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February 2024 by R A
Awful. The women here are absolutely arrogant, rude, and seem to hate their jobs. I mean not an employee or two - every single employee. If CVS treats you bad as employees (which I would not be surprised by this), it's not customers' faults.They do not fill prescriptions properly, run them through insurance improperly. Guessing they are not trained at all.It's tough to get through to a human on the phone, they push their app. I do not ascribe to cell phone use/apps (only calls and texts) for anything - if you don't either, good luck :(. CVS also owns our insurance, Aetna. They just bought Oak Street Health in '22 or '23 - so as they grab everything up and we citizens that work for insurance have very limited options, the service gets worse!Think I'll try CVS in either Akron or Canton, as I've seen suggested elsewhere that they are not as bad as Green.
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December 2023 by Lil Ray
If I could give this CVS a 0 star, I would. Absolutely horrible customer service from the cashier this afternoon when I was attempting to buy my 8 year old some CHILDRENS cough medicine. I used the self check out, it said I had an age restricted item. Cashier said she would be right over. She must have forgot in the one minute it took for me to ask her again to come over. When she did I showed her my ID (just got married so all I have is the paper DL) she avoided eye contact and kept looking over at her coworker. I asked her if everything was ok and she said "I NEED YOUR ID. THAT IS JUST A PIECE OF PAPER." I said no. This is a legal ID, until my new one comes in the mail. Even her coworker was trying to tell her that my ID was legitimate. She just stood there. I then asked for her manager. When he came over, I explained to him what was happening, and he right away had his competent employee ring up my purchase. I will never go back to that CVS ever again. And I have spent hundreds and hundreds of dollars there over the years. Train your employees to know laws, regulations, and decent respect for people.
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November 2023 by Meri Es
Closed pharmacy at 1:55pm? Do us a favor and dont take prescriptions if you can’t provide the serve
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September 2023 by Dan Watts
Kellie the NP at the minute clinic is just absolutely FANTASTIC. She took the time to listen to what was wrong. I’ll be back to see her every time.
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August 2023 by Carey
This review is on behalf of the pharmacist Megan, she is very helpful, and courteous, you can tell she cares about her job!The fill in they had on August 5th 2023 was very rude and talked very down to me on the phone! Megan thank you for being kind!
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August 2023 by Amy P
I had an antibiotic called in for strep. Went to pick it up and they said they didn’t have anything for me. I Called my doctor and they said they would call it in again. 2 1/2 hours later I called the pharmacy and the phone promptsaid it was in process. Cool- I figured by the time I get there it will be ready. I pull up and they tell me it’s out of stock. NO CALL OR TEXT TO ME, DID NOT CALL MY DOCTOR TO GET AN ALTERNATE. How is this okay?! They just let me show up an hour before closing to tell me they don’t even have it. After the pharmacist was too cowardly to come talk to me about it and instead yelled back and forth to the tech, they said they were sending it to a different location and I could go pick it up now. I headed that way and called to find out THEY ARE CLOSED. I will be submitting a formal complaint.
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July 2023 by Samantha Keener
Very disappointed as I can’t even get a hold of the pharmacy to ask why they won’t fill my prescription I’ve needed since THURSDAY 07/06. Every time I call no one answers at the pharmacy. My fiancé was just up there to pick up my medication and they filled it for 2 days again versus 15 days which my doctor changed on Thursday. Also while he was there, they just let the phones ring! No one even attempted to help the customers on the telephone. Absolutely atrocious service.
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May 2023 by Matt Edwards
This is for the minute clinic. But if you have them all attached is all one business.While I was there, they were nice enough. Online it showed the cost would be 209. In person they said it would be about 359. This is annoying, but after a call to the manager is resolved and good. I THOUGHT... The construction makes getting in a pain, but that's not their fault.HOWEVER, a month later I get a text message saying I didn't pay, and I owe 149... this sounds to me suspiciously like them trying to collect the remainder. I came in for a rapid covid test for traveling only. Now they're trying to add in other fees for stuff they didn't do? Nope. Calling them they say just forward a bank statement and we'll see... sounds like fraud.AVOID AT ALL COSTS. NOT WORTH THE VISIT.
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December 2022 by SmakTalk Gaming
We had an appointment set for a Vax, after getting the first one here. They didn't let us know before our appointment that they don't have what we need anymore. We would have never gotten the first one if we couldn't get the second DUH!
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November 2022 by Donna Sparling
I had a very good experience at CVS on Massillon Rd tonight. I do shop there frequently even though I have moved out of the area. Carmela greeted me and asked if I needed help with finding anything. I was able to find everything I needed and was able to check out without a problem. I was able to use my CarePass, my ExtraBucks and my 20% CarePass on CVS items. Total I saved 46% this visit! Thank you CVS!
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October 2022 by Susan Schweitzer
I had an appt at the CVS Minute Clinic for a sinus infection - the nurse practioner sent my prescription to the in-store pharmacy. I was told my prescription would be ready in 20 minutes, so I told the staff person that I would wait. The pharmacist was yelling out names of people who were waiting - never called out my name. I sat on a chair near the pharmacy. It took over 45 minutes for me to get my prescription - that was only after I stood up. My prescription had been ready but no one bothered to let me know. Awful, awful! If I have to use the Minute Clinic again, I'll take my prescription to my regular pharmacy.
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October 2022 by Angeliya
My medication was short 30 pills! Either the pharmacist can’t count or someone is stealing pills. This is absolutely ridiculous! Unbelievable!This is the only pharmacy I can go to because of my insurance otherwise I’d switch, with that being said, I have asked that all of my prescription quantities be triple checked. I will have every prescription counted by the pharmacist when I pick them up!!!They need to figure out a better system so this doesn’t happen to customers! And a better system to track how this happens!!!
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September 2022 by carey miller
I've been on the same medication occasion with the same pharmacy for for over 3 years now every time I retime I need to pick up my refill which is every 2 months they're always out of stock I don't understand how you can be out of stock of a medication every time someone needs a medication, it seems a but ridiculous! Isn't there ways to prevent this? Such as inventory regulation? Sad but I will need to transfer pharmacy if it keeps happening
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August 2022 by Taylor Adamson
I gave them my disposable camera to develop and went 3 times to pick up my photos. I was never contacted that the photos were ready to pick up, and the third time I went the cashier told me they were probably thrown away. I am extremely disappointed. I am also a rewards member there so they could have easily contacted me. They were my senior prom photos and I’ll never get to see them.
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June 2022 by Ben Buerling
Honestly I normally have a good experience, but two stars for the redhead who told me they didn't have my prescription, and when I went back the next day they said they did they were just out it, and of course they can't transfer it to Arlington who does have it in stock ? electronic prescriptions it will be easier they said, but why would a pharmacy accept a 90 supply if they only had 30 supply. Or at least be in communication with the doctors office at the beginning not when I try to fill them. I think pharmacies need to change how they evaluate prescriptions coming in as a rather than when people fill them. It would be better customer service in general. If my they and the system was on it they could have easily for seen this issue.