that point I had 3 women basically surrounding me. I'm handicapped and can barely walk. It's not like I could run away. I have gone to kroger for 43 years and I will never step foot in another kroger again. I will be selling all investments with krogera name on it. I will also be contacting the better business bureau, Google reviews this and Facebook, Instagram, snapshot and any other social media platform and review platform and I will continue to write my story. Working my whole life to to do the right things and to treat others with respect and to have a few people that work the checkout line and an assistant assistant customer service and the assistant store manager who basically treated me like a their and the assistant store manager said so you took the iced tea. I said no your new scanner didn't work. The most wonderful lady followed me out to the parking lot with the receipt. (Now remember the checkout lady was asked to check it out. She swiped her card and I continued to pay. When the lady came to my car. She said I wanted you to see that those two items didn't scan. These were the first two items I scanned. I always hold items that are large that I skip bagging and put back in my scooter for handicap. I always raise them when I scan those items so the camera can see I scanned them. If any kroger cxorperate read this. Don't take my word check the tape for landen kroger Jan 4th at about 10:45am to 11:09am. You will see the items I was accused of stealing. I will say that the wonderful woman that came out to say that I come in everyday and she had NEVER seen me upset like that. I asked if they accused you of stealing wouldn't you be upset. I've been going through receipts and I've found on atleast a half a dozen occasions where the scanner double scanned a small item. But nobody came out and tried to refund my money. I didn't accused kroger of stealing. As a matter of fact I never said a word till now. Those scanners double scan if you move an item over and reach and it will catch the code on the i
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October 2022 by Renee K.
A shopping cart his my car and left a big dent and thousands of dollars worth of damage. the parking lot is sloped and they are not securing shopping carts. Do not shop here. The risk to your car is not worth it.
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July 2020 by Katie Shaw-Finnell
Went to pick up a few things at the Goshen Kroger and while checking out at the register our bagger was a slim, blond girl and she was not wearing her facemask properly. It was down so far that I could see her teeth. He and the young man cashiering were loudly complaining at how little hours they were getting. They never acknowledged us and continued to complain. I am upset that the girl was not properly wearing her mask during the major health crisis
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April 2020 by Tom Hughes
Waited 5 hours 30 minutes for our ClickIt order plus 90 minutes yesterday for order that was not ready. Workers told us continuously that it was ready when it wasn’t ready. Not going back there.
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March 2020 by Sarah Bitzer
Online pick up ran by clowns or children. Does not pay attention to first come first serve Elderly couple sat longer than I did unacceptable! I mean I sat for an HOUR & 15 mins so it makes me wonder how they were here! Poor service or the other shift let next shift high n dry. still sad! Gary is a wonder old veteran. oh and I got no discount for my wait!!!!! SAD!!! making old people wait!
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December 2019 by Jimmy Mefford
I do recommend Krogers because yesterday does not define who you are today and they have all new staff they're good people God bless
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August 2019 by Anthony Willey
First they take away the salad bar, now the meat and seafood counter. If this Kroger wasn’t already the worst it certainly is now.
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January 2019 by Teresa Strong
Always good service . Always have what I need always friendly
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January 2019 by Tim Price
Great meats and cheeses. Very friendly service.
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August 2018 by Telena Hamilton
All the above..............
